Twilio is hiring a remote (East Coast US) Developer Success Engineer for Stytch. The role combines hands-on engineering (building features and fixing bugs), customer-facing technical support, improving documentation/processes, and closing feedback loops with Product/Design/Engineering. Requires 2+ years programming experience, familiarity with web services/APIs and SDKs, and experience debugging integrations. Occasional travel may be required.

Join Parexel as a Senior Safety Technology Analyst to lead setup, configuration, integration and handovers of safety databases (Argus, Vault Safety, EDC, Safety ERP), drive system validation and change management (21 CFR Part 11, EMA Annex 11, GAMP), provide end-user support, author technical documentation, and mentor team members. Requires 5+ years hands-on experience with safety-supportive applications, SQL proficiency, and experience working with safety operations.

Provide setup, configuration, administration, validation, reporting, and integration support for safety databases (e.g., Argus, Vault Safety, EDC). Collaborate with IT, QA, vendors, and clients to resolve technical issues, support handovers, drive process improvements, and ensure compliance with regulations such as 21 CFR Part 11 and EMA Annex 11. Role requires 2+ years of relevant experience, intermediate SQL, and familiarity with SDLC and change management.

Nagarro seeks a Staff Engineer experienced in SAP S/4HANA eSPP (SPP) with 6+ years total experience. Required skills include supporting/implementing eSPP environments, deep knowledge of aftermarket parts planning and multi-echelon inventory optimization, strong eSPP configuration (EOQ, safety stock, replenishment, DRP), ABAP debugging (preferred), and experience in structured support using tools like ServiceNow, Jira, or Solution Manager. Responsibilities include analyzing requirements, defining solutions, coordinating development and UAT/production rollouts, performing POCs, estimating effort/WBS, troubleshooting complex issues, and working under SLA timelines.

NVIDIA seeks a Senior Technical Support Engineer with 5+ years' experience to troubleshoot Ethernet networking, Linux systems, servers, and large-scale AI/data-center infrastructure (including Spectrum-X). The role is customer-facing, involves coordinating cross-functional teams, leading high-severity incident response, improving support through automation and agentic AI, and partnering with Engineering and Product teams.

Customer.io is hiring an Email Deliverability Specialist to join Technical Support. The role involves diagnosing sending issues, auditing sender setup and reputation (authentication, DNS, provider tools), working with Engineering on complex cases, identifying acceptable use violations, and producing documentation and training to scale deliverability support. Requires 2+ years experience in email deliverability and proficiency with provider data feeds and monitoring tools.

Mozilla seeks a senior staff-level browser engineer to design and implement experiments in browser engine subsystems (DOM, layout, rendering, JS runtimes, accessibility, etc.), prototype engine capabilities, instrument and measure performance and correctness, and work closely with a small technical team. Strong systems expertise in C++ or Rust, profiling, concurrency, and working in large codebases is required; experience with AI tools and open-source browser projects is a plus.

The role is a remote, customer-facing Network Engineer responsible for deploying, configuring, and supporting Cisco Catalyst SD-WAN (vManage/vEdge/cEdge), Cisco Meraki (MX/MS/MR), and Cradlepoint NetCloud platforms. Responsibilities include integrating LTE/5G and satellite connectivity (Starlink), providing real-time remote support to field technicians during installs/cutovers, troubleshooting distributed environments, and ensuring adherence to SLAs and security requirements. Schedule is Monday–Friday 2:00 pm–11:00 pm ET. Minimum 4 years hands-on networking experience.

Seeking a Java Software Engineer (2–5 years experience) to investigate and resolve complex customer-reported issues, perform root-cause analysis in large Java codebases, develop production-ready fixes, generate automated tests, and maintain documentation. Role expects experience with Java/J2EE technologies, protocols (HTTP, AS2/4, FTP/S, SFTP, RNIF, EBICS), databases (Oracle/DB2/MS SQL/MySQL), cloud/CI-CD tools, and AI-assisted development tools; periodic after-hours pager coverage is required.

