Salesforce is hiring a Junior Technical Support Engineer to provide technical troubleshooting and customer-facing support for Salesforce B2C Commerce Cloud. Responsibilities include diagnosing web/application/database/network issues, collaborating with development and SRE teams, creating and managing knowledge documents, and participating in training. Requires a CS degree or equivalent experience, practical engineering/programming/support experience, and fluency in Japanese with required English reading/writing.

The Senior Customer Success Engineer will provide hands-on technical guidance to GitLab customers across APJ to drive adoption, unblock implementations, and support renewals and expansion. Responsibilities include delivering workshops and demos, offering architectural guidance across source code management, CI/CD, DevSecOps, and Agile planning, contributing documentation and enablement content, and mentoring teammates and customers. Must be based in Japan with full working rights and fluent in Japanese and English.

The role is a home-office based Technical Adoption Manager focused on VMware application networking and security solutions, working long-term with a small number of assigned customers to drive adoption, provide architectural guidance, and liaise across VMware teams. Requires 5+ years of strong networking experience, 2+ years in customer-facing roles, solid knowledge of VMware products, advanced networking and security skills, and professional working proficiency in Japanese. Candidates must reside in Tokyo; relocation assistance is not provided.

Senior manager responsible for recruiting, enabling, and mentoring Solutions Architects (pre-sales) and Customer Architects (post-sales) in Japan. Ensure seamless customer journey across the lifecycle, promote Elastic Cloud, influence product prioritization with Product and Engineering, and execute partner engagement strategy. Role requires travel (~10–30%) and fluency in English and Japanese.

First regional Manager of Product Support for APAC at Ashby. Owns and shapes Support operations across APAC, leads and grows a technical B2B SaaS support team (initially ~5 specialists), monitors KPIs and SLAs, resolves escalated technical issues, improves support processes and documentation, and collaborates closely with Product, Engineering, and Customer Success teams.

The Customer Success Manager will act as a trusted advisor for a portfolio of accounts, driving customer retention, revenue realization, and advocacy by delivering technical and business advisory, conducting business reviews, owning account plans, coordinating internal resources, and leveraging AI-driven tools. Requires 5+ years in technical customer-facing roles and 3+ years accountable for customer health/revenue; Tokyo-based for hybrid work.

Ashby is hiring the first Customer Success Manager in APAC to own implementation, onboarding, adoption, and long-term value realization for a defined book of upmarket enterprise customers. The role combines hands-on implementation/project management, technical/product configuration, and strategic customer relationship management while partnering cross-functionally with Sales, Product, Support, and Professional Services.

Provide primary support for Red Hat enterprise customers (focus on Japan) via phone and email, handle account and subscription inquiries, troubleshoot and escalate issues, and contribute to knowledge base. Native-level Japanese and strong English required; Mandarin is a plus. Minimum 3 years in customer service; Linux/IT background advantageous.

Lead and operationalize GDC-established AI-Native Delivery (AI-generated artifacts with human validation) in Japanese Salesforce projects. Responsibilities include leading requirements analysis, user-story generation, decision logging, automated build/deploy, observability, quality control of AI-generated artifacts, and collaborating with global GDC teams to adapt SPSM for the Japan market. Requires 5+ years enterprise systems delivery experience, fluent Japanese and business-level English.

Lead planning and execution of multidisciplinary Data Center deployment programs (evaluation to production), translate customer requirements into project plans, drive issue resolution, run engineering design reviews, and provide executive-level reporting. Requires 8+ years in high-tech electronics with deep Data Center program experience and fluency in Japanese and English.

Provide first-line technical support for Salesforce customers: troubleshoot standard features and customizations, manage customer expectations, create and maintain knowledge documentation, and escalate to internal teams as needed. Requires a bachelor’s in computer science or equivalent, 3–5 years in technical support/technical account management, and knowledge of internet technologies (firewalls, web servers, proxies), RDBMS/SQL, OOP concepts, XML/SOAP, and front- and back-end web technologies (JavaScript, Java, .NET, etc.).