Remote Support Engineer Jobs

Application Support / Production Support

Full-time

today

Mexico

Coforge (position 21475) seeks an Application/Production Support engineer (in person in CDMX or Guadalajara, Mexico) with 6-9 years' experience to analyze and resolve application issues, manage incidents, improve application stability and performance, automate alerts/processes, and work with stakeholders and engineering teams. Required technical skills include one structured/object-oriented language (Java, C, C++, VB, .NET, ASP or Angular), one scripting language (Shell, Perl, JavaScript or Python), and one RDBMS (Sybase ASE/IQ, Oracle or DB2).

Hypercare Support Specialist

Full-time

today

Costa Rica

Coforge (Encora) seeks a Hypercare Support Specialist (remote, Costa Rica) with 3+ years' experience to provide real-time user support during and after rollouts of phishing-resistant authentication (passkeys, FIDO2), assist with device registration in Microsoft Entra ID, troubleshoot authentication/enrollment across Windows, iOS, and Android, handle incidents in ServiceNow, and document resolutions and KB articles. Familiarity with Entra registration/join models, MFA/passwordless concepts, Conditional Access, and Intune/endpoint basics is preferred.

Hypercare Support Specialist

Full-time

today

Colombia

Provide real-time user support during and after rollouts of phishing-resistant authentication solutions, assist with device registration in Microsoft Entra ID and passkey setup via Microsoft Authenticator, troubleshoot authentication and enrollment issues across Windows, iOS, and Android, manage incidents and service requests in ServiceNow, and document resolutions and KB articles. Preferred experience includes Conditional Access and Intune/Endpoint Management.

Hypercare Support Specialist

Full-time

today

Peru

Provide real-time user support during and after rollout of phishing-resistant authentication solutions, assisting with device registration in Microsoft Entra ID and passkey setup using Microsoft Authenticator. Troubleshoot authentication, enrollment, and registration issues across Windows, iOS, and Android; handle incidents and service requests in ServiceNow; and document resolutions, KB articles, and FAQs to support hypercare activities. Requires 3+ years' relevant experience and knowledge of MFA, passkeys/FIDO2, Entra Registered/Joined environments, and basic Conditional Access/Intune concepts.

Hypercare Support Specialist

Full-time

today

Bolivia

Provide real-time hypercare support during and after rollout of phishing-resistant authentication solutions: assist with device registration in Microsoft Entra ID and passkey setup using Microsoft Authenticator; troubleshoot authentication, enrollment, and registration issues across Windows, iOS, and Android; handle incidents and service requests via ServiceNow; document resolutions and KB articles; collaborate with IAM, endpoint management, and security teams. Requires 3+ years' experience in technical support or identity management.

Front-End Web Engineer (Support & Maintenance) — WordPress

Full-time

today

Remote

Provide front-line technical support and maintenance for a large portfolio of WordPress sites: triage and resolve front-end tickets, update complex themes and custom Gutenberg blocks using React, debug cross-browser and responsive issues, improve accessibility, and contribute to product UIs such as ElasticPress and SiteWatch. Role is remote and open to applicants located anywhere within the United States.

Senior Product Support Engineer EMEA

Full-time

today

Remote - Poland, Hungary, Romania, Portugal, South Africa - UTC+0, UTC+1

Work as a senior member of Primer’s Support Engineering team to handle merchant tickets, translate business requirements into technical solutions, create documentation, perform QA and mentor junior staff. Role expects experience with API products (ideally payments), incident management/on-call, troubleshooting and the ability to read code in JavaScript, SQL, Python, React or TypeScript.

Service Now Engineer

Full-time

today

Singapore

Hands-on ServiceNow role to configure Incident/Problem/Change/Request/Service Catalog modules, manage CMDB health and CI relationships, support hardware/software asset lifecycle (ITAM), develop workflows, business rules, UI policies and integrations (Discovery, IntegrationHub, MID Server, APIs), and perform upgrades, troubleshooting and production support following ITIL practices. Includes preparing technical documentation and collaborating with infrastructure, security, operations and business teams.

Technical Support Engineer 2

Full-time

1 days ago

Remote - Colombia

Twilio is hiring a remote Technical Support Engineer 2 based in Colombia to support customers using Twilio's platform. The role requires 2+ years of technical support experience, Full-Stack JavaScript knowledge, familiarity with server-side (Node.js/C#/Java/Python) and client-side code, understanding of APIs/HTTP/REST, basic SQL, network troubleshooting (TCP/UDP/SSL/TLS), and experience with SIP/VoIP/IP telephony. Responsibilities include resolving complex customer requests across channels, documenting interactions, escalating and filing JIRAs, meeting SLA targets, participating in on-call shifts, and occasional travel (~5%).

Senior Staff Engineer - INFOR M3 Support Consultant

Full-time

1 days ago

Remote - United States

Experienced Infor M3 Supply Chain Functional Consultant responsible for Level 2 and Level 3 support of M3 modules (Procurement, Sales/OIS, WMS/MMS, Distribution), functional configuration (CRS, MMS, OIS tables), business analysis, and coordination with technical teams. Requires 6+ years of Infor M3 (v13.4, CloudSuite or on-premises) functional experience and strong knowledge of M3 programs (e.g., OIS100, OIS300, PPS200, MMS001, MWS410). Role is remote within the United States and full-time.

