
Principal Technical Support Engineer, Japan
Hands-on senior technical support role in Japan focusing on advanced support and escalations, major incident leadership, complex troubleshooting across UI, application, platform, on-prem and cloud infrastructures, and guidance on enterprise deployments and architectures. Requires strong experience with SOAR/security automation, Kubernetes, containers, Linux, cloud platforms (AWS/Azure/GCP), integrations using Python and REST APIs, and business-level Japanese plus good English.