The Customer Success Engineer will work directly with users (via Intercom, Slack, phone, and email) to ensure platform adoption and value, requiring the ability to read API documentation, familiarity with common SaaS tools (CRMs, ESPs, ERPs), and conversational SQL skills. Requires 2+ years in a customer-facing role, strong communication and discovery skills, and a technical background through experience or education. Salary range: $85,000–$110,000 per year (location independent).

Sardine is hiring a Customer Support Engineer based in Brazil (candidates must reside in listed Brazilian cities). The role owns technical support for an API-driven fraud and risk platform, troubleshooting issues, collaborating with engineering and third parties, maintaining documentation and knowledge bases. Required: 5+ years in technical/support/solutions/software engineering, proficiency with SQL, REST APIs, Postman, web technologies and cloud infrastructure. Compensation range: BRL 240,000–350,000/year.

Role to provide technical support for Mapbox's automotive partners in China, troubleshooting map and navigation issues, debugging Android (Kotlin/Java) code, monitoring GitHub issues, collaborating with engineering and documentation teams, and converting user feedback into product actions. Requires native-level Mandarin and English and experience with automotive OEMs or Tier 1 suppliers.

Provide technical support and troubleshooting for Tenable products, analyze vulnerability scan results and logs, recreate issues in lab environments, and collaborate with R&D and Product Management. Position requires fluency in English and Spanish, at least 2 years' relevant experience (networking, Linux/Windows administration), and the ability to work hours supporting US Eastern/LATAM time zones.

The Technical Account Manager (TAM) partners with new and existing enterprise clients to optimize deployed Ping Identity solutions, provide technical recommendations and best practices, assist with configuration and upgrades, conduct business reviews, deliver ad-hoc training and product demonstrations, and coordinate with Support, Engineering, and Product Management. Requires minimum 5 years of enterprise customer-facing experience and understanding of Java, web technologies, identity/access management, and CRM tools (SFDC).

The Implementation Configuration Specialist performs system configuration and data validation for benefits implementations and annual enrollment, completes self-QA on builds, maintains process documentation, gathers requirements and process flows, and coordinates with internal partners. Requires 2+ years of benefits administration plan configuration experience and skills in SQL, MS Access, and Excel.

Tenable is seeking a Technical Support Manager to lead a multi-shift Support Engineering team in the Pacific Time Zone. The role requires 3+ years managing teams of 10+ technical support engineers, experience with KCS, applying AI/LLMs and automation to improve workflows, strong security operations knowledge, and responsibility for KPIs, capacity planning, escalations, and cross-functional collaboration with R&D and Product Management. Applicants must be authorized to work in the U.S.; visa sponsorship is not available.

Join Red Hat Customer Experience and Engagement as a Software Maintenance Engineer to diagnose and resolve complex network-related issues on Red Hat Enterprise Linux across hybrid cloud environments. Role requires 1+ year enterprise Linux experience, strong troubleshooting and communication skills, fluency in Mandarin, and familiarity with containers, Kubernetes, Azure and related tooling. Position is remote (Australia) and interfaces with customers and internal developer/QE teams.

Embedded Software Engineer role focused on building AI drafting tools, autonomous reply systems, workflow automation, reporting dashboards, and integrations that scale Close’s Support operation. Work closely with Support reps and engineers, own projects end-to-end, and use/ship systems involving semantic search/RAG and other AI tools. US-only remote (required to be located in US time zones); requires 3+ years of software engineering experience.

Contract role supporting global employees during US business hours. Responsibilities include L1/L2 support for macOS/Windows, VPN/SSO, MDM-based device provisioning, onboarding/offboarding, asset tracking, administration of Google Workspace/Microsoft 365 and apps (Slack, Jira, Zoom, 1Password), and supporting SOC 2/ISO compliance and evidence collection. Requires 5+ years of IT/systems support experience and willingness to work US shift timings.

