Customer Support Engineer
ContentSquare / Boston, Massachusetts / Phoenix, Arizona
Contentsquare is hiring a Customer Support Engineer to provide diagnostic/troubleshooting support and technical expertise for enterprise clients. Responsibilities include resolving cases via phone/web, collaborating with Product and Engineering, managing SLAs, participating in rotational on-call shifts, and owning complex issues related to data collection, implementation, session replay, masking logic, APIs, and third-party integrations. Role requires 2+ years of customer-facing support experience, full professional proficiency in English, and experience with JavaScript, HTML5, CSS, SQL, and debugging tools; familiarity with AWS, Datadog/Grafana, Zendesk, and JIRA is a plus. Salary listed at $70,000–$80,000 USD per year.
Support Engineer Full-time $70K – $80K