Globally remote associate-level role responsible for owning and resolving technical support cases (phone, email, web) for Ubuntu and related open-source products across cloud, desktop and IoT. Tasks include troubleshooting Linux systems (logs, stack traces, config), producing and maintaining knowledge base articles and technical notices, meeting SLAs, participating in a weekend rotation and travelling internationally up to twice a year for company events.

Lead Canonical's Software Alliances in EMEA by setting account and regional strategy, collaborating with product/engineering/marketing teams and partners, capturing partner requirements, creating partner- and customer-facing materials, and driving partner enablement. Role is remote in EMEA, requires ~7+ years' experience and up to 25% travel.

Canonical seeks Alliances Field Engineers to work remotely worldwide with OEMs, GSIs, ISVs, channel and public cloud partners. The role involves architecting and validating solutions (Kubernetes, OpenStack, Ceph, cloud platforms), integrating open source software, running partner workshops, and providing technical leadership and troubleshooting. Fluent English and extensive Linux/cloud experience are required; travel up to 30%.