Replit is hiring a Support Engineer I to work from the NYC office, handling customer support tickets, debugging platform issues (JavaScript/Python or similar), reporting bugs to engineering, contributing to internal tooling and the knowledge base, and supporting incident communications. The role requires 1–2+ years of software development or technical support experience and familiarity with tools such as Zendesk, Linear, and Slack.

Join Twilio as a remote Technical Support Expert on the Onboarding and Compliance Support team, based in Colombia. The role delivers ticket and live support (chat/phone/Zoom), handles escalations, guides customers through compliance and account/security issues, uses knowledge-base and tooling (e.g., Splunk, DataDog, SQL) for investigation and reporting, and may require occasional travel and weekend/holiday work.

Senior Audio Consultant Engineer (fully remote) responsible for implementing and debugging PipeWire + WirePlumber audio stacks including ALSA and system-level interactions. The role requires strong C and systems programming skills, deep understanding of core audio concepts (latency, formats, synchronization, buffering, resampling), experience debugging across Linux layers, customer-facing consulting, and contributing to upstream open-source projects. Nice-to-haves include ALSA kernel driver work, Rust, Bluetooth audio, DSP knowledge, and embedded/real-time Linux experience.

12-month contract L2 Java Support Engineer role in Singapore. Responsibilities include supporting, monitoring, and troubleshooting production Java web applications; acting as a bridge between L1 support and L3 development teams; deploying applications to production and providing post-implementation support. Requires a relevant degree and a minimum of 2 years' experience in Java support with strong skills in Java, Spring, RESTful/SOAP APIs and web services.

Ashby is hiring its first APAC Support Engineer to investigate and resolve technical issues related to integrations, APIs, data flow, and product functionality. The role involves troubleshooting, creating and maintaining documentation, enabling the Support team, identifying patterns to inform product improvements, and working closely with Engineering to ensure strong customer outcomes.

Provide technical support for Twilio's platform with focus on email infrastructure (MUA/MTA, SMTP, TLS/SSL). Resolve complex customer issues, collaborate with Product and Engineering via Slack and JIRA, contribute to knowledge bases, and may work irregular shifts including weekends. Required: 3+ years experience, RESTful/API knowledge, cloud solutions familiarity, network troubleshooting, and strong written/verbal communication.

CrowdStrike seeks a Platform Professional Services Associate Consultant to implement, configure, troubleshoot and operationalize the CrowdStrike Falcon platform and related applications. Requires ~2 years' experience in IT deployments or end-user environments, familiarity with Windows/Mac/Linux, software deployment tooling and scripting (PowerShell/Python/Bash). Position is remote (USA) on a weekend shift schedule and may require up to 25% travel. Salary range for U.S. candidates: $80,000–$105,000/year.

Provide 24/7 technical support and advisory for MongoDB Atlas customers, specializing in Atlas Search and Vector Search. Responsibilities include troubleshooting production issues, performance tuning and benchmarking, developing internal support tools and knowledge articles, liaising with product and engineering teams, and mentoring junior engineers. Requires 5+ years relevant experience, 3+ years search expertise (e.g., Elasticsearch/Lucene/Solr), RDBMS administration experience, and strong Linux, networking and diagnostics skills.

Provide specialized support for Atlas Search and Vector Search; troubleshoot and resolve customer issues, perform performance tuning and benchmarking, develop and test internal support tools, create knowledge articles, and liaise with product and engineering teams. Role requires 5+ years relevant experience and search expertise (Elasticsearch/Lucene/Solr or similar).

Lead and participate in a global production operations team to ensure reliability, availability, and performance of external-facing web applications and Mulesoft APIs. Responsibilities include incident response, root cause analysis, creating observability dashboards (Splunk/OpenTelemetry/AppDynamics/Datadog), on-call rotation, and collaboration with development and platform teams. Requires 2+ years in Tier 2/3 support, hands-on AWS/Kubernetes experience, scripting (Python/shell), and familiarity with ITIL and ServiceNow.

Twilio is hiring a Manager, Technical Support to lead LATAM Accounts & Billing Customer Support. The role involves people management, coaching, escalation and incident management, process improvement, and partnership with cross-functional teams; experience with Zendesk, Tableau, Looker, Zuora, or Salesforce is referenced. The position is remote (based in Colombia) and may require occasional travel.

