Remote (US) Benefits Support Associate responsible for end-to-end resolution of benefits and enrollment issues, root causing problems, collaborating with R&D and internal stakeholders to implement process and automation improvements, and managing complex escalations. Requires 1–3 years in a customer-facing operational role with US insurance and benefits experience and familiarity with support tools (SFDC/Zendesk) and Jira.

Rippling seeks a Benefits Operations Associate / Support Analyst to own end-to-end resolution of benefits and enrollment issues for US customers, collaborate with carriers, vendors, Product and Engineering to root cause problems and implement process or automation fixes, and manage escalations and stakeholder communication. Requires 1-3 years in a customer-facing operational role.

The role is responsible for building and understanding customer reports and data sets, advising on data management best practices, driving product adoption, and managing project engagements across internal and external teams. Requires 3+ years of SaaS experience in customer success, consulting, implementation, or support and strong spreadsheet/reporting skills.

Rippling seeks an Implementation Consultant (Platform & Data) to manage implementation projects, build and consult on reporting and data needs, drive customer adoption, and provide white-glove support. Requires 3+ years of SaaS experience in customer success, consulting, implementation, or support and strong spreadsheet/reporting skills.

Role involves partnering with large customers to understand requirements, drive adoption of Rippling IT features, manage implementation projects, provide personalized support and training, and act as a product expert. Requires 3+ years managing IT setups or implementing IT products and familiarity with MDM, identity solutions, Google, Azure, and Okta.

Rippling is hiring a Customer Success Manager (internally titled Technical Account Manager) to manage a dedicated book of ~250 customers, focusing on retention, adoption, renewals, expansion, and account health. The role requires 2+ years of B2B SaaS customer-facing experience, strong discovery and communication skills, and the ability to develop account strategies and coordinate cross-functional resources to deliver customer outcomes.

Rippling is hiring a Customer Success Associate (Technical Account Associate) to support a pooled book of roughly 4,000 SMB accounts. Responsibilities include onboarding, troubleshooting, escalations, renewal conversations, proactive outreach based on engagement and usage, and surfacing expansion opportunities. Role is remote in the United States (candidates in the greater San Francisco Bay Area and New York City metro areas are not being considered) and targets candidates with ~6 months to 2 years of relevant B2B SaaS customer-facing experience.

Responsible for training delivery, curriculum and documentation development, and onboarding/mentorship for Rippling's Travel Support agents. The role requires more than five years' travel industry experience (including leadership experience), hands-on experience with Travelport or Sabre GDS, two+ years in instructional design and e-learning/LMS platforms, strong written and verbal English, and flexibility for rotational PDT shifts and weekend work. Works cross-functionally with Product and Engineering to surface improvements.

Rippling is hiring a Servicing Manager to lead day-to-day operations of a servicing team focused on pre-delinquency and loss mitigation across SaaS, card, lending, payroll, and EOR products. Responsibilities include managing workload and SLAs, coaching and performance-managing Associates, defining treatment strategies with senior leadership, handling escalations and payment accommodations, building operational infrastructure (playbooks, controls, tooling), and reporting on performance metrics. Requires 5+ years in servicing/collections/loss mitigation or risk management and at least 2 years people management.

Engage customers showing early risk signals to negotiate payment arrangements, account adjustments, and retention offers; document interactions, escalate high-risk accounts, and contribute to servicing playbooks. Requires 2+ years in servicing, collections, loss mitigation, customer success, or a related customer-facing financial role.

Lead Support Operations for Rippling, managing a team of eight program managers across system changes, workforce management, tooling/AI, reporting/analytics, vendor management, and process documentation. Role focuses on scaling operations, automation, cross-functional change management, and strategic planning to support rapid company growth.

Join Rippling's Global Implementation team to lead implementations and drive adoption for German HQ’d clients. The role requires German and English fluency, German payroll or accounting experience, proven project management skills, and at least 3 years working with HR, payroll or accounting software. Familiarity with tools such as JIRA, SFDC, G Suite and Outreach is a plus.

Customer-facing Technical Account Consultant responsible for driving adoption, project-managing engagements, and providing white-glove support for Rippling's IT products (Apps, Devices, Identity, Inventory). Requires 3+ years managing IT setups or implementing/selling IT solutions and familiarity with MDM and identity solutions plus products like Google, Azure, and Okta. Remote role for US-based candidates; requires availability for a Monday–Friday 9:00 AM–5:30 PM PST shift. Rippling notes it cannot hire candidates in certain tier 1 locations (San Francisco Bay Area or New York Metropolitan Area) at this time.

The Executive Escalations Manager will own resolution of high-stakes, cross-functional customer escalations, serve as a single point of contact for executives and customers, perform root cause and trend analysis, and coordinate stakeholders across product, engineering, and support. The role requires strong executive and client-facing communication, project and stakeholder management, and experience in customer-facing operations.

First-line manager responsible for coaching and developing a team of Implementation Managers, handling high-priority customer escalations, driving customer adoption, and improving onboarding processes and KPIs. Role involves cross-functional collaboration with Sales, Product & Engineering, Technical Account Management, and Support. Requires 5+ years of SaaS experience (professional services/implementation/customer success) and 2+ years of people management experience.

As an Implementation Manager, you will partner one-on-one with clients to plan and implement Rippling’s HR, payroll, benefits, and IT products, manage implementations end-to-end, drive product adoption, and collaborate with Sales, CX, Product, and Engineering. The role requires 2+ years of hands-on implementation or customer experience at a fast-growing SaaS company and strong project management and communication skills.

Lead end-to-end management of complex client escalations across multiple countries and internal teams (payroll, benefits, product, legal, operations). Serve as primary client-facing lead, coordinate cross-functional resolution plans, conduct root-cause analyses, and implement preventive controls. Requires 8+ years in global HR operations/EOR services, strong knowledge of international employment frameworks, project management, and executive communication.

Responsible for setting up and customizing new customer accounts, executing launches of Rippling's Spend Management platform, and driving retention and expansions across a book of SMB customers. Requires 2+ years in project management/onboarding/implementations and experience implementing or administering expense programs and corporate card programs; involves cross-functional collaboration with Sales, Support, Product, and Engineering. US-based role with On-Target Earnings listed at $160,000–$180,000 depending on tier/location.

Work one-on-one with clients to implement Rippling's HR, payroll, benefits, and IT products; manage implementations end-to-end, drive adoption, collaborate with Sales, CX, Product, and Engineering, and contribute to process and best-practice development. Requires 1+ years of implementation or customer experience at a SaaS company.

Partner with large US and global customers to understand requirements and drive adoption of Rippling’s IT offerings (apps, devices, identity, inventory). Responsibilities include customer training, guiding installations, developing implementation processes, and working with Solutions Consulting, Implementation, and Product teams. Role requires 4+ years of relevant IT implementation or related experience and familiarity with UEM/MDM/RMM, device and identity provisioning, Zero Touch, and tools such as Google, Azure, and Okta.