Sardine is hiring a Customer Support Engineer (remote, Brazil) to own the end-to-end technical support experience for its API-driven risk platform. The role requires troubleshooting and resolving complex technical issues, working closely with customers, third-party providers, and engineering teams, documenting solutions, and advocating for customer needs. Candidates should have 5+ years in technical/support/solutions engineering or software engineering and strong knowledge of web technologies, APIs, SQL, and cloud infrastructure.

Role to provide technical support for Mapbox's automotive partners in China, troubleshooting map and navigation issues, debugging Android (Kotlin/Java) code, monitoring GitHub issues, collaborating with engineering and documentation teams, and converting user feedback into product actions. Requires native-level Mandarin and English and experience with automotive OEMs or Tier 1 suppliers.

NVIDIA is hiring a Local Product Engineer based at the Bac Ninh, Vietnam factory to provide onsite tier-1 support for test validation, test infrastructure and station troubleshooting, introduce and train CM test teams, perform test debugging and failure analysis, and monitor NPI yields. Requires a B.S. in Electrical Engineering or equivalent, a minimum of 5 years' failure-analysis experience (DVM, TDR, oscilloscope), and proficiency in English.

Red Hat is hiring a Customer Site Reliability Engineer on the OpenShift Managed Cloud Services team to manage large-scale distributed systems, lead customer escalations and incident response, automate operations, and drive reliability improvements. The role is customer-facing, requires advanced experience with OpenShift/Kubernetes, Linux, public cloud platforms (AWS/Azure/GCP), enterprise monitoring (Prometheus preferred), configuration management (Ansible/Terraform) and software engineering (Go preferred). Responsibilities include on-call participation, documentation for a knowledge base (KCS), mentoring teammates, and collaborating across Technical Account Management, DevOps and infrastructure teams.

The Technical Account Manager (TAM) partners with new and existing enterprise clients to optimize deployed Ping Identity solutions, provide technical recommendations and best practices, assist with configuration and upgrades, conduct business reviews, deliver ad-hoc training and product demonstrations, and coordinate with Support, Engineering, and Product Management. Requires minimum 5 years of enterprise customer-facing experience and understanding of Java, web technologies, identity/access management, and CRM tools (SFDC).

Hightouch is hiring a Customer Success Engineer to work remotely across Europe. The role involves technical customer-facing work—answering user questions via Intercom/Slack/phone/email, reading API documentation, supporting integrations with common SaaS tools (CRMs, ESPs, ERPs), and collaborating cross-functionally with Solutions, Engineering, Marketing, and Operations. Requires 2+ years in a customer-facing role and strong English; fluency in French or German is requested.

Close is hiring a Software Engineer embedded in the Support function (USA only, remote) to design and ship internal AI drafting tools, autonomous reply systems, workflow automation, reporting dashboards, and customer self-service diagnostics. The role requires 3+ years of software engineering experience, fluency in languages such as Python, Rust, Go, or TypeScript/JavaScript, and experience with information retrieval/semantic search/RAG; the engineer will work closely with Support and report to the Director of Support.

Findem is hiring a Contract IT Support Engineer to support global IT operations during US business hours from India (remote/Bangalore). Responsibilities include L1/L2 support for macOS and Windows, device provisioning and MDM management, Google Workspace and Microsoft 365 administration, onboarding/offboarding, asset tracking, application support (Slack, Jira, Zoom, 1Password), and supporting security and compliance activities (SOC 2, ISO 27001 evidence collection). The role requires 5–8 years of IT/systems support experience and willingness to work the US shift.

Technical Account Manager role at Proofpoint requiring 4+ years of experience to deliver proactive technical leadership and support to strategic customers. Responsibilities include incident/crisis response, customer advocacy, system integration knowledge (network, security, systems administration, messaging), project and process management, and delivering executive presentations. Technical requirements include Linux, SMTP, MySQL and working knowledge of Windows, Active Directory, and Microsoft Exchange.

Veeva seeks a Senior Managed Services Consultant to provide remote post-go-live support for customers using Vault QMS, Quality Docs, and Training (LMS). Responsibilities include application configuration, supporting quality processes (SOPs, CAPAs, deviations, change control, audits), bulk data import/export, environment maintenance (production and sandbox), user/admin training, and customer reporting. Requires 8+ years' experience in software configuration/support in Life Sciences, Healthcare, or regulated industries. Role is customer-facing, remote, permanent, and includes occasional travel. Salary range provided: $70,000–$140,000 base per year.

