Technical Support Representative, Novelist

Full-time Social Media Support Specialist working weekends (Sunday–Thursday) in a hybrid, in-office role (Foster City or New York). Responsibilities include responding to customer inquiries and community discussions on X/Twitter, LinkedIn, Reddit, and app stores; using tools such as Zendesk, Sprout Social, Linear, Slack, Stripe, Orb, Notion, and Replit; monitoring channels for feedback and technical issues; and coordinating escalations with product and engineering teams. Requires 4+ years of social media support experience.

The Voice Client Engagement Specialist delivers real-time, premium support to high-value Kraken clients. Responsibilities include resolving complex issues end-to-end, educating clients on Kraken products, identifying growth opportunities, maintaining quality/security/regulatory standards, and contributing product insights. Strong English communication, client instincts, de-escalation skills, crypto/trading knowledge and comfort with AI are emphasized.

Full-time, hybrid Tier-1 Customer Support Specialist in Krakow. Provide first-line support via email, chat, and scheduled phone/video sessions, assist internal teams via Slack, create and maintain support documentation, and use AI-assisted tools and automations to investigate issues and improve customer experience. Requires 1–2 years of customer support experience (preferably SaaS) and familiarity with APIs/webhooks and support platforms.

Provide front-line support for Rippling's Time & Attendance and Scheduling product via email, chat, and video conferencing; own customer issues end-to-end, troubleshoot the SaaS product, document interactions in the CRM, and share feedback with Product and Engineering. Requires a bachelor's degree, 1–4 years of SaaS customer support experience, excellent English communication, and residence in a Pacific or Mountain timezone US state with ability to work a shift that can fall between 9am–6pm PST.

The Senior Technical Account Manager leads complex, non-routine technical projects for enterprise customers, provides expert guidance on containerized cloud application platforms (OpenShift, Kubernetes, containers), collaborates with engineering/product/support teams, creates technical documentation, mentors team members, and manages strategic customer relationships. Role requires bilingual French and English, 5+ years of experience, and occasional regional travel.

Provide end-to-end technical support for large GitLab customers, troubleshoot complex issues using Linux tools (eg. strace), Zendesk and logs, collaborate with Product/Development/Infrastructure/Customer Success to drive fixes and improve support content, and contribute to team growth and hiring.

Provide end-to-end technical support for GitLab’s largest customers, troubleshooting complex incidents across applications and infrastructure using tools like strace and Zendesk. Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to drive fixes and influence the product roadmap; produce reusable support content such as runbooks and knowledge articles. Role expects strong Linux administration, CI/CD and GitLab experience, scripting (Ruby/Bash), and familiarity with Kubernetes and serverless technologies.

Role titled MFG OPS SUPPORT 1 at Broadcom focused on testing QFN packages using Mtod/Inovance equipment. Based in Jitra, Malaysia (remote location). Application requires a candidate account; applicants outside the USA should provide a home address for correspondence. Broadcom states equal opportunity employment.

The role supports customers integrating Fingerprint's device-intelligence APIs, troubleshooting issues via log analysis, monitoring API performance, producing sample code and automation scripts, and running trainings/documentation. Requires 3+ years in a customer-facing technical role, strong JavaScript skills, familiarity with RESTful APIs, and comfort working fully remotely (macOS preferred). Preference given to candidates in EMEA, particularly the UK; travel to client sites may be required.

Twilio seeks an Onboarding Operations Specialist (L1) to guide customers through toll-free verification and KYC processes, perform QA on decisions, analyze workflows for risk and improvement, handle escalations, and collaborate with internal teams. The role is remote (based in Colombia), requires ~1-2 years of customer-facing or operations experience, and may involve occasional travel for in-person meetings.