Own roadmap and feature lifecycle for Life Sciences process blueprints and AI-native accelerators. Design, validate, and implement automated workflows using Agentforce and Life Sciences Cloud; translate customer needs into PRDs and user stories; manage product backlog and sprint delivery; collaborate with engineering, design, GDC delivery teams, and SI partners to drive adoption in regulated Life Sciences environments.

Define and prioritize Life Sciences-specific agentic delivery capabilities, translate implementation insights into product and delivery innovation, partner across Product, Engineering, Customer Success and Global Delivery, and measure adoption and customer outcomes for Salesforce's Life Sciences portfolio.

Remote role based in Brazil serving as the primary CSM for high-profile customers on Salesforce Signature Success. Responsibilities include acting as technical/operational SME, coordinating Signature deliverables, driving feature adoption and renewals, managing escalations and incidents, conducting quarterly reviews, and collaborating with Sales, Engineering, and Product. Requires 5+ years relevant experience and familiarity with the Salesforce ecosystem (preferred).

The Life Sciences Program Executive is a senior IC responsible for end-to-end program delivery and P&L for flagship Life Sciences transformations or strategic accounts. Responsibilities include leading Salesforce project teams, steering committee facilitation, executive customer relationships, scope and budget governance, risk management, and embedding AI/Agentforce capabilities to drive adoption and outcomes. Role requires ~25% travel and a bachelor's degree; certifications (PMP/PgMP/SAFe, Salesforce) are preferred.

Lead one or more large or interrelated Salesforce implementation projects, acting as primary customer interface and overseeing project planning, governance, budget, resource allocation, risk management, and UAT. Requires 7+ years in professional services/consulting or program/project management, proficiency in Spanish and English, and experience managing complex technology implementations.

Engagement Delivery Manager responsible for leading project teams to deliver Salesforce implementations. Manages project planning, governance, resource and budget allocation, risk and issue management, UAT facilitation, and client/stakeholder communication. Requires 5+ years in professional services/consulting/project management, 2+ years managing technology implementations, and proficiency in Spanish and English. Role is remote based in Mexico.

Own end-to-end delivery, health and financial performance of a portfolio of large-scale, multi-cloud and AI-enabled Salesforce programs. Lead Engagement Delivery Senior Managers, Managers and Project Managers; act as executive customer contact; drive portfolio prioritization using metrics; manage revenue, margin, forecasting and contracts; coach and develop leaders across the LATAM region. Role requires 10+ years in professional services/consulting, regional travel, and excellent Spanish and English communication.

Director/Senior Director role responsible for shaping life sciences industry strategy, mapping customer personas and processes to product capabilities, guiding builder teams to create adoptable accelerators, advising customers and partners through implementations, and contributing to GTM and product direction. Requires 10+ years in life sciences/commercial pharma and deep CRM implementation experience.

Lead design and scaling of AI-driven implementation playbooks and automation tools (e.g., Veeva Vault to Agentforce Life Sciences), publish solution blueprints and reusable assets, facilitate technical discovery and solution design, and deliver technical enablement. Requires 10+ years of software implementation/integration experience in Life Sciences and demonstrated Veeva Vault CRM expertise. Based in the United States.

The Portfolio Delivery Leader oversees delivery readiness, portfolio governance, financial performance, and escalations across a defined portfolio of paid engagements and investment commitments for Salesforce Public Sector. The role balances direct customer engagement with portfolio oversight, drives risk mitigation and recovery plans, and partners with sales, delivery, and resource management to protect revenue, margin, and delivery outcomes. U.S. citizenship and possible security clearance are required; travel may be ~25%.

Manage end-to-end delivery for enterprise Slack implementations — scoping, designing, building, and delivering programs using the Salesforce Delivery Methodology. Drive Slack and Slack AI adoption, manage risks and budgets, partner with senior stakeholders, and coordinate cross-functional resources to deliver successful SaaS engagements.

Hands-on senior architect role focused on Agentforce Contact Center within Salesforce Professional Services (PACE). Responsibilities include leading workstreams for enterprise customers, defining system and solution architecture, running discovery sessions, producing business and system designs (user stories, process flows, UML/sequence diagrams), guiding AI toolchain adoption, managing risk and stakeholder expectations, and supporting enterprise implementations. Role is remote in the U.S.; travel up to 50%. Base salary range listed: $123,100–$227,000/year.

The Engagement Delivery Director (Program Management Director) is a senior program management executive responsible for leading teams of program/project managers to deliver complex, enterprise-scale CRM and software programs. Responsibilities include program governance, cross-functional alignment, release and resource planning, risk and budget management, executive stakeholder engagement, and mentoring. Minimum qualifications include 15+ years' experience (with 5+ years leading multiple work streams), consulting experience, and relevant certifications (e.g., Scrum Master, PMP preferred).

The Qualified Success Architect, University will own article updates and new article creation, develop best-practice content and partner certification paths, engage with the customer community, and partner cross-functionally with Product, Enablement, and CS to keep Qualified University content accurate and useful. Requires 3-7 years SaaS experience and prior customer success or customer education experience.

Senior manager in Business Strategy within Salesforce Experience Services for Canadian Public Sector. Responsible for strategic advisory, discovery and assessment, roadmap and value modeling, transformation and adoption, operational excellence, and team leadership. Requires minimum 8 years of customer-facing experience delivering large-scale transformation, proven experience with Canadian government customers, Salesforce product/solution design knowledge, use of AI tools in delivery, and eligibility to obtain Canadian government security clearance. Base salary ranges provided for British Columbia (CAD 154,700–212,800) and Ontario (CAD 154,700–204,700).

Responsible for managing a higher-volume SMB account book to deliver onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper AI SDR. Architect and implement integrations with Salesforce and marketing automation systems, design conversational flows and segmentation strategies, enable customer teams, analyze engagement and pipeline impact, and drive ongoing optimization and expansion.

Lead delivery execution, project planning, risk management, and customer/stakeholder engagement for enterprise-scale Salesforce CRM programs in the public sector. Requires active U.S. SECRET (or higher) clearance, 8+ years of project management experience, and strong Salesforce and government procurement/compliance knowledge.

Lead enterprise-scale Salesforce Professional Services programs in Health & Life Sciences (Payer, Provider, or Life Sciences). Accountable for program execution, governance, KPIs, stakeholder and executive engagement, multi-workstream delivery, financials (forecasting/budgeting/revenue), risk management, and coaching teams. Requires 10+ years project/program management experience, 5+ years Salesforce experience, and ~25% travel. Typical base salary range: $164,000–$261,500/year.

Lead Human-Centered Change engagements for Public Sector customers at Salesforce Professional Services. Responsibilities include strategic advisory, change impact and readiness analysis, developing and executing change strategies, stakeholder alignment, training and communication planning, leadership coaching, and integrating human-centered design and behavior change methodologies. Requires Prosci certification and a minimum of 8 years of relevant customer-facing experience; U.S. citizenship is required.

The Qualified / Senior Success Architect will lead onboarding, implementation and adoption of the Agentic Marketing Platform and AI SDR agent, partner with stakeholders across Marketing, Sales, RevOps and IT, design integrations with Salesforce and marketing automation systems, configure AI-powered conversational experiences, and deliver strategic recommendations through analysis and executive business reviews. Experience requirements range from 5–7 years (Qualified) to 7–10 years (Senior).