Netguru is a trusted partner in digital commerce. The company helps leading brands modernize B2B solutions, marketplaces, and retail ecosystems. Since 2008, it has empowered businesses with cutting-edge technology, AI-powered personalization, and world-class engineering and design teams. A certified B Corporation®, Netguru is trusted by major brands including IKEA, VW, OLX, Delivery Hero, Żabka, Wolt, Careem, and Vinted.
Salary:
- PLN 24.000-30.000 (B2B); or
- PLN 19.900-24.900 gross (Employment Contract).
Your tasks and responsibilities:
- Process audit with stakeholders from Sales, Finance, Delivery and People teams. Identifying inefficiencies, redundancies and opportunities for improvement.
- End-to-end mapping and optimization of key business processes, with particular focus onthe sales process and deciding which Salesforce functions will be taken over by other systemsas part of its replacement.
- Assessment of the existing systems landscape and defining which functionalities should be retained, replaced, consolidated or discontinued.
- Mapping data flows between HubSpot, Salesforce,Productive, PeopleForce, enova and NG OSinternally developed systems, including points of manual re-entry.
- Defining the source of truth for key data: client, deal, project, person, rate, working time, invoice.
- Gathering requirements for integrations, process improvements and new features, and their prioritization, agreed with tool owners and internal development teams.
- Oversight of system migrations and consolidation, including the migration from PeopleForce to an internally developed platform: requirements, completeness, validation, sign-off.
- Program plan and its management: schedule, dependencies, decisions.
- Design and delivery of change communication.
- Acting as a filter for new process and tool ideas, ensuring alignment with business priorities, operational efficiency and the overall systems architecture.
Requirements
- 5+ years in transformation, process excellence, PMO or operations at a company of 200–1,000 people.
- Fluent English and Polish.
- Experience leading cross-functional process optimization and business systems transformation initiatives.
- At least one system decommissioning, consolidation or replacement (CRM, PSA, ERP, HRIS), from audit to sign-off.
- Designing integrations at the requirements level: master data, sync direction and frequency, error handling.
- Writing requirements for an in-house development team and prioritizing the backlog with the product owner.
- Data migrations: field mapping, cleansing, validation, GDPR.
- Systems thinking and process modeling.
- Working with senior stakeholders, including the management board.
- Holding to decisions under pressure.
- Talking to developers as an equal, without coding.
- Program management: schedule, dependencies, decisions.
- Change communication.
- Clear and concise communication.
Nice-to-haves:
- HubSpot, Salesforce, Productive, enova.
- Integration tools (e.g. Make, Zapier, n8n).
- Experience in IT services or a software house.
- Experience with internal business platforms and custom-built operational systems.
- Using AI in operations.
Benefits
- Access to the WorkSmile platform offering benefits adapted to your preferences:
- Multisport card,
- Private health insurance package,
- Life insurance,
- And hundreds of other options to choose from 15 categories (shopping, leisure, travel, food, etc.).
- Discounts on Apple products.
- Various internal initiatives: webinars, knowledge sharing sessions, internal conferences.
Apply on company site
You will be redirected to the company website to complete your application.