Provide technical support for Twilio Programmable Messaging: troubleshoot SMS deliverability, debug customer code, communicate with customers via phone/email/chat, file reproducible bugs in JIRA, collaborate via Slack, and surface customer issues for process improvement. Role is remote and based in Ireland with occasional travel.

Procurify is hiring a Canada-remote Level 2 Technical Customer Support Advocate with 2+ years in a technical, customer-facing SaaS role. Responsibilities include managing complex inbound tickets via email/chat, occasional video troubleshooting, documenting bugs for Engineering, authoring internal/external docs, leveraging AI for knowledge engineering, automating support workflows, and leading customer configurations such as provisioning, SSO, API integrations, and sandbox setups. Preference for candidates with Technical Account Management or Implementation experience and familiarity with tools like Zendesk, Intercom, and Jira and systems such as QuickBooks Online, NetSuite, or Microsoft ERPs. OTE range: 64,575–80,850 CAD.

Remote Manager, Support Engineering for the AMER region (Canada and United States). Lead and grow a distributed Support Engineering team, drive process and tooling improvements, implement AI strategy for support, mentor engineers, handle escalations through to resolution, and collaborate cross-functionally to improve customer experience.

Twilio is hiring a remote Technical Support Engineer 2 based in Ireland to provide product support for its Email platform. Responsibilities include handling customer inquiries across channels, troubleshooting complex issues, logging and categorizing tickets, escalating to Product and Engineering, contributing to the knowledge base, mentoring team members, and meeting SLAs/CSAT goals. Required: 3+ years in client-facing customer/technical support (Email, Communications, SaaS or related).

Customer.io is hiring a Technical Support Engineer based in Canada to triage support tickets, assist customers with onboarding and troubleshooting, collaborate with Product and Customer Success teams, and participate in rotating weekend coverage. The role requires technical-support or customer-facing experience, strong written communication, familiarity with APIs and JavaScript (preferred), and experience with tools like Zendesk, Linear, and Zapier.

Twilio is hiring an Onboarding Operations Specialist (Level 1) to support global phone number operations, including number porting, Sender ID procurement, and responding to customer inquiries via email. The role is remote-based in India, requires 1+ years' experience, handles international escalations, and may involve occasional travel.

Provide Tier 2 IT support for Microsoft core business applications and operating systems, troubleshoot via phone and ticketing system, perform desktop-level fixes (software/hardware installs, backups), maintain documentation and inventory, liaise with vendors, and record time against managed services contracts. Requires practical experience with Windows Desktop OS, Windows Server, Active Directory, Group Policy and at least 2 years supporting Microsoft-based environments; Exchange, VLAN, VPN, Meraki, FortiGate and SD-WAN are listed as preferred.

Responsible for migrating manual media monitoring processes into scalable automated workflows using internal tools (example: N8N). Tasks include translating briefs into system configurations, configuring and maintaining workflows for acquisition, validation, tagging, summarization and delivery, documenting SOPs, monitoring performance and data quality, troubleshooting issues, and supporting vendor processes (service evaluation, communication, invoice reconciliation). Role requires collaboration across teams and up to 10% travel.

Lead and develop a partner-facing technical services team responsible for triage and resolution of complex partner issues, drive operational improvements and scalable processes, coordinate cross-functionally with Engineering/Product/Customer Success, and provide product feedback to influence roadmaps. Requires 5+ years in technical support/services and 2+ years of technical leadership experience; based in Austin for a hybrid working model.

Join GitBook as a Technical Support Specialist (remote within Europe +/-3 hours). The role focuses on triaging, troubleshooting and debugging customer issues involving SAML SSO, custom domains, integrations, APIs, Git/DNS and logs; supporting customers via helpdesk/Slack/Teams; and surfacing recurring bugs and product improvements to Engineering and Product.

Work as a Junior SAP CO-PS Support Consultant providing functional support across multiple SAP systems (ECC FI/CO and PS). Responsibilities include incident and service request resolution, managing and implementing change requests, participating in functional analysis, solution design, testing (integration, regression, UAT), documentation, and contributing to the brownfield S/4HANA migration. Collaborate with business stakeholders, key users, technical teams, and other SAP consultants; participate in knowledge transfer within the AMS engagement. Requires good command of German and English.