New Relic is hiring a Technical Support Engineer in Dublin to assist customers with installation, configuration, data exploration and advanced technical troubleshooting across their observability product suite. The role emphasizes strong customer service and cross-team collaboration and requires experience with Linux, cloud platforms (AWS, Azure, GCP), container technologies (Docker, Kubernetes, OpenShift), automation/configuration tools (Ansible, Chef, Puppet) and log/system analysis. Visa sponsorship is not available for this position.

Manager of Customer Support responsible for hiring, coaching, and developing Customer Support Analysts; overseeing daily support operations (Salesforce case queues, SLA adherence, response and resolution times, CSAT); acting as escalation point for complex technical/product issues; partnering with Product and Engineering; and driving process improvements and AI adoption. Requires 7+ years in customer/technical support and 2+ years managing support teams. Fixed schedule (Mon–Fri 10pm–7am Manila) in a hybrid Manila office.

Role to provide technical support for Mapbox's automotive partners in China, troubleshooting map and navigation issues, debugging Android (Kotlin/Java) code, monitoring GitHub issues, collaborating with engineering and documentation teams, and converting user feedback into product actions. Requires native-level Mandarin and English and experience with automotive OEMs or Tier 1 suppliers.

WebFX is hiring a remote Social Media Monitoring Specialist to monitor high volumes of client social profiles (Facebook, Twitter, Instagram, LinkedIn, YouTube, Pinterest, blogs, etc.), provide customer care via native dashboards and third-party tools, use SOPs and template responses, adopt brand voice, perform research to answer inquiries, and escalate when necessary. Role requires 40 hours/week with specified overlapping hours for different regions, at least 1 year of relevant experience, and fluent English. Compensation is negotiable and the position is permanent.

Businessolver seeks a remote full-time Senior Member Services Advocate to handle inbound phone inquiries and enrollment related to Health Spending Accounts, COBRA, Retiree, and Exchange programs. Must have at least 3 years' relevant experience, be available for shifts between 7am and 7pm CT, and will be paid $20.00–$23.00 per hour.

Lead a Member Services team (phone agents and processors) to maintain service levels, handle escalations, perform audits and quality reviews, produce reports, and drive workflow improvements. Requires 3+ years leadership experience in Employee Benefits Administration or related industry and a bachelor’s degree or equivalent. Salary range $46,000–$65,000/year. Remote - United States.

Join Headspace as a part-time Mental Health Coach delivering care via text chat and video to members in the United States (work must be performed in the U.S.). Coaches carry a flexible caseload (up to 29 hrs/week), document care, collaborate with a multidisciplinary clinical team, perform in-the-moment risk assessment using the C-SSRS, and may provide bilingual support (Spanish or French) if qualified. Minimum requirements include 2 years coaching experience (6 months supervised), relevant coach certification (NBC-HWC and/or ICF credentials), familiarity with coaching techniques (e.g., Motivational Interviewing, SMART goals), and proficiency with video/text platforms and Google Suite/Zoom.

Lead and develop a Product Support team in Tokyo to deliver technical support for Veeva applications across Japan and the broader Asia‑Pacific region. Responsibilities include hiring and onboarding, day‑to‑day operations, SLA and ticket management, escalation handling, cross‑functional collaboration with Product and Engineering, and local process and training initiatives. Requirements: 5+ years in application/technical product support, 3+ years managing technical support teams, experience with enterprise ticketing systems (e.g., Zendesk, Jira), fluent Japanese and proficient English.

Veeva is hiring a full-time Customer Success Associate for the RTSM (Randomization and Trial Supply Management) group to deliver effective customer service using knowledge of Veeva products and programs. The role is based in Zagreb, Croatia and is part of Veeva's Work Anywhere program.

Provide end-to-end support across a broad fintech product surface (payments, cards, travel, accounting integrations). Triage and investigate complex issues, manage escalations with Engineering/Risk/Product/Partnerships, use and help shape AI tools (e.g., Glass), improve processes and build automations, and communicate clearly with financially sophisticated customers. Role is full-time (40 hrs/week) with schedule bid and weekend/holiday coverage.

The role is an AI-first Customer Success position at a telehealth SaaS. Responsibilities include onboarding, building logic-based questionnaires and workflows, triaging software and order issues, driving adoption, upselling medications, analyzing engagement metrics, delivering demos, and documenting AI-native prompts and processes. Requires 5+ years in Customer Success/Client Services (SaaS), experience with e-commerce and telehealth, handling large/enterprise customers, and proficiency in English. The role may require weekend work.

The Technical Support Specialist will become a product expert to handle customer inquiries end-to-end across email, chat, and video, document interactions in the CRM, gather feedback for Product and Engineering, and work shifts aligned to Pacific or Mountain timezones. Requires 1–4 years technical support experience and strong written and verbal English communication.

The Technical Support Engineer will own customer issues—troubleshoot, identify root cause, resolve or escalate, and document bugs and processes. Requires 3+ years in customer/technical support or system administration, strong Windows knowledge, professional English fluency, experience with troubleshooting security applications (AV, VPN, firewall, proxy), and familiarity with Linux and Splunk. Experience with kernel-level security and AI technologies is a plus.

Provide ownership of customer issues including troubleshooting, root cause identification, resolution or escalation; document and report product bugs; create troubleshooting/knowledge-base content; collaborate with engineering and senior support. Requires 3+ years in customer/technical support or system administration and experience with Windows, networking, security applications, and troubleshooting. Familiarity using AI technologies to improve workflows is noted.

Long-term independent contractor based in Argentina. Provide technical support for BriteCore's Policy Administration System (PAS), build relationships with customers via phone/email/video, troubleshoot complex issues using debuggers, logs, MySQL, DataDog and Python, document reproducible JIRA defects and resolutions, test APIs, upgrade legacy data/reporting (Quicksite datasets), and collaborate with DevOps on monitoring and uptime.

Canonical seeks a remote Cloud Support Engineer to troubleshoot and resolve customer issues with Ubuntu and related open-source cloud technologies. The role involves direct customer engagement, collaborating with engineering teams, authoring knowledge-base content, participating in a weekend rotation, and occasional travel for in-person team meetings. Required skills include strong English communication, Linux/cloud familiarity (examples: KVM, OpenStack, Docker, Kubernetes), troubleshooting and basic programming fundamentals.

Globally remote associate-level role responsible for owning and resolving technical support cases (phone, email, web) for Ubuntu and related open-source products across cloud, desktop and IoT. Tasks include troubleshooting Linux systems (logs, stack traces, config), producing and maintaining knowledge base articles and technical notices, meeting SLAs, participating in a weekend rotation and travelling internationally up to twice a year for company events.