Senior Performance Marketing Manager

Full-time

today

Romania

Lead and execute the UK acquisition roadmap in partnership with channel owners (Paid Search, Social, Affiliates, CRM, etc.), own performance analysis and reporting, build data-driven forecasts, manage day-to-day campaign and website/offer updates for compliance, and partner with Product, Engineering and Commercial stakeholders. Responsible for performance marketing across verticals including Wealth Services, Insurance and Admin Services. Requires 5+ years hands-on performance marketing experience and proficiency with tools such as Google Ads/SA360, Appsflyer, Impact Radius, Contentful, Salesforce Marketing Cloud, Figma and BI tools like Looker.

KYC Controls & Data Insights Manager

Full-time

today

Bulgaria

The KYC Controls & Data Insights Manager analyses KYC and onboarding/reKYC datasets in response to typologies, incidents, SAR/fraud intelligence, audits and 2LOD feedback. The role assesses visibility of risks in onboarding data, evaluates existing KYC controls (onboarding rules, ID&V, screening, KYB, SpDD, manual review) and translates findings into practical control, policy and product/engineering requirements. Cross-functional collaboration with OM, SAR, Fraud, Risk, Product and Engineering is expected.

Manager, Card Schemes, Reported Fraud, Ongoing Monitoring

Full-time

1 days ago

Bulgaria

Based in Bulgaria, this role leads chargeback and card dispute operations (issuing and acquiring) across UK and EU markets, managing two Team Leads and teams (~10 people each). Responsibilities include representment, pre-arbitration and scheme escalations, driving recovery rates, SLAs and operational KPIs, and working with Fraud, Product, Engineering, Risk and Data teams. Requires 6+ years' experience in card disputes/chargebacks or payments operations and deep knowledge of Visa/Mastercard scheme rules.

Manager, Acquiring, Alert Review, Preventative Fraud

Full-time

1 days ago

India, Hyderabad

Lead and manage multiple Team Leaders and analyst teams for Acquiring Transaction Monitoring, set strategic direction, oversee alerting and case management, drive data-led improvements and automation, ensure adherence to regulatory and card scheme rules (Visa, Mastercard), and partner with cross-functional stakeholders. Requires 6–8+ years in merchant acquiring, transaction monitoring, or financial crime operations within payments/fintech and experience managing managers in a high-volume environment.

Senior Operations Analyst, Payments

Full-time

1 days ago

India, Delhi NCR

Join Tide's Payments Operations team to manage payment partners, monitor card features and chargebacks, define and improve processes, support product delivery transitions, set KPIs/SLAs, and work with Risk, Compliance and member support. Requires at least 4 years' experience in finance/consulting/operations, SQL and Excel skills, and strong stakeholder and incident-management capabilities.

Financial Controller

Full-time

1 days ago

India, Delhi NCR

Responsible for maintaining books and records, monthly P&L, balance sheet and cash flow reporting, annual financial statements and regulatory reporting for Tide's Indian operations. Build and strengthen financial controls, collaborate with Group reporting, FP&A and Treasury, manage external auditors and tax advisors, oversee ledger close, cost accounting and accounts payable, and lead the local finance control team. Requires a CA with 5+ years PQE and experience in Indian GAAP/IFRS, statutory audit, transfer pricing and FEMA.

Head, Reported Fraud, Ongoing Monitoring, UK/Europe

Full-time

1 days ago

India, Hyderabad

Responsible for building and leading the Reported Fraud team covering UK and EU markets, with end-to-end ownership of fraud investigations, issuing and acquiring chargebacks, dispute handling and a fraud rapid response function. The role requires delivering operational KPIs (customer outcomes, recovery rates, SLA adherence), working with Product/Engineering/Data teams to improve tooling and processes, and engaging senior and external stakeholders. Requires 10+ years' experience in financial crime or fraud operations.

IT Workplace Operations Engineer

Full-time

5 days ago

India, Delhi NCR

Tide is hiring an IT Workplace Operations Engineer to support a global hybrid workforce from its India locations. The role owns endpoint/device management (Intune, Jamf, MDM, SSO/Okta), asset lifecycle and procurement coordination, AV and conference room technology, onboarding/offboarding device workflows, ITSM processes (Jira/ServiceNow) and contributes to documentation, compliance and lightweight automation. Requires ~3-5 years' IT operations or workplace support experience.

Senior Analyst, Complaints, UK

Full-time

5 days ago

India, Hyderabad

Responsible for investigating and resolving UK member complaints in a regulated environment, drafting compliant responses per FCA and FOS requirements, conducting root cause analysis, supporting vulnerable customers, and collaborating with internal teams. Familiarity with tools such as GSuite, Slack, Confluence, Looker and Jira is expected.

