Principal Technical Support Engineer, Japan

Provide technical support for Twilio customers from Ireland, focusing on account administration, billing reconciliation, QoS troubleshooting, escalations, bug reporting, and knowledge-base/reporting tasks. Role requires use of Excel, SQL and Zendesk, collaboration with product/engineering teams, and participation in a rotating shift schedule with occasional travel.

Salesforce is hiring a Junior Technical Support Engineer to provide technical troubleshooting and customer-facing support for Salesforce B2C Commerce Cloud. Responsibilities include diagnosing web/application/database/network issues, collaborating with development and SRE teams, creating and managing knowledge documents, and participating in training. Requires a CS degree or equivalent experience, practical engineering/programming/support experience, and fluency in Japanese with required English reading/writing.

Responsible for supporting night-shift operations of a data services hub: live monitoring (New Relic, Splunk), initial triage and prioritization, root cause analysis, escalation, coordinating with ops and partners (TDS, XOC), producing bi-hourly/daily reports, supporting change control and testing. Requires strong communication, system engineering understanding, familiarity with Java and networking protocols preferred, 4–6+ years related experience, ability to obtain/maintain Public Trust clearance and lived in the United States 3 of the last 5 years.

Provide end-to-end resolution of complex customer support tickets via phone and written interactions, using diagnostic tools (e.g., Postman, Sumo Logic, system logs) and ticketing platforms (Zendesk, JIRA). Responsibilities include escalation routing, root cause analysis, contribution to knowledge base/documentation, mentoring newer team members, and meeting KPIs such as CSAT and SLAs. Minimum 2+ years experience in technical/customer support or related roles; ability to work shifts and be on-call as needed.

NVIDIA is hiring an HPC Technical Account Manager to be the primary technical contact for enterprise customers, resolving sophisticated hardware and software issues, supporting installations and operations of GPUs, AI accelerators, and data center virtualization technologies. Requires 8+ years of customer-facing support/debugging experience, strong Linux and networking knowledge, and experience with VMware, Docker, Kubernetes, ML frameworks, and scripting (Python, bash, Ansible). Location includes Santa Clara, CA and remote (US).

Customer.io seeks a full-time contract IT Specialist to provide tier 1–2 support across hardware, software, SaaS apps, MDM, and identity/access tasks for a fully remote, Americas-focused team. Responsibilities include device fleet management, provisioning and SSO, onboarding/offboarding, compliance evidence collection (SOC 2/ISO/HIPAA), troubleshooting (macOS preferred), scripting/workflow automation, and documentation. 3+ years experience required; hourly pay $46–54 USD; estimated 3-month term with potential conversion.

Join MariaDB's Remote DBA team to deliver expert remote DBA services for SkySQL customers worldwide. Responsibilities include monitoring, health checks, automation of DBA tasks, performance tuning, backups and recoveries, architectural recommendations, and on-call support (shift rotations including nights/weekends). Role is remote in Malaysia, may require international travel. MariaDB does not sponsor work visas or relocation.

CrowdStrike is hiring a remote Analyst I (PST/MST) for the Falcon Complete virtual SOC. Responsibilities include triage and response across endpoint, identity, email, network, and cloud; forensic and EDR telemetry analysis; Microsoft 365 investigations; basic malware analysis; and producing customer-facing remediation guidance. Position requires a 4x10 schedule (including a weekend day). Canadian-based salary range listed: 90,000–135,000 CAD/year.

Apiphani seeks an SAP Basis Engineer to provide technical support for client SAP systems (migrations, landscape refreshes, backup & recovery, HA, performance management, patching, problem management). Position is second shift (2:00 PM–11:00 PM Pacific Time), remote, and requires U.S. citizenship and U.S. residence. Required skills include SAP Basis administration, SAP HANA, SAP security, RHEL, configuration management/automation (Ansible preferred), cloud usage (AWS/Azure), and development experience with Python or Java as a plus. Base salary listed at $110,000–$125,000 USD; benefits described for U.S. employees.

CrowdStrike seeks a Senior Analyst on the Platform Professional Services (Gold Standard) team to perform incident handling, malware and forensic analysis, remediation, and to develop security content and automations across CrowdStrike modules. The role involves working across Windows, Mac, and Linux, using EDR/SIEM and related tools, providing customer-facing consulting, and contributing thought leadership.