KCS (Knowledge Centered Service) Enablement Expert

Full-time

1 days ago

London, England - Office

Contract role enabling KCS v6 practices across support, engineering, and community teams at MariaDB. Responsibilities include designing and delivering role-based KCS training, optimizing knowledge capture workflows and tooling, establishing quality and governance for knowledge content, tracking KCS metrics, and collaborating with documentation, product, and community contributors. Requires 3+ years in technical support enablement/knowledge management and experience with knowledge platforms and open-source databases. Location: Remote - UK or EU (office presence noted in London). MariaDB does not sponsor work visas or relocation.

Sr Customer Success Engineer

Full-time

1 days ago

Remote - Germany

The role acts as a trusted technical advisor to customers across onboarding, adoption, and expansion, focusing on observability, logs, metrics, IT operations, security, and data pipeline lifecycle. Requires a minimum of 5 years in post-sales/customer-facing roles with experience at large enterprises, strong communication and relationship management skills, willingness to travel up to 25%, and familiarity with tools like Splunk/Elastic/Datadog/Snowflake and cloud providers (AWS, Azure, GCP).

Adobe Workfront Engineer - Advertising

Full-time

2 days ago

Bogota

Hands-on role focused on designing and executing Workfront system configuration (custom forms, project templates, workflows, approvals), supporting automation with Workfront Fusion, integrating via APIs, troubleshooting configurations, supporting QA cycles, identifying technical risks, and maintaining technical documentation. Position is offered as fully remote.

Customer Success Engineer, Chicago

$110,000 - $160,000 USD per year

Full-time

2 days ago

Remote - Chicago, St. Louis - United States

The role is a post-sales, customer-facing engineering position responsible for onboarding, driving adoption, and ensuring customer value using Cribl solutions. Requires at least 5 years of related experience working with large enterprises, familiarity with observability (logs/metrics), data pipelines, cloud providers (AWS/Azure/GCP), and willingness to travel up to 15–20%.

IT Helpdesk Technician

€60,000 - €85,000 EUR per year

Full-time

2 days ago

Ireland

Sardine is hiring a remote IT Helpdesk Technician based in Ireland to manage device lifecycle, support Google Workspace and JAMF, execute onboarding/offboarding, troubleshoot user issues, and maintain IT documentation and inventories. The role requires 2–4 years of IT operations or helpdesk experience and strong macOS, MDM, and basic networking skills.

IT Helpdesk Technician

€45,000 - €80,000 EUR per year

Full-time

2 days ago

Spain

Provide hands-on IT operations and technical support for a distributed team: manage Google Workspace and device management (JAMF/MDM), perform onboarding/offboarding and hardware provisioning, troubleshoot endpoints, VPNs and network issues, maintain inventories and documentation, and resolve tickets via Slack, email and video. Role requires 2+ years of IT/helpdesk/technical support experience.

Technical Account Manager (Remote, BRA)

Full-time

5 days ago

Remote - Brazil

Technical Account Manager (remote, Brazil) responsible for serving as the primary technical contact for premium CrowdStrike customers: onboarding, proactive health checks, product training, knowledge-base creation, escalation management, renewal-risk identification and supporting account expansion. Requires experience with Windows Server and enterprise web/security technologies, professional fluency in English, and up to 25% travel. Bonus skills listed include Linux, macOS, Python, REST API, CISSP/ITIL and prior SaaS customer-success experience.

AV & Event Engineer L4

Full-time

5 days ago

Remote - San Francisco - United States

Twilio is hiring an AV & Event Engineer L4 to design, deploy, maintain, and support audiovisual systems and events (remote, in-person, and executive). The role includes troubleshooting signal flow, managing AV infrastructure, vendor coordination, training users, and mentoring End User Computing and Operations team members. Requires 8+ years relevant experience, proficiency with Mac and Windows, experience with conferencing platforms (Zoom, Google Meet, etc.), and multiple AV certifications (e.g., CCP, Extron, ETS, CTS-D, CTS-I, CTS). Approximately 15% travel is anticipated; role is based in San Francisco with remote US work.

IT Support Technician

Full-time

5 days ago

Austin, TX

Elastic is hiring an IT Support Technician to work on-site in the Austin office 5 days/week. Responsibilities include end-to-end employee onboarding, ticket management, device provisioning and support (laptops, network devices, printers, AV), hardware/software inventory, patch management, vendor coordination, and identifying process improvements. Requires 3+ years of corporate IT support experience and proficiency with macOS and Windows; experience with cloud-hosted tools (G Suite, Okta, ServiceNow), device management (JAMF, Intune, Meraki), and networking fundamentals.

Technical Support Engineer 2

Full-time

5 days ago

Remote - India

Provide technical support for Twilio’s Programmable Messaging product to developers and brands. Duties include troubleshooting message deliverability, debugging customer code, guiding customers via phone/chat/email, filing Jira bugs, collaborating with Product and Engineering via Slack, and maintaining internal knowledge. Requires a bachelor’s degree or equivalent and 2+ years in a client-facing technical role.