Canonical seeks a Linux/Desktop Support Engineer based in Singapore to investigate and resolve customer issues across the Desktop and Server stack for Ubuntu and related products. Responsibilities include owning support cases per SLA, troubleshooting (logs, stack traces, config), integrating Linux with authentication and network file systems, engaging customers via phone/ticketing/remote sessions, contributing knowledge-base articles, participating in a weekend rotation and traveling internationally up to twice a year.

Object First seeks a Technical Support Engineer to diagnose and resolve software and hardware issues for Veeam backup/storage customers. Responsibilities include troubleshooting, RCA and log analysis, validating documentation, building lab environments, and collaborating with cross-functional teams. Role requires proficiency in English and Italian and hands-on experience with Veeam ecosystem components (VMware, Hyper-V, public clouds), Ubuntu and Windows Server, and server hardware. Remote work options are available.

Ashby is hiring a Product Support Engineer for AMER (remote in the US or Canada). The role investigates complex customer issues involving integrations, APIs, logs, databases, migrations and workflows, produces validated escalations for Engineering, improves documentation and enablement, and helps shape regional support practices.

Role responsible for managing and supporting Domino servers (mail routing, agents, database creation/replication, monitoring) and SharePoint farm infrastructure (web front/app/SQL servers, site collections, troubleshooting). Requires a minimum of 2 years post-graduate hands-on experience with Lotus Domino, and at least 2 years each with Windows and Linux server setup, patching and troubleshooting. Preferable experience with VMware Horizon View and SharePoint server administration.

Encora seeks a DB2 DBA in Singapore to support application teams by reviewing and optimising SQL, assisting database design (tables, indexes, relationships), troubleshooting database issues, supporting migrations across DEV/TEST/UAT/PROD, monitoring and tuning performance (tablespaces, statistics, buffer pools), and providing DB2 best-practice guidance. Minimum ~5 years relevant experience preferred; familiarity with JCL, VSAM, database utilities, and backup/recovery is advantageous.

Hiring a Mainframe Backup Administrator (contract) in Singapore to manage and maintain mainframe backup and recovery: operate CA 1, execute ADRDSSU and FlashCopy backups, perform tape lifecycle and offsite handling, support DR planning and testing, follow ITIL processes, and provide 24x7 on-call support. Requires 5+ years hands-on mainframe backup experience.

NVIDIA seeks a Senior Network Reliability Engineer to remediate alerts, triage production-impacting network incidents, engage vendors, and support projects like device upgrades and capacity augmentations. Requires 5+ years in network operations, deep knowledge of TCP/IP and routing protocols (BGP, OSPF, MPLS, IS-IS), experience with VxLAN/EVPN, QoS, security protocols, familiarity with major CSPs (AWS/Azure/GCP/OCI), and hands-on automation and monitoring skills (Python/Shell, Netbox/Nautobot, Prometheus/Grafana). Role involves 24/7 global shift rotations.

The role sits in Fastly's CSOC providing threat detection, monitoring and response for customers (application-layer attacks, bot attacks, account takeover) and managing security content and reporting. It requires prior SOC experience, strong application security and systems administration skills, scripting ability, and fluency in English; Japanese speaking is required. The position is remote in Australia, works on a 24x7 shift rota (specified shift 0000-0800 UTC) and may require international travel.

Remote (based in Colombia) role to investigate and remediate non-compliant activity on Twilio's platform across voice, SMS and email. Responsibilities include analyzing call detail records and traffic data, identifying bad actors and trends, taking action to stop abuse, and providing customer support. Requires 1-2 years' experience in fraud/abuse/compliance, willingness to work non-traditional hours, and occasional travel.

Seeq seeks an engineer to design and implement agentic AI systems, workflow automations, internal tools, and analytics to scale Technical Support effectiveness. The role requires translating support operations and ticket data into production-grade systems and actionable intelligence, strong Python and API skills, experience with LLMs and prompt design, and at least 3 years of relevant professional experience. Remote-first (US); employer does not sponsor US F1 or H-1B visas.

