KCS (Knowledge Centered Service) Enablement Expert
MariaDB seeks a contract KCS Enablement Specialist to champion KCS v6 practices across support, engineering, and community teams. Responsibilities include designing and delivering onboarding and role-based training, optimizing knowledge workflows and tooling, monitoring knowledge-base quality, tracking KCS metrics, and collaborating with documentation, product, and community stakeholders. Requires 3+ years in technical support enablement, knowledge management, or support operations and experience with knowledge management platforms and open-source databases.