Oracle EBS Support

Join Astronomer's Customer Reliability Engineering team to become an Apache Airflow expert and provide white-glove, technical support to customers using the managed Airflow service. Responsibilities include troubleshooting Airflow issues, optimizing configurations, owning customer experience and SLAs, participating in on-call rotations (including a paid weekend rotation), and contributing to internal or open-source projects. Required background includes data engineering experience, ~4 years Python, ~1 year Airflow administration/DAG creation, container and Kubernetes experience, and experience with major cloud providers (AWS, GCP, or Azure).

The Technical Support Representative is a resident expert who fields complex/escalated technical issues for Granicus software, works directly with clients, upholds SLAs, coordinates with engineering, documents bugs and expected behavior, updates the ticketing system, creates knowledge base articles, provides on-call support, and helps train junior staff. Requires at least 1 year of technical support experience for cloud-based software, familiarity with ticketing systems (Zendesk/JIRA/Salesforce), and US citizenship with CJIS/FBI background check. Relational DB (MSSQL/PostgreSQL), Windows administration, CI/CD, GitHub, streaming/video, and enterprise SaaS experience are listed as desirable.

Independent contractor working within the Platform organization to handle technical tickets escalated by Customer Experience. Responsibilities include customer onboarding and decommissioning, data migrations and validation, environment verification and smoke testing on AWS (RDS, S3, EC2, ECS), Git/GitHub workflows, maintaining documentation, and collaborating with CX. Requires strong English communication, support/tooling experience (Jira/Intercom/Front), and basic security hygiene. Production access requires a background check.

Contract role within the Platform organization supporting Customer Experience: execute technical onboarding and decommissioning workflows, perform structured data migrations and validations, own escalated technical tickets (environment configuration, integrations, bulk updates), maintain documentation and runbooks, and drive process improvement. Requires hands-on AWS (RDS, S3, EC2, ECS), Git/GitHub, support ticketing experience, strong English communication, and basic security hygiene; Terraform, Kubernetes and Helm are nice-to-have.

Red Hat seeks an experienced Technical Account Manager (OpenShift) to work with key customers in the Middle East, providing hands-on technical and architectural guidance for OpenShift, driving issue resolution with engineering and support teams, performing technical reviews, and managing customer engagement and documentation. Requires ~5 years of relevant experience and expertise with OpenShift, Kubernetes, containers, Ansible, and cloud management (CloudForms). Travel within the region expected.

Join the Platform Readiness team as a Systems Administrator to provide L3 support, create automated solutions (deployment pipelines, tests, monitoring), and operate complex production clusters across data centers. Requires 3+ years administering Linux production environments, scripting/automation experience (Ansible and/or Python), and good English communication.

Work directly with healthcare clients to gather requirements, validate quality measures, analyze and troubleshoot data using SQL, investigate and resolve data integration and ETL issues, modify queries, document findings, and collaborate with internal teams to deliver successful implementations while adhering to information security and HIPAA requirements. Requires 3+ years hands-on SQL experience.

Serve as final escalation point for complex, visible client technical issues involving relational databases, SQL, REST/SOAP APIs, Java, Linux/Unix, networking and enterprise systems (Oracle, SAP). Provide advanced troubleshooting, mentor junior staff, maintain shared environments, create knowledge-base content, and participate in on-call rotations. Role is remote in the USA with preference for candidates able to work Pacific Time hours.

Replit is hiring a Premium Support Engineer to deliver rapid, expert support for high-value customers. Responsibilities include diagnosing and resolving complex issues across the Replit platform, leading communications during incidents, escalating and tracking bugs with Product and Engineering, and contributing to tooling, automation, and documentation. Requires 4+ years in technical/developer support or systems engineering, strong debugging skills (JavaScript, Python or similar), and professional fluency in English and Japanese.

The Core Support Technician will implement and configure KnowBe4 products, investigate and resolve technical issues, manage the ticketing queue, and conduct technical walkthroughs/webinars while collaborating with Customer Success and Product teams. Role is hybrid (on-site and WFH) in Heredia, Costa Rica and requires at least 1 year of related technical support experience.