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Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Role Description

Engagement Delivery Managers (Project Managers) are responsible for leading project teams to drive successful customer outcomes with our implementations. They manage and run medium-to-complex projects and actively take part in client management, project execution and control, scoping, contract reviews, knowledge transfer, and budget management.

Your Impact

• Lead the project team. Show strong leadership by forming the team, keeping communication channels clear, and giving the team clarity, motivation and direction throughout the engagement.
• Act as the primary customer interface. Run project management activities that ensure adherence to Salesforce methodology, project gates and governance.
• Build and lead project plans. Monitor progress and timelines, adjust schedules and plans as needed, and ensure on-time, on-budget delivery. Identify and resolve issues to ensure project success.
• Guide teams through the software delivery lifecycle using Agile, applying analytical and technical skills.
• Oversee utilization of project resources in line with resource allocation and budget, including timely timesheet entry and approvals.
• Lead one large project, or a couple of small to medium-sized related projects that need cross-functional teamwork.
• Anticipate and remove obstacles that slow down or block teams from reaching project goals.
• Facilitate requirements gathering and help prepare project deliverables and Salesforce documentation as needed.
• Work as an extension of the account team to grow the Salesforce footprint.
• Take part in end-to-end implementation planning, including project management, risk and issue management, communication and organizational change.
• Facilitate User Acceptance Testing with business end users, including coordination and sign-off.

Basic Qualifications

• 5+ years of professional services, consulting, or project management experience
• 2+ years managing technology implementations (Salesforce platform experience preferred)

• Proven experience in project management, including external client projects in software development, CRM and SaaS environments
• Ability to balance business and technical requirements to produce a project plan, and to collaborate with others to gather inputs such as estimates
• Ability to facilitate meetings with client stakeholders, support and guide team members, and proactively manage project risks and dependencies
• Demonstrated project management skills, with direct responsibility for leading project teams of 10+ members and managing budgets and schedules
• Ability to hold difficult conversations
• Track record of delivering high-quality results on time and within budget
• Ability to maintain clear communication with remote consultants
• Strong interpersonal skills and strong verbal and written communication
• Ability to work effectively in a fast-paced, team-oriented environment
• Proficiency in Spanish and English
• Availability to travel regionally, and occasionally internationally, depending on customer needs

Preferred Qualifications

• Business process knowledge in an industry vertical (e.g., Financial Services, Telco, Health & Life Sciences, Manufacturing, Retail, Logistics)
• Project management certification such as PMP and, SAFe and/or Scrum
• Experience advising client business and technology stakeholders
• Pre-sales skills and change management experience
• Exposure to enterprise-scale integration solutions and cloud technology
• Experience implementing CRM solutions across Sales, Service, Marketing or Commerce

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

If you need a reasonable accommodation during the application or the recruiting process, please submit a request via this Accommodations Request Form.

Please note that Salesforce uses artificial intelligence (AI) tools to help our recruiters assess and evaluate candidates’ resumes and qualifications throughout the recruiting process. Humans will always make any candidate selection and hiring decisions. Please see our Candidate Privacy Statement for more information about how we use your personal data and your rights, including with regard to use of AI tools and opt out options.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.