Senior CX role owning complex ERP/HRIS integration escalations and high-sensitivity cases across platforms such as NetSuite, QuickBooks, Sage Intacct, Xero, and Workday. Responsibilities include resolving sync/configuration issues, running live debugging sessions with customers and partners, leading documentation and enablement, and influencing product and platform improvements. Requires 4+ years supporting ERP/HRIS integrations or B2B SaaS support, comfort with admin/config consoles, familiarity with APIs and file formats, and strong written/verbal communication.

Technical Account Manager role at Proofpoint requiring 4+ years of experience to deliver proactive technical leadership and support to strategic customers. Responsibilities include incident/crisis response, customer advocacy, system integration knowledge (network, security, systems administration, messaging), project and process management, and delivering executive presentations. Technical requirements include Linux, SMTP, MySQL and working knowledge of Windows, Active Directory, and Microsoft Exchange.

Provide technical guidance and support to end users of Veeva's content management software, build client relationships, maintain accurate records of correspondence, and recommend client service/product improvements. Requires 1+ year customer service experience and proficiency in English and Spanish.

Work-anywhere technical customer support role supporting Veeva applications. Responsibilities include advising end users on best practices, identifying and resolving client issues, building professional relationships, and maintaining accurate correspondence records. Requires 1+ year in technical customer support or related field, strong verbal/written communication, and competency in Word/Excel/PowerPoint. Bilingual Spanish is a nice-to-have. Base salary range $35,000–$65,000.

Provide post-implementation managed services for Veeva Vault Regulatory Suite customers: gather requirements, configure Vault, advise on best practices, liaise between customers and internal product/implementation teams, and drive change management. Requires experience configuring/supporting software solutions, consulting/customer-facing experience, fluent English, strong communication and presentation skills, and at least a bachelor's degree. Total compensation range listed: 240,000–380,000 PLN. Veeva does not anticipate providing visa sponsorship for this role; candidates must be legally authorized to work in Europe.

Join Veeva as a Product Support Engineer based in Warsaw to support customers and internal teams (Consulting, Sales Engineering) on the Veeva product suite. Responsibilities include troubleshooting production issues, working with Development and QA, replicating issues in test environments, coordinating releases/config changes, and keeping documentation up to date. Optional on-call weekend coverage. Compensation range listed: 106,000 - 180,000 PLN total. Applicants must be based and eligible to work in Poland; the company does not anticipate providing visa/permit support.

Join Veeva's Product Support team to provide global 2nd/3rd-line support for the Veeva product suite. Responsibilities include troubleshooting production issues, working with Development/QA, configuring releases, setting up test environments, and documenting processes. Requires 2+ years of product support experience, familiarity with tools such as FTP, Postman, and AWS Tools, and fluency in English. Candidate must be based in and eligible to work in Hungary (Veeva does not anticipate visa sponsorship).

Veeva seeks a remote Managed Services Consultant to provide ongoing post‑go‑live administrative support and configuration for customers using Veeva Vault. Responsibilities include configuring Vault applications, bulk import/export of content, training users, maintaining production and sandbox environments, and delivering reports. This is a full-time permanent, primarily non-travel role; visa sponsorship is not anticipated.

Veeva Systems seeks a Managed Services Consultant (Align) to deliver ongoing application administration, territory alignment execution, data and roster management, reporting, troubleshooting, and change management for multiple Veeva Align customers. Role is remote, permanent, customer-facing, and requires strong data, communication, and consulting skills. Fluent English and legal authorization to work in the United States required.

Join Veeva Managed Services as a Safety Consultant supporting Vault Safety for assigned biopharma customers. Responsibilities include understanding customer business processes, configuring and supporting Vault Safety, liaising between customers and internal teams, and driving adoption and change management. Requires 2.5+ years in life sciences (or 4+ years in software configuration/support), consulting or customer-facing experience, and fluent English. Role is remote with occasional travel to Budapest; Veeva does not anticipate visa sponsorship.