Lead and grow a Customer Success organization responsible for NRR/GRR, CSAT/NPS, account mitigation, and driving CS-sourced expansion. Partner with Sales, Product, and Engineering to improve adoption and customer security outcomes. Requires 8+ years in Customer Success/Account Management/Professional Services (B2B SaaS) and 3+ years managing CS teams, with experience in cybersecurity, SecOps, or enterprise AI.

Technical software engineering role within Data Science focused on building production multi-agent systems, AI-powered security chatbots, and applied LLM workflows for security operations (alert triage, summarization, automation). Role expects 8+ years of professional software engineering experience, 1–2 years hands-on applied AI building multi-agent/chatbot or tool-using agent systems, expertise in .NET/TypeScript/Python, familiarity with cloud AI services (AWS Bedrock preferred) and LLM SDKs, and strong emphasis on evaluation, reliability, and AI security practices.

Lead a team of engineers delivering automation solutions on a SOAR platform (Swimlane). Role combines hands-on delivery—customer implementations, integrations, migrations and technical escalation—with coaching, performance reviews, cross-functional partnership, and customer-facing responsibilities. Requires 2+ years in Professional Services/Consulting/Technical Delivery at a security vendor or SOC/IR experience and 1+ year mentoring or leading engineers. Location: Remote (India).

Swimlane seeks a Professional Services Engineer (Remote, India) to install, configure, and deploy the Swimlane platform; develop and implement SOC/Incident Response playbooks; create integrations using Python, JavaScript and YAML; deliver training and proctored labs; and assist with advanced architecture for non‑standard deployments. Requires a bachelor’s degree or equivalent experience and at least 2 years of relevant professional services, SOC/IR, or federal cyber protection experience. Familiarity with RESTful APIs, AKS/EKS/GCP, on‑prem infrastructure, SIEM, IAM, firewalls/proxy, threat intel platforms, and malware sandboxing is expected.

Hiring a Senior Platform/DevOps Engineer responsible for designing and maintaining standardized base container images, owning and improving CI/CD pipelines (GitHub Actions, GitLab CI, Jenkins), integrating vulnerability scanning and supply-chain security, and improving developer experience. Requires 6+ years in DevOps/Build/Platform engineering and hands-on experience with Kubernetes (EKS), AWS (IAM, ECR, EC2), Docker, and vulnerability scanning tools.