Arize AI is hiring a DevOps Support Engineer to serve as first point of contact for on‑prem customer issues, monitor platform health, investigate and troubleshoot Kubernetes-based and cloud (AWS/GCP/Azure) deployments, work hands-on with self-hosted environments, and document runbooks. Requires 3+ years in DevOps/infrastructure/support, working knowledge of Kubernetes, familiarity with at least one major cloud provider, strong troubleshooting skills, and strong English communication.

Lead and develop a high-performing Customer Success Engineering team responsible for 24x7 support, escalations, and SLA-driven outcomes for strategic enterprise customers. The role requires deep technical knowledge in cloud, Kubernetes, databases, GPUs and AI/ML (MLOps), ownership of support operations and runbooks, and partnering with Product and Engineering to improve product and customer experience.

Provide technical support for Sonatype products: debug and troubleshoot incidents, reproduce defects, create actionable issues for engineering, replicate customer deployment environments (Docker, AWS, Azure, Kubernetes), contribute to knowledge base and diagnostic tools, and respond to customers via cases, email, chat and phone. Requires strong Java reading skills, experience with REST APIs, Linux, SQL (PostgreSQL), networking (TLS/SSL), scripting (Python, Bash, TypeScript), and cloud/container platforms.

Deliver fast, expert technical support to Replit's highest-value customers under strict SLAs. Responsibilities include debugging complex issues (JavaScript/Python), incident response and customer communications during outages, escalating and tracking fixes with Product and Engineering, contributing to tooling and automation, and mentoring other support engineers. Requires 3+ years in technical/developer support or systems engineering and familiarity with tools like Zendesk, Linear, and Slack.

Lead technical partner for enterprise customers using Databolt, responsible for incident response (P1/P2), post-live operations, zero-downtime upgrades, performance monitoring, and pre-live readiness including Kubernetes/EKS validation and secure delivery to air-gapped systems. Requires minimum 7 years' relevant experience and deep knowledge of AWS, security/networking (mTLS, JWT, OAuth, DLP), IaC (Terraform/CloudFormation), enterprise data platforms (Snowflake, Databricks), and programming experience (Java, Python, Go, PySpark).

Work with large customers to resolve architecture, performance, recovery, security, and scalability issues across MongoDB server, drivers, and management services (Atlas, Cloud Manager, Compass). Requires 4+ years' technical experience in systems engineering, Linux, storage, networking, coding/scripting, and supporting mission-critical database applications.

The Senior Technical Account Manager will lead onboarding, deployment, architecture design, integration (SSO, SAML, OAuth, LDAP), and optimization of Mattermost across cloud, hybrid, and on-premises environments. Requires 5+ years in TAM/solutions/DevOps roles, strong expertise in Linux, containers (Docker/Kubernetes), cloud infrastructure, scripting (Python/Go/Bash/Node.js), CI/CD tools, and cybersecurity. Fluent English and authorization to work in the United Kingdom are required.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

Mapbox seeks a Field Testing Specialist for a 12-month contract (potential extension) based near/in the San Francisco Bay Area. The role performs weekly in-vehicle testing, converts requests into test cases and prioritized plans, coordinates internal and third-party test execution, and reports testing metrics. Requires 3+ years of automotive testing coordination experience, hands-on hardware/software troubleshooting in vehicle environments, command-line/ADB proficiency, familiarity with CAN/ADAS/navigation/mapping tech, a valid driver's license and passport, and willingness to travel on short notice. Hourly compensation listed at $50–$60/hour.

Ashby is hiring Product Support Specialists for APAC to own complex SaaS troubleshooting from first report through resolution, communicate technical issues clearly to different audiences, and work on projects (e.g., enablement, workflow automation) that improve the support function. Roles require handling integrations, deep product workflows, B2B customer tickets, and working one weekend day in exchange for a weekday off.

Ashby is hiring Product Support Specialists across Europe to own complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, escalations, and customer communication. The role requires working one weekend day (Tue–Sat or Sun–Thu schedules), participating in team projects (e.g., workflow automation, enablement), and will include a structured onboarding and multi-stage interview process.