Canonical seeks a Linux/Desktop Support Engineer based in Singapore to investigate and resolve customer issues across the Desktop and Server stack for Ubuntu and related products. Responsibilities include owning support cases per SLA, troubleshooting (logs, stack traces, config), integrating Linux with authentication and network file systems, engaging customers via phone/ticketing/remote sessions, contributing knowledge-base articles, participating in a weekend rotation and traveling internationally up to twice a year.

Contentsquare is hiring a Customer Support Engineer to provide diagnostic/troubleshooting support and technical expertise for enterprise clients. Responsibilities include resolving cases via phone/web, collaborating with Product and Engineering, managing SLAs, participating in rotational on-call shifts, and owning complex issues related to data collection, implementation, session replay, masking logic, APIs, and third-party integrations. Role requires 2+ years of customer-facing support experience, full professional proficiency in English, and experience with JavaScript, HTML5, CSS, SQL, and debugging tools; familiarity with AWS, Datadog/Grafana, Zendesk, and JIRA is a plus. Salary listed at $70,000–$80,000 USD per year.

Object First seeks a Technical Support Engineer to diagnose and resolve software and hardware issues for Veeam backup/storage customers. Responsibilities include troubleshooting, RCA and log analysis, validating documentation, building lab environments, and collaborating with cross-functional teams. Role requires proficiency in English and Italian and hands-on experience with Veeam ecosystem components (VMware, Hyper-V, public clouds), Ubuntu and Windows Server, and server hardware. Remote work options are available.

Lead technical field engineer responsible for installation, commissioning, startup, validation, troubleshooting, and operational readiness of modular data center infrastructure across domestic and international environments. Requires independent decision-making across electrical, mechanical/HVAC, controls/BAS, low-voltage, networking, and monitoring systems; 8+ years experience; remote US-based with extensive travel.

Provide technical support and ownership of GovCloud customer issues including initial troubleshooting, root cause identification, resolution or escalation, and documentation. Required: 3+ years in customer/technical support or system administration, experience with Windows and Unix systems, Docker/Kubernetes, cloud platforms (AWS/GCP/Azure), Splunk, Terraform/Ansible/Helm, REST APIs, and familiarity with CJIS/FedRAMP compliance. Role requires periodic background/fingerprint checks for government customers.

Ashby is hiring a Support Engineer (North America) to diagnose and resolve technical issues, troubleshoot API and integration problems, analyze logs/code, and produce support documentation. The role collaborates with Engineering and Support to escalate complex issues, identify patterns to inform product improvements, and enable the support team.

Provide Tier 3 support owning complex escalated issues across application and infrastructure stack; investigate AWS issues (including Aurora PostgreSQL, CloudWatch, Splunk); collaborate with engineering on root causes and fixes; support monitoring, incident response, release validation, and produce operational runbooks. Requires US work authorization and may require ability to obtain federal background investigation/clearance for certain roles.

Provide first-point-of-contact technical and customer support for the ServiceTrade platform, resolving product/service issues across email, ticketing, chat, web sessions and phone. Primary responsibilities include queue management (≈90% of time), troubleshooting and drafting escalations, developing product knowledge, documenting issues and contributing to internal enablement. Requires strong spoken and written communication, organizational skills, experience with Zendesk or comparable CRM, familiarity with APIs and relational databases (preferred), and experience with operational tools (Google Suite, Slack, Jira, Wrangle). Work hours 9:00 AM–6:00 PM EST; remote role with several yearly trips to headquarters or customer sites. Candidates must reside in one of the U.S. states listed in the posting.

LivePerson seeks a Support Engineer II to work with global customers and internal teams to resolve complex technical issues for its Conversational Cloud platform. Responsibilities include meeting SLAs, escalating and preparing cases, mentoring Tier 1, owning escalated L2 issues, and participating in internal support projects. Required: hands-on application support experience in a SaaS or web environment, strong troubleshooting, SQL, HTML/CSS, familiarity with APIs/SDKs and networking concepts, experience with monitoring tools (Fiddler, Wireshark, Chrome DevTools), English communication, and ability to work flexible hours and on-call. Location: Bulgaria.