The Technical Account Manager will be the designated technical escalation contact for strategic customers, resolving complex technical problems, collaborating with customers' developers and Twilio Product & Engineering, and driving improvements based on customer trends. The role requires 4+ years' experience, strong familiarity with RESTful APIs, server-side languages (Java, Node.js, PHP, C#, Python), client-side JavaScript frameworks (React/Redux), and networking (TCP/UDP, SSL/TLS). The position is remote (based in Bogotá) and includes working specified daytime support hours and occasional travel for meetings.

Designated Support Engineer (RHEL) based in Tokyo. Requires at least 5 years' relevant experience, Linux system administration, troubleshooting and debugging skills, and communication in both Japanese and English. Familiarity with containers is required; experience with Kubernetes, cloud (AWS/Azure/GCP), Ansible/YAML and Linux scripting are desirable. Expected to contribute to customer-facing support, internal knowledge sharing, and collaboration with Red Hat engineering teams.

Join GitLab as a Customer Success Engineer working in a pooled model to help customers adopt GitLab through technical consulting, architecture guidance, webinars, hands-on labs, and reusable enablement content. Role supports use cases such as source code management, CI/CD, DevSecOps, and Agile Planning. Remote candidates located in Brazil, Mexico, or the United States; fluency in English and Spanish required; Brazilian Portuguese is a strong plus. US base salary range provided.

Encora is hiring a Senior Application Support Engineer (SRE) based in the USA to join a global production operations team. Responsibilities include 24/7 support and on-call rotation, incident management and root cause analysis, creating and iterating monitoring, building dashboards and synthetic tests, expanding Splunk functionality (including Splunk AI), and collaborating with development and platform teams. Required: 2–5 years in Tier 2/3 support or SRE roles, experience with observability tools (Splunk preferred), AWS and/or Kubernetes familiarity, Linux and shell scripting, Python, ITIL and incident management, and ServiceNow. No visa sponsorship is available.

CrowdStrike seeks a Workday Support Analyst to deliver production support for Workday HCM and Recruiting (remote, India; 2PM–11PM IST). Responsibilities include resolving support cases, light configuration of business processes, executing EIB bulk transactions, collecting SOX control evidence, testing and coordinating UAT, monitoring integration errors, and maintaining SOPs. Requires 3–4 years hands-on Workday HCM experience and 1+ year Workday Recruiting experience, technical proficiency with EIB and Excel, strong customer service and documentation skills, and willingness to work the specified IST shift.

Customer.io is hiring a Sr. IT Specialist contractor (remote, US-based) for a 3-month engagement (40 hrs/week) to provide hands-on tier 1–2 support across hardware, software, SaaS apps, and remote connectivity; administer MDM and IAM (Okta preferred); build automations and support SOC 2/ISO/HIPAA activities; and maintain documentation and employee lifecycle workflows.

Kinsta seeks a Malware & Abuse Engineer to monitor and resolve malware infections, spam, IP blocklisting, and DMCA notices; write malware signature rules; document remediation processes; and coordinate with internal teams and customers. The role requires strong English, experience with PHP/JavaScript malware, regular expressions, command-line tooling, and familiarity with WordPress and common hosting technologies.

The System Reliability & Support Lead provides production support and modernization for Hogan and Umbrella systems, including Hogan migration activities, batch cycle support (QA and PAS), monitoring, incident detection/resolution, root cause analysis, and coordination with delivery teams. Role is remote-eligible within PNC footprint or based in specified U.S. IT hubs and typically requires 3+ years of relevant experience.

Provide award-winning support for Twilio and SendGrid customers, investigate and resolve complex billing, pricing, usage, and account administration issues, own customer communication during incidents, collaborate with Customer Success, Sales, Engineering and Product, mentor peers, create and maintain support content (KCS, macros, wiki), and use tools such as Salesforce, Zuora, JIRA and Zendesk. Occasional travel may be required.

CrowdStrike seeks an Implementation Engineer located in Spain (CET) to provide technical onboarding, project management, deployment and support for IDP products. Requires a minimum of 2 years' experience in field/post-sales engineering, knowledge of networking, Windows Servers, Active Directory and related security and cloud technologies.