Join Ashby’s North America support team as a remote Product Support Specialist (US & Canada). The role requires owning complex B2B SaaS troubleshooting from report through resolution, handling integrations, reproducing ambiguous behavior, communicating with varied audiences, and contributing to projects (e.g., technical enablement, workflow automation). The schedule includes one weekend day in exchange for a weekday (Tuesday–Saturday or Sunday–Thursday).

Ashby is hiring a Product Support Specialist for Australia (APAC). The role involves day-to-day customer-facing technical support for a complex SaaS product, handling troubleshooting of integrations and configuration issues, reproducing ambiguous behavior, communicating with varied audiences, and working on projects like synthesizing engineering work and building workflow automation. Candidates should have B2B support experience across company sizes and strong technical problem-solving and communication skills.

Ashby is hiring a Support Engineering Manager to grow and lead a technically proficient Support Engineering team focused on resolving complex product issues, integrations, and workflows. The role involves mentoring engineers, establishing escalation and triage standards, building internal tools and processes, and partnering closely with Engineering and Product to improve product reliability and customer outcomes. Remote role covering US and Canada.

Seeking an experienced Tivoli Workload Scheduler (TWS) Administrator (SME-level) for a contract role in Singapore. Responsibilities include TWS administration and upgrades, troubleshooting and RCA, automation via scripting (Perl, Python, Shell), integration with Linux/AIX/Wintel and cloud/OpenShift, and participation in 24x7 rotational on-call support. Experience with DevOps tools (Git, Jenkins, Puppet, Docker, Kubernetes) and 3+ years TWS administration required.

Remote role based in Colombia. The Phone Numbers Operations Specialist 1 will act as a point of contact for ISVs and customers for phone number porting into Twilio, resolve basic-to-intermediate technical and operational issues, respond to carrier partner notifications, triage complex issues to appropriate teams, and work within SLAs. Occasional travel may be required. Minimum 1 year operations experience required.

Technical support role focused on Sonatype Java-based products. Responsibilities include troubleshooting incidents, reproducing defects, creating actionable issues for engineering, replicating customer deployments (Docker, Kubernetes, AWS/Azure/GCP), contributing to knowledge base and diagnostic tools, and handling customer inquiries via cases, email, chat, and phone. Requires 3+ years supporting complex enterprise software, ability to read Java code, experience with REST APIs, Linux, SQL/PostgreSQL, networking (HTTP, TLS/SSL), scripting (Python/Bash/TypeScript), application servers and container technologies.

Join GitHub's Git Systems Engineering team as a Staff Software Engineer to design, implement, and operate scalable, high-performance services that store and serve Git repositories. Responsibilities include architecture, implementation, prototyping, code review, mentoring, and on-call operations. Qualifications request several years of software engineering experience and proficiency in languages such as C, C++, C#, Java, JavaScript, Go, Ruby, Rust, or Python. Experience with cloud platforms (Azure, AWS), observability, and large-scale distributed systems is preferred.

Augury is hiring a Field Engineer to travel primarily across the United States (80–90%) to install, implement, and support industrial hardware and services. Responsibilities include deployments, site surveys, customer training, technical scoping, documenting activities in the CRM, managing inventory/asset tracking, and responding to escalations. Role requires residence within one hour of a major airport in Chicago, IL or Houston/Dallas, TX, a valid driver’s license and reliable vehicle, and 5–10 years of hands-on experience with industrial controls, electromechanical and/or wireless systems. Vibration Analysis Category I or II certification is a strong plus.

Apiphani is hiring a Senior SAP Basis Engineer to deliver and oversee technical support, maintenance, migrations, and enhancements for client SAP landscapes. The role requires 8+ years of SAP Basis experience (including SAP HANA and Sybase), experience in 24x7 service environments, familiarity with RHEL and automation tools (Ansible), cloud usage (AWS/Azure), and development scripting (Python/Java). Position is fully remote but work must be performed within the United States and requires US citizenship.