
QA Analyst
Lead and execute functional, regression, integration, and UAT for customer experience changes across Zendesk, ADA, hotline operations, AI platforms and automations. Translate requirements into test plans and cases, manage defects and release validation, and support post-deployment validation and root cause analysis. Requires ~4+ years QA/testing experience and familiarity with contact center platforms, conversational AI/chatbot testing, and release governance.