Remote Customer Success Manager Jobs in United Kingdom

KCS (Knowledge Centered Service) Enablement Expert

Full-time

1 days ago

London, England - Office

Contract role enabling KCS v6 practices across support, engineering, and community teams at MariaDB. Responsibilities include designing and delivering role-based KCS training, optimizing knowledge capture workflows and tooling, establishing quality and governance for knowledge content, tracking KCS metrics, and collaborating with documentation, product, and community contributors. Requires 3+ years in technical support enablement/knowledge management and experience with knowledge platforms and open-source databases. Location: Remote - UK or EU (office presence noted in London). MariaDB does not sponsor work visas or relocation.

Strategic Account Manager

£88,000 - £110,000 GBP per year

Full-time

1 days ago

United Kingdom

Sardine seeks a senior Strategic Account Manager based in the UK/Europe for a remote-first role. The position combines account management, customer success, and solutions architecture to support customers on fraud, payments, and compliance products; it requires 7+ years' relevant experience, domain knowledge in compliance/fintech/AML/KYC, and strong analytical, technical integration (API) and project management skills.

Experience Partner 4

$77,000 - $85,800 USD per year

Full-time

1 days ago

Remote

Granicus is hiring an Experience Partner to manage strategic customer relationships across public sector clients. The role combines pre-sales and post-sales activities, program and project oversight, executive stakeholder engagement, revenue growth (upsells and cross-sell), and coaching of internal teams. Ideal candidates have 7–10 years' experience in digital services, human-centered design, program/project management, and client-facing roles in the public sector or related environments.

Experience Partner 3

$89,000 - $102,000 USD per year

Full-time

1 days ago

Remote

Granicus seeks an Experience Partner with 5–7 years' experience in digital services or managing portfolios of projects. The role involves pre-sales alignment and experience definition, project kickoffs, program delivery and operational compliance, executive stakeholder engagement, protecting and growing program revenue (upsells and cross-sell opportunities), and representing the voice of the customer. The position is remote with occasional in-person customer meetings and travel.

AI Solutions Advisor

$90,000 - $100,000 USD per year

Full-time

1 days ago

Remote

The AI Solutions Advisor is a remote, pre-sales overlay role responsible for driving demand, conducting high-volume AI discovery with public sector prospects and customers, qualifying opportunities, scoping pre-sales engagements (workshops, demos, pilots), and maintaining pipeline hygiene in Salesforce. The role requires partnering with AEs, BDRs, AI value engineers, RevOps, and marketing to progress opportunities and surface customer patterns to product and GTM teams.

Implementation Project Manager

Full-time

2 days ago

Remote - United Kingdom

The Implementation Project Manager serves as the primary client contact during implementations, creates and manages project plans, coordinates internal teams and external partners, provides platform training, and works with Customer Success and Sales to drive process improvements and successful go-live outcomes. Role emphasizes operational excellence, data-driven insights, and strong client-focused communication.

Enterprise Account Manager (UK)

Full-time

5 days ago

London Area

Spreedly is hiring an Enterprise Account Manager (UK) to own retention and expansion across a book of high-value customers (~$3M+ ARR). The role involves strategic account planning, multi-threaded stakeholder relationships, forecasting, renewals and upsell execution, data-driven opportunity identification, and collaboration with product and GTM teams. Candidates should have 3+ years in account management/customer success or B2B SaaS sales and experience with consumption-based or API-first SaaS models.

Principal Account Specialist - Finance Suite

Full-time

5 days ago

United Kingdom

Senior sales-facing role responsible for coordinating the commercial rollout of Global Accounts and Reconciliation, developing the sales playbook and collateral, driving both back-book and front-book motions (prospecting, discovery, pilot, upsell), partnering closely with Product, PMM, RevOps and CS, and capturing market feedback (win/loss, pricing, objections) to inform product and GTM decisions. Remote-first, EMEA/UK context.

Senior Gainsight Administrator

Full-time

6 days ago

Home-United Kingdom

Owner and administrator of the Gainsight (CS Edition) platform, accountable for configuration, automation (Rules Engine, CTAs, Playbooks, Success Plans), reporting/dashboards, data integrity and Salesforce integrations. Requires 5+ years in Customer Success Operations/Systems/RevOps and 3+ years hands-on Gainsight administration experience, working closely with CS, Operations, IT and Product teams.

Senior Renewals Specialist - EMEA

£57,000 - £80,000 GBP per year

Full-time

6 days ago

Remote UK

Join the Customer Success team to manage the renewal lifecycle for Enterprise and Channel customers across EMEA. Responsibilities include driving on-time renewals, identifying retention risks, analyzing renewal and license usage trends, partnering with Sales and Product, and using CRM/CS tools (Salesforce, Gainsight) and AI tools to improve efficiency. Requires 4+ years in renewals, customer success, account management or related customer-facing roles in a software/technology environment.