Twilio is hiring a Global Security Operations Center (GSOC) Operator to maintain situational awareness of physical and travel-related risks, monitor access control and surveillance systems, perform incident intake and triage, coordinate dispatch and emergency response, and communicate with employees. Requires 3+ years of GSOC experience, familiarity with ACS/IDS/VMS, OSINT, mass notification tools, the ability to work variable shifts (including nights, weekends, holidays), and strong communication and problem-solving skills.

Ashby is hiring a Product Support Engineer in EMEA to serve as the technical escalation layer between frontline Support and Engineering. The role investigates complex issues (integrations, APIs, permissions, data, reporting, migrations, workflows) using tools such as Plain, GitHub, Datadog, and databases; provides well-validated escalations with reproduction steps and root-cause hypotheses; improves documentation, enablement, and processes; and establishes EMEA coverage and handoff practices.

Arize AI is hiring a DevOps Support Engineer to serve as first point of contact for on‑prem customer issues, monitor platform health, investigate and troubleshoot Kubernetes-based and cloud (AWS/GCP/Azure) deployments, work hands-on with self-hosted environments, and document runbooks. Requires 3+ years in DevOps/infrastructure/support, working knowledge of Kubernetes, familiarity with at least one major cloud provider, strong troubleshooting skills, and strong English communication.

Provide technical support for Sonatype products: debug and troubleshoot incidents, reproduce defects, create actionable issues for engineering, replicate customer deployment environments (Docker, AWS, Azure, Kubernetes), contribute to knowledge base and diagnostic tools, and respond to customers via cases, email, chat and phone. Requires strong Java reading skills, experience with REST APIs, Linux, SQL (PostgreSQL), networking (TLS/SSL), scripting (Python, Bash, TypeScript), and cloud/container platforms.

Deliver rapid, SLA-driven technical support and incident communications for Replit's highest-value customers. Diagnose and resolve complex platform issues, escalate and track bugs with Product/Engineering, contribute to tooling/automation/documentation, and mentor other support engineers. Requires 3+ years in technical/developer support or systems engineering and experience with JavaScript or Python and support tools like Zendesk, Linear, and Slack.

The Premium Support Engineer responds within strict SLAs to diagnose, reproduce, and resolve complex issues across the Replit platform, leads customer-facing communications during incidents, escalates and tracks high-impact issues with Product and Engineering, and contributes to tooling, automation, and documentation. Requires 3+ years in technical/developer support or systems engineering, strong debugging skills (JavaScript, Python or similar), experience with support tools (Zendesk, Linear, Slack), and excellent written and verbal communication.

Replit is hiring a Premium Support Engineer based in the London office to support high-value enterprise customers. Responsibilities include diagnosing and resolving complex platform issues, managing escalations and incident communications, adhering to SLAs, building internal tooling and automation, and mentoring other support engineers. Required: 4+ years in technical/developer support or systems engineering, hands-on debugging with JavaScript or Python, knowledge of APIs, databases, Git-based CI/CD, and familiarity with tools like Zendesk, Linear, and Slack.

Ashby is hiring Product Support Specialists in APAC to own end-to-end technical support for a complex SaaS product. The role involves troubleshooting integrations and configurations, reproducing ambiguous behavior, communicating with customers across audiences, handling tickets and escalations, and participating in projects to improve support workflows. The position follows a Tuesday–Saturday or Sunday–Thursday day-shift schedule with one weekend day in exchange for a weekday off.

Ashby is hiring Product Support Specialists across EMEA to work one weekend day in exchange for a weekday off (typical schedules: Tue–Sat or Sun–Thu). The role focuses on owning complex SaaS troubleshooting from report through resolution, handling integrations, reproducing and diagnosing issues, escalating when appropriate, and contributing to projects such as enablement and workflow automation. Onboarding includes product training and taking tickets in week one.

Provide day-to-day technical support for Ashby customers across SMB to enterprise, handling complex SaaS troubleshooting (integrations, configuration, reproducing ambiguous behavior), communicating with varied audiences, and working on projects such as technical enablement and workflow automation. Role is remote and focused on ticket-based customer support in North America.