Junior Technical Support Engineer

DoiT seeks a Scaled Account Manager (remote, US) to manage a large portfolio of primarily SMB and mid-market accounts in North America. The role focuses on protecting existing business, driving renewals and retention, identifying expansion opportunities (new workloads, migrations, cost optimization, products and services), and coordinating with CSMs, engineers, specialists, and cloud-provider teams. Requires strong communication, technical aptitude to engage with technical teams, Salesforce/CRM usage, and a minimum of 2 years in account management/customer success and 3+ years in a technology company.

The Coordinator, Payroll Client Services handles customer payroll inquiries via email/chat/phone, follows documented workflows and SLAs, documents cases, escalates complex issues to senior team members, and builds foundational payroll and compliance knowledge. The position is fully remote (listed for Pakistan) and emphasizes attention to detail, clear customer communication, and adherence to operational processes.

Coordinator, Payroll Client Services (remote, Indonesia). Resolve customer payroll inquiries via email/chat/phone, follow documented workflows and SLAs, document case details and resolutions, escalate complex cases to senior staff, and build foundational payroll and compliance knowledge. Start as soon as possible.

This role manages inbound customer communications and proactively contacts prospective SME customers to guide them through funding options, working with lenders and maintaining prospect data in Salesforce. Salary is €16,400–€18,450 gross per year; role includes benefits such as paid leave, health insurance, L&D budget and flexible remote/in-person working model.

Provide technical support for Twilio customers from Ireland, focusing on account administration, billing reconciliation, QoS troubleshooting, escalations, bug reporting, and knowledge-base/reporting tasks. Role requires use of Excel, SQL and Zendesk, collaboration with product/engineering teams, and participation in a rotating shift schedule with occasional travel.

Hands-on senior technical support role in Japan focusing on advanced support and escalations, major incident leadership, complex troubleshooting across UI, application, platform, on-prem and cloud infrastructures, and guidance on enterprise deployments and architectures. Requires strong experience with SOAR/security automation, Kubernetes, containers, Linux, cloud platforms (AWS/Azure/GCP), integrations using Python and REST APIs, and business-level Japanese plus good English.

Owner of a multi-million-dollar book of business focused on retention, minimizing churn, and driving expansion. Requires 5+ years in customer-facing roles in B2B SaaS or industrial/manufacturing, experience with time-series/data analytics and IT/OT, and interaction with senior executives at global enterprises. Remote-first role based in the United States; salary listed at $145,000 USD.

Responsible for supporting night-shift operations of a data services hub: live monitoring (New Relic, Splunk), initial triage and prioritization, root cause analysis, escalation, coordinating with ops and partners (TDS, XOC), producing bi-hourly/daily reports, supporting change control and testing. Requires strong communication, system engineering understanding, familiarity with Java and networking protocols preferred, 4–6+ years related experience, ability to obtain/maintain Public Trust clearance and lived in the United States 3 of the last 5 years.

Provide end-to-end resolution of complex customer support tickets via phone and written interactions, using diagnostic tools (e.g., Postman, Sumo Logic, system logs) and ticketing platforms (Zendesk, JIRA). Responsibilities include escalation routing, root cause analysis, contribution to knowledge base/documentation, mentoring newer team members, and meeting KPIs such as CSAT and SLAs. Minimum 2+ years experience in technical/customer support or related roles; ability to work shifts and be on-call as needed.

NVIDIA is hiring an HPC Technical Account Manager to be the primary technical contact for enterprise customers, resolving sophisticated hardware and software issues, supporting installations and operations of GPUs, AI accelerators, and data center virtualization technologies. Requires 8+ years of customer-facing support/debugging experience, strong Linux and networking knowledge, and experience with VMware, Docker, Kubernetes, ML frameworks, and scripting (Python, bash, Ansible). Location includes Santa Clara, CA and remote (US).