Customer Success Manager - Quality

Full-time

6 days ago

United Kingdom - London

Veeva is hiring a Customer Success Manager focused on Quality applications to serve as a trusted advisor for 4-6 large, global customers post-implementation. Responsibilities include relationship ownership with application owners, cross-functional liaison with Veeva teams, strategic guidance and roadmap creation, escalation triage, and identifying opportunities to add value. Requires 7+ years' experience in Quality within the life sciences industry and customer-facing consulting experience; travel up to 25%.

Customer Solution Architect - EMEA

Other

7 days ago

United Kingdom, England, London

As a Customer Solution Architect you will own the technical onboarding journey post-sale, act as a trusted technical advisor to customer engineering teams, guide architecture and best practices, troubleshoot production issues, deliver workshops and enablement, and collaborate with Account Managers, Presales, Support, Product, and Engineering. Role is EMEA-focused with remote working and some travel required.

Account Manager, EMEA

$80,500 - $115,000 USD per year

Full-time

8 days ago

EMEA Remote

Customer.io is hiring an Account Manager for the EMEA team (candidates must be based in the UK or Ireland). The role owns a portfolio of mid-market and enterprise accounts with responsibility for renewals, identifying expansion opportunities, mitigating churn, accurate forecasting, and building multi-threaded relationships. Requires 3+ years in Account Management/SaaS commercial roles (5+ preferred) and experience managing ~$5M ARR.

Account Manager II - Mid-Market

$65,000 - $75,000 USD per year

Full-time

8 days ago

Remote - United States, Canada, United Kingdom, Philippines, Romania

The Account Manager, Mid-Market II drives revenue growth within a designated book of business for Payscale's Mid-Market segment (3k+ customers). Responsibilities include upsells, renewals, pipeline and forecast management in Salesforce, territory planning, lead generation, and presenting value to HR and C-suite stakeholders. Requires 5+ years of software sales experience; preference for HCM/HRIS/compensation domain experience.

Sales Enablement Manager

Full-time

12 days ago

United Kingdom, Ireland, Portugal

Hiring a Sales Enablement Manager to own end-to-end GTM enablement across BDR, Sales, Solutions Engineering, and Customer Success. Responsibilities include designing onboarding/certification/continuous learning, operationalizing GTM processes, owning enablement content and tooling (LMS, CRM/Salesforce, conversation intelligence, AI coaching), measuring enablement effectiveness, and partnering with RevOps and regional leadership. Requires 8+ years' experience in GTM/sales enablement or revenue operations in technical B2B environments.

Sr. Intelligence Analyst, Recon+ (Remote, GBR)

Full-time

12 days ago

Remote - Germany, Ireland, Romania, Israel, United Kingdom

The role delivers actionable threat intelligence and digital risk monitoring to dedicated customer accounts, including dark web research, threat hunting, briefings, triage/escalation, and cross-team solutioning. Requires 2+ years' specialized experience in cyber threat intelligence, digital risk monitoring, third-party risk management, familiarity with cloud and SaaS security, and customer-facing presentation skills. Occasional travel (up to ~5%) may be required.

AI Solutions Manager, EMEA

Full-time

14 days ago

Remote (EMEA)

The AI Solutions Manager partners with AI/ML teams to drive product adoption, run discovery and workshops, manage account relationships and renewals, monitor product usage, and identify expansion opportunities. The role requires customer-facing account management in a SaaS environment and collaboration with technical teams to support implementations and advocate customer needs.

Manager of Dedicated Implementations - EMEA

€90,000 - €120,000 EUR per year

Full-time

15 days ago

Remote - United Kingdom, Ireland, Spain, Germany

First Manager of Dedicated Implementations in EMEA on Ashby’s Professional Services team. Responsibilities include leading and scaling a team of Implementation Specialists, overseeing delivery of segment-aligned implementation experiences, partnering cross-functionally on scoping and planning, improving processes for scalability and quality, and ensuring enterprise-grade onboarding and smooth transitions into Customer Success.

Technical Account Manager - EMEA

Full-time

20 days ago

London, UK/ Paris, France/ Remote (EMEA Region)

EMEA Technical Account Manager role focused on onboarding and adoption for large enterprise customers, serving as a product expert and technical liaison. Requires 5+ years of client-facing/technical experience, project management, troubleshooting, collaboration with Sales, Support and Engineering, and proficiency in English. Locations referenced: London (UK), Paris (France), and remote across EMEA.

Technical Account Manager - HPC

Full-time

20 days ago

Remote - United Kingdom, Netherlands, Switzerland

NVIDIA is hiring a Technical Account Manager / hardware engineer to be the main technical contact for enterprise customers, resolving installation, operational and product issues for HPC and next-generation AI server technologies. The role requires 8+ years' experience in customer support and debugging, strong Linux and networking knowledge, virtualization (VMware, Docker, Kubernetes), and familiarity with GPUs, accelerators, and related software (Spark, Ceph, ML frameworks).