The Principal Strategic Customer Success Account Manager partners with the company's most strategic customers to ensure value realization, retention (GRR), and expansion (NRR). The role leads executive engagement and cross-functional collaboration, leverages AI-generated insights and predictive signals to identify risks and opportunities, drives adoption and renewals, and uses tools such as Salesforce and Gainsight to document customer health and outcomes. Requires 10+ years of experience (including 8+ in Customer Success).

Owner of customer adoption and growth for Arize AI’s SMB and Mid‑Market accounts: build relationships with AI/ML practitioners and executives, run discovery and workshops, demo product capabilities, collaborate with Solutions/Application Engineering on implementations, and own expansion and renewal cycles. Requires 2+ years as a Customer Success Manager in SaaS. Estimated total base + variable pay range $140,000–$175,000 per year.

SweetRush is hiring a Client Solutions Specialist (remote, location: Costa Rica) to manage and qualify inbound business prospects, perform strategic research and profiling, maintain early-stage sales collateral and pricing guidance, and coordinate handoffs to Sales Executives. Requires 4+ years in sales operations/enablement, business development, or high-touch inbound lead management; English application required.

Arize AI seeks an AI Solutions Manager to partner with AI/ML teams to drive product adoption, run onboarding/workshops, conduct discovery and demos, manage account plans and renewals, and identify upsell opportunities. The role is remote-first but requires candidates to be based in the New York City metro area/EST timezone and asks for at least 3+ years of Customer Success Manager experience in SaaS. Estimated compensation is $140k–$175k/year plus equity and benefits.

Tide is hiring a CRM Manager to own early member lifecycle and activation marketing. The role involves building and optimising automated campaigns and journeys, running test-and-learn programmes, analysing campaign performance and creating reporting dashboards, and working cross-functionally to drive product adoption, cross-sell and upsell. Requires c.5 years CRM experience and hands-on use of marketing automation platforms and BI tools.

The Global Payments Performance Strategist leads data-driven merchant engagements to diagnose and improve card authorization rates, builds optimisation narratives and tools, deploys playbooks across customer portfolios, and partners with Sales and Customer Success. Minimum 5+ years in payments or payments consulting, with expertise in authorization-rate root-cause analysis (ISO message optimization, retry logic, issuer analysis) and experience with SQL, dashboards, fraud management, and card network rules.

Senior role on the Customer Experience team owning a portfolio of high-value Coinbase clients: resolve complex escalations cross-functionally, drive onboarding and product adoption, mentor junior agents, and surface customer feedback for process improvements. Requires 4+ years in customer success/account management in financial services/fintech/crypto, familiarity with derivatives, professional fluency in Tamil, and experience with CRM/support tools (e.g., Salesforce, Zendesk).

Provide proactive technical support and onboarding for CrowdStrike Premium Support customers, lead implementations for the first 90 days, act as customer advocate, drive escalations and cross-functional resolution, create knowledge base content, and identify renewal risk. Requires professional fluency in English and technical experience with Windows Server and enterprise web/security technologies; familiarity with AI technologies is stated.

Lead and manage a Customer Success organization for APAC industrial customers (O&G, Chemicals, Pharma, Power). Responsible for developing and executing customer success strategies, managing KPIs (GRR, NRR, expansions), leading CSMs and Analytics Engineers, recruiting and developing team members, handling escalations, and collaborating with sales, marketing and product. Requires minimum 10 years in enterprise software and 7–10 years people management experience. Candidate should be located in Malaysia or Singapore.

Deliver a memorable, empathetic customer experience across email, phone and order systems for Ollie customers. Track and monitor customer interactions and feedback, support CX initiatives and projects, help develop agents and drive improvements to the Canine Care experience. Role reports to the Customer Experience Manager; hiring remote candidates local to Salt Lake City or Nashville.

You will own the full customer cycle for small accounts (under 300 seats) across Google Workspace, JumpCloud, Google Cloud, and AWS: qualification, pricing, quoting, negotiation, closing, and renewal. Support end-to-end renewals across the wider customer base, prepare commercial paperwork, assist presales, and work directly with vendors (Google, AWS, JumpCloud). Requires 2+ years in account management/renewals or a similar commercial role, strong comfort with CRM and spreadsheets, and excellent English plus Czech or Slovak. Remote (Europe/UK), full-time.

