
Customer Support Specialist, Compliance
Customer Support Specialist focusing on benefits compliance: help customers administer group health and welfare plans (health, life, dental, vision, leaves, disability); ensure plans comply with Section 125, COBRA, HIPAA, FMLA and applicable laws; troubleshoot a SaaS product, respond via email/chat/video, document interactions in CRM, and collaborate with Product and Engineering. Requires 1–4 years US benefits support experience, relevant certification (SHRM-CP, CEBS or similar), excellent English communication, and residence in a Pacific or Mountain timezone with availability for a shift between 9am–6pm PST.
















