The role is responsible for building and understanding customer reports and data sets, advising on data management best practices, driving product adoption, and managing project engagements across internal and external teams. Requires 3+ years of SaaS experience in customer success, consulting, implementation, or support and strong spreadsheet/reporting skills.

Rippling seeks an Implementation Consultant (Platform & Data) to manage implementation projects, build and consult on reporting and data needs, drive customer adoption, and provide white-glove support. Requires 3+ years of SaaS experience in customer success, consulting, implementation, or support and strong spreadsheet/reporting skills.

Role involves partnering with large customers to understand requirements, drive adoption of Rippling IT features, manage implementation projects, provide personalized support and training, and act as a product expert. Requires 3+ years managing IT setups or implementing IT products and familiarity with MDM, identity solutions, Google, Azure, and Okta.

Rippling is hiring a Customer Success Associate (Technical Account Associate) to support a pooled book of roughly 4,000 SMB accounts. Responsibilities include onboarding, troubleshooting, escalations, renewal conversations, proactive outreach based on engagement and usage, and surfacing expansion opportunities. Role is remote in the United States (candidates in the greater San Francisco Bay Area and New York City metro areas are not being considered) and targets candidates with ~6 months to 2 years of relevant B2B SaaS customer-facing experience.

Contract role (45–60 days, SGD 15K/month) to perform a targeted competitive functionality study, map end-to-end Singapore payroll workflows, audit compliance against MOM/CPF/IRAS, verify payroll calculations, and build a comprehensive test-case library to harden Rippling's payroll engine for the Singapore market.

Join Rippling's Global Implementation team to lead implementations and drive adoption for German HQ’d clients. The role requires German and English fluency, German payroll or accounting experience, proven project management skills, and at least 3 years working with HR, payroll or accounting software. Familiarity with tools such as JIRA, SFDC, G Suite and Outreach is a plus.

Customer-facing Technical Account Consultant responsible for driving adoption, project-managing engagements, and providing white-glove support for Rippling's IT products (Apps, Devices, Identity, Inventory). Requires 3+ years managing IT setups or implementing/selling IT solutions and familiarity with MDM and identity solutions plus products like Google, Azure, and Okta. Remote role for US-based candidates; requires availability for a Monday–Friday 9:00 AM–5:30 PM PST shift. Rippling notes it cannot hire candidates in certain tier 1 locations (San Francisco Bay Area or New York Metropolitan Area) at this time.

Lead a global team (~7) of IT Product Specialists responsible for client-facing implementations of Rippling's IT offerings (Identity and Access Management, Device Management, Inventory Management, Third-Party IdP). Own front-line execution from kickoff through go-live, risk mitigation and escalations, cross-functional collaboration with Sales/TAM/Support, and continuous improvement of playbooks and KPIs. Requires 2+ years managing teams and 5+ years overall experience in customer onboarding or software implementation.

Senior Manager responsible for strategy and execution of IT product implementations (Identity & Access Management, Device Management, Inventory, Third‑party IdP). Owns post-sales delivery, leads and grows a global team, partners with Sales/Product/Engineering/Customer Success, and drives operational processes, playbooks, metrics, and scalable implementations. Requires 10+ years in professional services/technical delivery and at least 2 years managing people managers.

First-line manager responsible for coaching and developing a team of Implementation Managers, handling high-priority customer escalations, driving customer adoption, and improving onboarding processes and KPIs. Role involves cross-functional collaboration with Sales, Product & Engineering, Technical Account Management, and Support. Requires 5+ years of SaaS experience (professional services/implementation/customer success) and 2+ years of people management experience.

As an Implementation Manager, you will partner one-on-one with clients to plan and implement Rippling’s HR, payroll, benefits, and IT products, manage implementations end-to-end, drive product adoption, and collaborate with Sales, CX, Product, and Engineering. The role requires 2+ years of hands-on implementation or customer experience at a fast-growing SaaS company and strong project management and communication skills.

Responsible for setting up and customizing new customer accounts, executing launches of Rippling's Spend Management platform, and driving retention and expansions across a book of SMB customers. Requires 2+ years in project management/onboarding/implementations and experience implementing or administering expense programs and corporate card programs; involves cross-functional collaboration with Sales, Support, Product, and Engineering. US-based role with On-Target Earnings listed at $160,000–$180,000 depending on tier/location.

Work one-on-one with clients to implement Rippling's HR, payroll, benefits, and IT products; manage implementations end-to-end, drive adoption, collaborate with Sales, CX, Product, and Engineering, and contribute to process and best-practice development. Requires 1+ years of implementation or customer experience at a SaaS company.

Partner with large US and global customers to understand requirements and drive adoption of Rippling’s IT offerings (apps, devices, identity, inventory). Responsibilities include customer training, guiding installations, developing implementation processes, and working with Solutions Consulting, Implementation, and Product teams. Role requires 4+ years of relevant IT implementation or related experience and familiarity with UEM/MDM/RMM, device and identity provisioning, Zero Touch, and tools such as Google, Azure, and Okta.

Remote (US) role on Rippling's Benefits Implementation team. Responsible for understanding broker/client requirements, configuring and importing enrollment data, building custom insurance plans in Rippling, troubleshooting deductions, managing a book of business, and partnering with Insurance Ops, Customer Experience, and Product to document and evolve processes. Requires 3+ years in an insurance brokerage or benefits implementation role; a Life/Accident & Health license is a plus.

Work directly with customers to plan and implement Rippling products (HR, Payroll, Benefits, IT), manage timelines and milestones, drive product adoption, and collaborate with Sales, Account Management, Product, and Engineering. Requires 3+ years in implementation/customer experience at a SaaS company and 2+ years in a customer-facing HCM role.

Join Rippling's Professional Services to implement and configure the core Platform: discover customer needs, build custom workflows and formula fields (RQL), create advanced reports, configure permission profiles and approvals, train customers, and coordinate with product and engineering. Requires 2+ years SaaS experience in professional services/implementation/customer success and strong SQL/Excel skills.