Post-sales Customer Success Manager role (remote, UK) responsible for proactive, scaled engagement across a customer portfolio to accelerate onboarding and adoption, surface expansion signals, increase renewal confidence, and collaborate with Sales, Support, Product and Services. Requires technical credibility in modern development lifecycles (DevOps, CI/CD, artifact management, OSS governance/security) and habitual use of GenAI to improve execution.

Provide clinical expertise and account management for SmithRx clients, including claims data analysis, formulary and program education, clinical recommendations to reduce drug spend, and preparation/delivery of client presentations and QBRs. Role requires a current unrestricted pharmacist license (RPh/PharmD), 5+ years as a licensed pharmacist, and client-facing experience.

Ping Identity is hiring a Customer Success Executive (remote, USA) to own onboarding, adoption, success plans, and escalation management across an enterprise customer portfolio. The role requires technical expertise in IAM and cloud/on‑premise deployments, consulting/implementation experience, cross-functional collaboration with Product and Engineering, experience with SFDC/Gainsight or equivalent, and strong communication skills. Minimum 10 years of related experience. Salary range listed at $131,000–$150,000/year.

Senior Technical Account Manager role (remote) responsible for technical consultation, architecture design, proactive customer engagement, advocacy, and cross-functional collaboration to retain and expand key DigitalOcean accounts. Requires strong cloud infrastructure knowledge (Linux, distributed systems), scripting/programming (e.g., Python, Go), familiarity with Terraform/Ansible/Docker, and experience with major cloud platforms. Compensation range provided: $140,800 - $176,000 per year.

Senior Manager responsible for coaching and leading Customer Success Architects who partner with enterprise customers to enable adoption of GitHub products, embed DevSecOps practices, support renewals/expansions/escalations, report on adoption metrics, and represent the voice of the customer internally. Requires strong technical and business acumen and experience leading customer-facing teams; travel up to 25%.

EnergyHub is hiring a Senior Client Success Manager to manage implementation and operations of demand response programs across a portfolio of utility clients, own client relationships end-to-end, drive ARR and P&L results for the Central Region, lead cross-functional initiatives, and support product/contract negotiations. Requires 5+ years' experience (5–7+ noted), experience with utilities/renewables/grid services and demand-side management, and enterprise SaaS familiarity. Position is remote (United States); employer does not sponsor new applicants for employment authorization. Base salary range listed at $110,000–$130,000 USD per year.

Concierge Specialist IV on Coinbase's Customer Experience team serving as senior subject-matter expert and primary contact for high-value clients. Responsibilities include end-to-end ownership of complex escalations, cross-functional collaboration with Product/Engineering/Compliance, proactive onboarding and product adoption (including staking and Coinbase One), mentoring junior Concierge agents, and participating in on-call rotations. Requires 4+ years in customer success/account management in financial services/fintech/crypto, familiarity with derivatives, professional fluency in Mandarin and Cantonese, experience with CRM/support tools (e.g., Salesforce, Zendesk), and current or prior CMS 6A license. Annual base salary listed as 96,900 SGD.

Salesforce is hiring a Portuguese-speaking Agentforce + Data Cloud Success Architect to partner with strategic customers on technical architecture, solution design, performance optimization and CDP full-lifecycle implementations. The role requires fluency in Portuguese, deep experience with data modeling, integration architectures and data governance, and experience leading enterprise CDP implementations. The posting lists a typical base salary range of $123,100 - $186,300 annually.

Twilio seeks a Fast Track Onboarding Specialist to provide personalized onboarding and A2P compliance guidance, manage onboarding SLAs and credit utilization, engage directly with customers (calls, Slack, ServiceNow), report metrics, and liaise with operations and product teams. Role is remote in India and operates NAMER shift (evening/night IST). Requires 2+ years' experience with A2P products and direct client interaction.