
Vulnerable Users Team Associate
Responsible for managing high-sensitivity cases for vulnerable UK members—providing tailored support, de-escalating distressing interactions, and resolving queries across phone, chat and email. Requires strong English, empathy, attention to detail, compliance with data protection/DSAR processes, and collaboration with technical, fraud and compliance teams. Role is offered from Bulgaria with a hybrid/flexible working model and listed annual gross salary €20,000–€22,500.












