We're Karat, the world's largest interviewing company.
Karat is transforming organizations around the world. We provide a powerful system for technical leaders at companies like PayPal, Atlassian, and Citi who want to take control of how they hire top engineers, elevate their teams and contractors, and stay ahead. At the core of Karat’s system are live, expert-led interviews, analytics designed to give leaders maximum visibility, and the most robust interview performance dataset in the world.
Come join our Professional Services team
Our Professional Services team sits at the center of Karat's largest and most strategic client relationships, turning signed contracts into successful, expanding partnerships through onboarding, delivery, and the ongoing work of proving Karat's value at scale.
What you will do
- Serve as a trusted advisor to client stakeholders through VP and C-level, building relationships where clients bring you their hardest hiring and talent problems.
- Own the strategic narrative for your account, translating a multi-year transformation into a story that keeps executive stakeholders aligned and moving.
- Represent Karat with the rigor and polish clients expect from a leading consulting or technology partner.
- Define the engagement strategy and roadmap, then own execution end-to-end, from statement of work through go-live and steady state, including the change management work (communications, stakeholder alignment, training, resistance management, adoption measurement) that makes it stick.
- Catch account risk early and give the Client Partner and Karat executives consistent, honest visibility into usage, adoption, satisfaction, and where things stand.
- Own relationship mapping across your account(s), partnering with the Solutions Engineer and Project Manager, and set the standard for how the pod shows up to the client: one voice, one plan, no surprises.
- Loop in internal specialists (workforce transformation, content, product, data science) as needed, folding their input into one coherent client narrative.
- Surface expansion opportunities (new teams, interview types, geographies) to the Client Partner to enable pricing, contracting, and the commercial motion.
- Translate what you learn at the account into feedback and playbooks that raise the bar for how Karat delivers to its largest clients.
The experience you will bring
- 8+ years in a client-facing delivery, engagement management, or consulting role, including experience at a consulting firm (for example, McKinsey, Bain, BCG, Deloitte, or Accenture) or in enterprise professional services or customer success at a technology company
- A track record owning complex, high-stakes client relationships with Fortune 500 or comparable enterprise accounts, from kickoff through steady state and renewal
- Experience leading cross-functional pods through influence rather than formal authority, earning trust with technical and operational peers who don't report to you
- Comfort operating with executive stakeholders; you hold your own and earn trust with a client's VP or C-suite
- Strong commercial instincts; you spot and shape expansion opportunities in partnership with a commercial or account-management counterpart
- Structured problem-solving under ambiguity; you build the plan rather than wait for one
- Excellent written and verbal communication; you synthesize broad swaths of input, context, and data into a clear narrative for clients and executives
- Willingness to be on-site with clients regularly, up to approximately 30% of the time
Curious what's driving this role right now? Read Beyond the Job Description.
This position is only available to candidates residing in the following U.S. states: FL, IL, MA, MO, OR, TX, and WA. While our team operates 100% remotely, we are currently limiting hiring to these specific locations. Applications from other states will not be considered at this time.
Immigration sponsorship is not available.
Additional Information
By applying for a position, you consent to the processing of your personal data in accordance with Karat’s Employee and Contractor Privacy Notice found here.
Statement of Inclusivity
In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at Karat.
We value a diverse workforce: people of color, womxn, and LGBTQIA+ individuals are strongly encouraged to apply.
If you have a disability or special need that requires accommodation, please let us know at accommodation@karat.com.
You will be redirected to the company website to complete your application.
