
Senior Production Support Engineer (3 PM - 12 AM Eastern European Time), Temporary Contract Position
Contract position (through end of 2026) for a Senior Production Support Engineer supporting Pindrop’s platform on a 3 PM–12 AM EET shift. Responsibilities include leading Sev1 incident response, root cause analysis, collaborating with Engineering/Product/Customer Success, maintaining runbooks and documentation, participating in on-call rotation, and improving monitoring and automation. Requires 7+ years of relevant experience, advanced English, VoIP and TCP/IP familiarity, cloud experience (AWS/GCP), Linux, databases, scripting, and customer-facing support experience.












