Lead a team of 20+ (including 3 managers) to own Platform implementations from kickoff through go-live, responsible for hiring, mentoring, process and playbook development, metrics, and cross-functional coordination with Sales, Product, Engineering, and Customer Success. Requires 10+ years of experience in implementation or customer success within a SaaS or fast-paced environment and at least 2 years managing people managers.

Als Implementation Manager im Global Implementation-Team führen Sie Implementierungen der Rippling All‑in‑One HR-/Payroll‑Plattform für Kunden durch, steuern Projektpläne, dokumentieren Best Practices und arbeiten mit Customer Experience, F&E und weiteren internen Teams zusammen. Erwartete Erfahrung: ≥3 Jahre in Implementierung, Technical Account Management, Customer Success oder ähnlichen Funktionen. Erwähnte Tools: JIRA, SFDC, G Suite, Outreach; Büroarbeit wird (für bürobasiertes Personal) mindestens drei Tage pro Woche erwartet.

Owner of the post-sales customer journey for an automated compliance platform, responsible for onboarding, implementation, adoption, audit readiness, and customer health. Requires hands-on GRC/security compliance experience and customer-facing SaaS implementation experience, with familiarity in frameworks such as SOC 2, ISO 27001, HIPAA, and GDPR.

Lead and scale payroll operations in Brazil, owning end-to-end implementations, configuring and validating local payroll software (including Senior), ensuring compliance with Brazilian payroll and tax requirements (eSocial, INSS, FGTS, IRRF, 13th salary, férias, rescisão), and managing a team to meet KPIs. Requires 7+ years in Brazilian payroll and 3+ years managing payroll personnel.

Responsible for executing payroll, filings, and payments for Brazilian customers; supporting implementations (data migration, parallel runs, go-live validation); interfacing with Brazilian government agencies (eSocial, INSS, Receita Federal, FGTS) and partners; and working with Engineering/Product to ensure Brazilian payroll and tax requirements are supported. Requires 4+ years Brazilian payroll processing experience, client-facing experience, deep knowledge of Brazilian payroll regulations and CLT, hands-on local payroll software experience, and fluency in Portuguese and Spanish (English C1 preferred).

As an Implementation Manager you will own successful launches of Rippling’s global employee management platform for assigned customers, drive customer timelines and adoption, document implementation processes and best practices, and collaborate with internal teams (Customer Experience, R&D). Requires minimum 3 years in implementation/technical account management/customer success or related roles, strong project management and stakeholder management skills, and proficiency in English and German. Familiarity with tools such as JIRA, SFDC, G Suite, Outreach and macOS is listed as a bonus.

Responsible for day-to-day operations, health, and continuous improvement of Rippling’s demo environments. Duties include managed site ownership, custom demo builds, incident response via Jira, reporting and insights, access and security management, and partnering with Product, IT, and Solutions Consulting to ensure demo readiness for product launches and GTM needs. Requires 5+ years in Solutions Consulting, Pre-Sales, or Demo Engineering and familiarity with HRIS/payroll platforms and tools like Jira, Slack, Looker, or Tableau.

Customer-facing role responsible for end-to-end payroll implementation and configuration, partnering with HR/Finance/Payroll stakeholders and internal teams (Product, Engineering, Customer Experience). Requires minimum 3 years in implementation/technical account management/customer success or related roles, proficiency in English and German or Dutch, proven project management experience, and familiarity with tools such as JIRA, SFDC, G Suite and Outreach.

Lead and grow a team (5–7) of Benefits/BenAdmin product specialists to drive implementations, productivity, project completions, and CSAT. Work cross-functionally with product, sales, insurance operations, and engineering to streamline Direct and Broker BenAdmin experiences, support global launches, produce documentation and playbooks, and act as the CX voice for Benefits.

Product Specialist / Implementation Specialist on Rippling's Payroll Implementation team. Partner with customers' HR and Finance teams to understand requirements and guide Payroll, General Ledger, Taxes, Job Codes, and Time & Attendance setup. Support new product and country launches, develop implementation processes and documentation, and act as internal payroll subject-matter expert. Requires 4+ years of payroll implementation experience.

As an Implementation Manager, you will partner one-on-one with clients to plan and implement Rippling’s HR, payroll, benefits, and IT products, manage implementations end-to-end, drive product adoption, and collaborate with Sales, CX, Product, and Engineering. The role requires 2+ years of hands-on implementation or customer experience at a fast-growing SaaS company and strong project management and communication skills.

Rippling is hiring an Implementation Specialist, IT to work with customers' IT departments to understand requirements, guide installs and adoption of Rippling IT products, provide training, manage an evolving book of business, and collaborate with Solutions, Implementation, and Product teams to improve processes and product. The role requires 4+ years of relevant IT implementation or IT management experience and familiarity with Fleet Management, UEM, RMM, MDM, provisioning, Zero Touch, and identity tools such as Google, Azure, and Okta.

Remote (US) role on Rippling's Benefits Implementation team. Responsible for understanding broker/client requirements, configuring and importing enrollment data, building custom insurance plans in Rippling, troubleshooting deductions, managing a book of business, and partnering with Insurance Ops, Customer Experience, and Product to document and evolve processes. Requires 3+ years in an insurance brokerage or benefits implementation role; a Life/Accident & Health license is a plus.

Partner directly with customers to build custom implementation plans across HR, Payroll, Benefits Administration and IT; manage implementations end-to-end, drive product adoption, coordinate hand-offs with Sales/Account Management/Support, and provide product feedback to Product and Engineering. Requires 3+ years in implementation/customer experience at a SaaS company and 2+ years in a customer-facing HCM role.

The role is on Rippling’s Professional Services team delivering consultative, customized implementations of the Rippling Platform. Responsibilities include discovering customer needs, building custom workflows and formula fields (using RQL), creating advanced reports, configuring permission profiles and approvals, training customers and internal teams, coordinating with product and engineering, contributing to the knowledge base, and supporting user testing/beta programs. Requires 2+ years of SaaS experience in professional services/implementation/customer success and strong Excel/SQL capabilities.