Full-time, remote Senior Consultant role delivering post-implementation managed services and ongoing configuration, administration, reporting, and training for life sciences customers using Veeva Vault (QMS/Docs) and related quality/content management systems. Requires 8+ years in regulated industry software support/implementation and involves occasional travel for customer or internal events.

Provide post-go-live consulting and administrative support for customers using Veeva Vault (PromoMats & Medical). Responsibilities include configuration enhancements, bulk import/export/updates, recommendations and best practices, maintenance of production and sandbox environments, and creation of reports and dashboards. Role is remote and customer-facing with no regular travel; occasional travel for internal events possible. Requires 3+ years configuring/supporting/implementing content management software and strong communication and client-management skills.

Join Veeva Managed Services as a Safety Consultant to support Vault Safety customers after go-live. The role involves understanding customer business processes, configuring Vault Safety, liaising with stakeholders and product teams, building reports, and driving change management. Requires 5+ years in life sciences with a focus on drug safety/pharmacovigilance, experience with safety systems (e.g., Argus/Aris/Emperica/Commonwealth/RxLogix), strong SQL, and fluent English; travel ~25%.

Full-time Configuration Consultant (RTSM) based in Zagreb, Croatia. Configure RTSM/IRT projects according to study requirements, lead design review meetings, manage and configure data integrations, and troubleshoot complex system issues. Requires ~2+ years' experience (degree or equivalent) and customer-facing experience. Total compensation range listed: 36,000–55,000 EUR (annual, total compensation).

Stripe is hiring a Technical Solutions Engineer to help developer-users integrate and troubleshoot Stripe products. The role involves building and debugging integrations across multiple languages, producing documentation and examples, participating in engineering planning, and developing internal support tooling. Position is remote within US Mountain or Pacific time zones and requires at least 4 years of full-stack software development experience.

Fingerprint is hiring a Customer Success Engineer to serve as the technical point of contact for customers integrating Fingerprint's APIs. Responsibilities include API integration support, logs analysis, monitoring, automation scripting, creating sample code and documentation, conducting trainings/webinars, and collaborating with product and CS teams. Requires a Bachelor's in a technical field, 3–6 years customer-facing experience (API focus), strong JavaScript skills, and ability to work fully remotely; Fingerprint does not sponsor visas.

Canonical seeks an IoT Field Engineer based in Shenzhen to support customers in China and the broader Asia-Pacific region. The role requires experience with Ubuntu and Linux (including kernel, BSPs, bootloaders, packaging), embedded and IoT deployments, knowledge of x86/ARM SoCs, IoT security, cloud services, and technical presales work such as presentations and RFx responses. Travel up to ~30%.

NVIDIA Production Support role based at a factory in Bac Ninh, Vietnam. Responsibilities include monitoring and controlling test yield, providing onsite tier-1 support for tests and test infrastructure, introducing and training new tests, conducting test debugging and failure analysis. Requires B.S. in Electrical Engineering or equivalent, a minimum of 5 years handling manufacturing line issues or production floor support, experience with hardware diagnostics/board design, and proficient English. Desirable skills: ICT/JTAG, functional testing, Linux, Perl, Python, and reliability tests such as Burn In, ESS, HASS.

Remote Senior Technical Support Engineer role supporting enterprise customers of a cybersecurity SaaS. Responsibilities include troubleshooting complex frontend/backend issues, working with engineering/product/security teams, debugging and building small automation tools, and mentoring other support engineers. Requires 5+ years in software engineering or technical support, proficiency in Python, JavaScript, HTML, CSS, and experience with distributed systems and web security.

Provide first-line technical support for Salesforce customers: troubleshoot standard features and customizations, manage customer expectations, create and maintain knowledge documentation, and escalate to internal teams as needed. Requires a bachelor’s in computer science or equivalent, 3–5 years in technical support/technical account management, and knowledge of internet technologies (firewalls, web servers, proxies), RDBMS/SQL, OOP concepts, XML/SOAP, and front- and back-end web technologies (JavaScript, Java, .NET, etc.).