Technical Support Analyst
Provide high-touch technical support and troubleshooting for Bazaarvoice enterprise clients, handling inbound requests across phone, chat, and the support portal. Own resolutions for issues including User Access Management, Connections, Reporting, and Syndication; participate in Knowledge-Centered Service (KCS) practices; and use AI tools and automation to improve workflows. Role expects 12+ months of relevant support experience and strong written and verbal English communication. Salary range listed: $49,487 - $74,230 USD per year.