The Technical Support Representative delivers first-line diagnostic and troubleshooting support for EBSCO products, handling customer inquiries via phone and email, using issue-tracking/ticketing systems, and collaborating with internal teams to drive issues to resolution. Requires 2+ years in application or software support, strong communication skills, and experience with ticketing systems. Bi-lingual (Spanish) is noted. Salary range USD 37,055–52,935 / year.

EBSCO's NoveList division seeks a U.S.-based remote Technical Support Representative to provide customer-focused support via email, chat, and phone, investigate and troubleshoot product issues, support day-to-day product operations, collaborate with product and development teams, create documentation, and participate in QA testing. Requires 2+ years in a technical support role and 2+ years using Microsoft Office (Excel, Word, Outlook).