IT Enablement Engineer

Full-time

5 days ago

India, Hyderabad

Responsible for day-to-day IT service delivery and infrastructure reliability for hybrid/global teams. Manage endpoint and device management systems (Microsoft Intune, Jamf, MDM), Meraki wireless, SSO, core SaaS platforms and AV equipment. Oversee device procurement, provisioning, lifecycle and secure decommissioning; run onboarding/offboarding workflows; support automation, scripting and integrations; follow ITIL/ITSM practices (Jira); participate in on-call rotation and support audits and security posture improvements.

Onboarding Support Executive with German

Full-time

6 days ago

Bulgaria

The role is a Sales Onboarding Specialist position based in Bulgaria (Tide). Responsibilities include calling and guiding potential members through the signup process, converting leads via upselling, collaborating with KYC to verify documentation, and troubleshooting onboarding issues. Requires native-level German, prior customer service or telesales experience, familiarity with KYC/AML and tools such as Zendesk and predictive dialers.

Customer Support Agent- Bengali/Telugu

Full-time

9 days ago

India, Delhi NCR

Provide day-to-day customer support to Tide's India operations, resolving banking issues (transactions, payments, direct debits), handling social media queries, using tools like Kustomer/Zendesk/GSuite/Jira, monitoring satisfaction metrics, identifying recurring issues and mentoring new team members. Requires 1-4 years' customer support experience and excellent English; Bengali and Telugu language capability indicated by title.

Area Sales Specialist (Business Finance Specialist) - Medical Loans

Full-time

9 days ago

India, Delhi NCR

Drive growth of Tide's medical loans by identifying, onboarding and managing partnerships with hospitals, healthcare providers, insurers, brokers and financial institutions. Role focuses on lead generation, converting leads to loans, deal negotiations, partner onboarding and ensuring regulatory compliance. Requires 4–8 years' experience in partnership management, business development or sales within healthcare finance/fintech/financial services.

Complaints Manager

Full-time

13 days ago

Italy

Responsible for end-to-end complaints management: logging and investigating complaints, identifying root causes, communicating with complainants, escalating complex cases, working with internal teams to prevent recurrence, interfacing with external dispute resolution bodies when required, and contributing to compliance and leadership reporting. Requires English and Italian language skills and familiarity with tools such as GSuite, Slack and Jira.

Member Support Pro Associate

Full-time

14 days ago

Bulgaria

Provide first-line support to paid members via phone, chat and email, follow and improve processes, resolve banking/payment issues (transactions, direct debits), mentor new team members, and monitor member usage to identify opportunities. Role is hybrid from Tide's Sofia office with shift work (including weekends/holidays). Requires a minimum of 1.5 years' relevant phone support experience and very good written and spoken English (C1). Familiarity with Kustomer, GSuite, Microsoft Office and Jira is expected.

Senior Engineer, Flutter

Full-time

15 days ago

Bulgaria

Join Tide as a Senior Mobile Engineer focused on Flutter and Dart. Work in a multidisciplinary agile team to design, build and maintain mobile products and features for Tide's Business Areas, using a tech stack that includes flutter_bloc, get_it, injectable, auto_route, freezed, code generation tools (mason, build_runner), Firebase and CI/CD with GitHub Actions. The role emphasizes automated testing, BDD, modular architecture and collaboration with product, design and other engineers.

Senior Engineer, Flutter

Full-time

15 days ago

Serbia

Tide is hiring a Senior Flutter Engineer in Serbia to design, build and run mobile features across its Business Areas. The role focuses on Flutter/Dart development using tools like flutter_bloc, get_it/injectable, auto_route, freezed, code generation (mason, build_runner), Melos for mono-repo management, and BDD testing. The position is remote-first/flexible and works within small autonomous agile teams alongside product, design and architecture stakeholders.

Senior Business Development Representative (Partner Credit Services - Funding Options)

Full-time

15 days ago

India, Delhi NCR

Join Tide's Funding Options sales team to support SMEs with finance products (hire purchase, leasing, unsecured loans) across an 80+ lender panel. Responsibilities include meeting sales targets, managing vendor relationships, guiding customers through applications, and maintaining Salesforce records. Requires 3+ years' sales experience; fintech/brokerage or lender experience preferred.

Business Development Specialist (Outbound- International)

Full-time

15 days ago

India, Delhi NCR

The role focuses on outbound and inbound lead generation and qualification for SME commercial finance products. Responsibilities include engaging prospects via calls, emails and digital channels, conducting initial discovery conversations, maintaining records in Salesforce, and collaborating with senior finance specialists and sales/marketing to improve outreach and conversion.

Regulatory Risk & Compliance Manager - EUR (Deputy Chief Compliance Officer)

Full-time

15 days ago

Luxembourg

The role owners regulatory risk and compliance activities for Luxembourg/EU, including horizon scanning, regulatory mapping, compliance monitoring, regulatory submissions to CSSF, BCL reporting, policy maintenance, audit and remediation oversight, and providing compliance advice to product and business teams. Requires experience in financial services regulatory frameworks (PSD2, GDPR, EBA Guidelines) and direct engagement with regulators.