Reporting to the VP of Support Engineering, the role manages managers and senior contributors across EMEA, owns regional service-level targets, customer satisfaction, escalation workflows, and cross-regional coordination with Americas and Asia‑Pacific. Requires progressive technical support experience, multi-country team leadership, familiarity with support platforms (Zendesk, Salesforce, Decagon), and knowledge of DevSecOps, CI/CD, Kubernetes, and cloud-native infrastructure.

Provide customer-facing technical support for Twilio's platform (APIs/SDKs) focused on Accounts & Billing. Resolve routine customer requests via Zendesk, phone, chat and other channels; document interactions; follow runbooks, use macros/AI tools and escalate to senior resources as needed. Requires 3+ years experience, experience with account reconciliation or data analysis, fluency in English, and availability for on-call/rotational weekend and holiday hours. Role is remote and based in Colombia; occasional travel may be required.

Lead and develop a high-performing Technical Support organization for Red Hat products, manage complex customer escalations, drive operational and organizational improvements, and partner with Engineering, Product, Sales, and Customer Success. Role requires 8+ years of people leadership in enterprise technical or product support, experience with enterprise software/cloud/infrastructure, and fluent Mandarin and English communication skills.

Cribl is hiring a Senior Technical Support Engineer to deliver enterprise-level technical support for Cribl Stream and related products. Responsibilities include diagnosing and resolving customer issues across channels (Slack, email, meetings), documenting knowledge base articles, and participating in on-call/standby rotations. Required: 5+ years supporting enterprise customers or hands-on experience with distributed systems; experience with Linux, AWS, Azure, networking; strong troubleshooting and communication skills. Preferred: Splunk, Elasticsearch, Logstash, regex, JavaScript. Salary range listed: $90,000–$141,000 USD per year.

Provide deep, hands-on technical support for GitLab deployments in constrained government environments by analyzing logs and system behavior, troubleshooting via Linux command-line tooling, tracing issues across infrastructure and application layers, and collaborating with Product and Engineering to reproduce and fix defects. The role includes contributing code and support tooling, maintaining documentation, participating in on-call rotations, and requires familiarity with Git, CI/CD, container orchestration (Kubernetes/OpenShift), scripting (Bash or Ruby), and security/compliance concepts such as SELinux and DISA STIG.

Senior technical leader in Customer Success focused on high-severity escalation management, deep debugging and source-code analysis, automation and AI-driven improvements, maintaining ticket quality in Zendesk, participating in on-call rotation, partnering with Product and Engineering to reduce recurring issues and improve platform stability for enterprise customers of Tyk's API management platform.

Precision for Medicine seeks a Manager, Global Clinical Monitoring based in Poland (remote) to lead CRAs, IHCRAs and CTMs across multiple European countries. The role includes line management, resource planning, quality and compliance oversight (ICH-GCP), onsite monitoring, and participation in process improvement and workforce development initiatives. Fluency in English and Polish is required and travel up to ~25% is expected.

Docker seeks a Staff Support Tooling Engineer to design, build, and maintain full-stack support tooling and agentic workflows (UI, APIs, background jobs, integrations). Responsibilities include integrating CRM/warehouse/ticketing systems, implementing observability and safe tool-access patterns, participating in on-call rotation, and shipping production-quality software. Requires 6+ years experience, daily fluency with AI-assisted development, and strong skills with TypeScript/React and Go (or comparable backend language).

Provide technical and customer-facing support for CrowdStrike cloud services: triage and troubleshoot issues, perform root-cause analysis, escalate to engineering, document bugs and create knowledge-base articles. Requires 3+ years in support or system administration, strong Windows and Unix troubleshooting, experience with Docker/Kubernetes, Splunk, Terraform/Ansible, Helm, AWS/GCP/Azure, REST APIs and professional English; familiarity with cybersecurity concepts (MITRE ATT&CK, kernel-level security, AV/VPN/firewall/proxy) and tools like Salesforce, Jira and Confluence is a plus.

Role to support SLT NPI and high-volume production: develop and maintain automated test systems and thermal solutions, perform test station setup/configuration/maintenance, run DOE to resolve production issues, analyze manufacturing data to improve yield and productivity, and provide real-time frontline engineering support. Requires a bachelor's in relevant engineering, 5+ years in semiconductor/electronics manufacturing, and proficiency in Linux shell scripting, Python, SQL; Allegro and Creo are advantages.