GoHiring

Senior Customer Success Manager (m/f/d)

Full-time

8 days ago

Remote

The role owns the end-to-end customer lifecycle — from discovery, contracting and onboarding to activation, expansion and renewals — for a recruiting SaaS platform. It is commercially driven and consultative, requiring experience in Customer Success or account management, strong data-driven decision-making (experience with tools like Power BI is a plus), stakeholder management, and comfort with product/API discussions. The position is remote with periodic company and team offsites.

Customer and Product Support Expert (f/m/d)

Full-time

133 days ago

Remote

Join GOhiring as a remote Customer and Product Support Expert: act as the primary customer contact, resolve complex issues via ticketing (Zendesk) and calls, manage orders and customer data, produce help center articles and reports, support campaign management, and work with Customer Success, Product and Finance to optimize processes. Full written and spoken fluency in German and English is required.