Production Support Engineer – Connect & RAMP

Responsible for working with clients and project teams to implement and maintain Suvoda Interactive Response Technology (IRT) for randomization and drug supply management. Duties include system maintenance and support oversight, leading change controls, designing data integration specifications, creating data review plans and FAQs, developing training materials, troubleshooting escalated issues, producing support/maintenance reports, analyzing support trends, assisting product and services process improvements, and conducting user training at client sites. Requires at least 3 years of similar experience and a bachelor's degree.

Join an engineering team supporting the VA to build and maintain CI/CD pipelines, deployment automation, and infrastructure across Azure and AWS; own observability/monitoring (Datadog/Dynatrace); manage infrastructure as code with Terraform; write automation in Python/Bash/PowerShell; improve incident response and mentor junior engineers. Requires 5+ years experience and authorization to work in the United States.

Operate and maintain Tosca-based regression and progression test suites for Oracle ERP Cloud (Fusion) and Salesforce; run automated QA for quarterly Oracle patch upgrades; integrate and trigger automated suites within CI/CD pipelines (Jenkins, GitHub Actions, GitLab CI); maintain test infrastructure and environments (Docker/ephemeral containers); document test coverage, defects, and release readiness in Jira; collaborate with ERP functional/technical and DevOps teams. Requires ~3+ years QA automation experience and scripting ability (Python, Shell, or PowerShell).

Customer-facing Technical Support Specialist responsible for investigating and resolving technical issues for Higher Logic's software via multiple support channels. Duties include using product documentation, case history, browser developer tools, HAR files, logs, network activity, and AI-assisted systems (with validation) to diagnose problems, document cases, escalate when necessary, and meet performance expectations. Typically requires a minimum of two years of technical customer-service experience (preferably in SaaS).

15Five is hiring a Senior DevOps Engineer to run cloud infrastructure (AWS, EKS/Kubernetes), infrastructure-as-code (Terraform, Helm), configuration management (Ansible), CI/CD, PostgreSQL administration, observability (Datadog), on-call incident response, security operations, disaster recovery, and AI platform deployments and governance. This is a high-ownership, full-time US-remote role with shared on-call responsibilities and a reported annual base salary range of $115,000–$140,000 USD.

Build and operate CI/CD pipelines, GPU-enabled CI runners, and reproducible environments; integrate automated simulation and performance tests; improve build/test turnaround and infrastructure utilization; and diagnose failures across build tools, OSes, containers, GPU drivers, networking, and simulation runtimes. Requires a bachelor’s/master’s (or equivalent) and 5+ years in DevOps/infrastructure/build-and-release engineering; strong Python/Bash, Linux administration, containerization (Docker, Kubernetes), and infrastructure-as-code (Terraform/Ansible). Base salary range 130,000–180,000 CAD per year.

Parexel is hiring a Manager, Applications Support to oversee help desk operations and lead a team delivering technical support and customer service for browser-based and client applications. The role includes managing 24x7 shift operations, resolving complex technical issues, driving continuous improvement, using ticketing and knowledge management systems, and collaborating with cross-functional teams. Required: bachelor's/master's degree and 9+ years in help desk or technical support.

Join the centralised SRE team to operate and automate Tyk Cloud (multi-region Kubernetes). Responsibilities include delivering quarterly platform work, expanding across regions/clouds, automating operations in Go (including custom Kubernetes operators), running platform services and databases (MongoDB, Redis), improving observability with Prometheus/Grafana, maintaining runbooks/documentation, and supporting security audits (e.g., SOC 2). On-call rota: one week in three initially, 12-hour shifts (12 PM–12 AM UTC, Mon–Fri). Role is remote (work from anywhere) and the vacancy lists Portugal as location.

Provide high-quality technical support and case escalation handling for Ping Identity products on a shifted schedule including weekends. Responsibilities include troubleshooting across Linux/Unix/Windows servers, Java web stacks and cloud platforms (AWS/Azure/GCP), reproducing issues, phone and remote support, and collaborating with Engineering, SRE, Product Management and Customer Success. Minimum 5+ years' related experience.

Join Astronomer's Customer Reliability Engineering team to operate, monitor, and maintain cloud infrastructure and Kubernetes clusters for the managed Airflow service. The role is hybrid (office in Hyderabad, 3+ days/week), requires on-call participation, customer triage and troubleshooting, automation and observability work, and at least 3 years' relevant experience.