
Technical Support Engineer 2
Provide technical support focused on billing: analyze invoices, handle billing reconciliation and account audits, investigate pricing/usage issues, escalate and verify resolutions, report bugs, and produce knowledge-base and reporting documentation. Requires fluency in Japanese and English and experience with Excel, SQL, Zendesk, RESTful APIs and telecom/QoS troubleshooting. Role is remotely based in Japan with occasional travel.












