Provide technical guidance and support to end users of Veeva's content management software, build client relationships, maintain accurate records of correspondence, and recommend client service/product improvements. Requires 1+ year customer service experience and proficiency in English and Spanish.

Work-anywhere technical customer support role supporting Veeva applications. Responsibilities include advising end users on best practices, identifying and resolving client issues, building professional relationships, and maintaining accurate correspondence records. Requires 1+ year in technical customer support or related field, strong verbal/written communication, and competency in Word/Excel/PowerPoint. Bilingual Spanish is a nice-to-have. Base salary range $35,000–$65,000.

Lead and develop a Product Support team in Tokyo to deliver technical support for Veeva applications across Japan and the broader Asia‑Pacific region. Responsibilities include hiring and onboarding, day‑to‑day operations, SLA and ticket management, escalation handling, cross‑functional collaboration with Product and Engineering, and local process and training initiatives. Requirements: 5+ years in application/technical product support, 3+ years managing technical support teams, experience with enterprise ticketing systems (e.g., Zendesk, Jira), fluent Japanese and proficient English.

Veeva Systems seeks a Managed Services Consultant for the RTSM (Randomization and Trial Supply Management) group to support project lifecycle activities (start-up, maintenance, closeout), act as primary point of contact, manage and coordinate deliverables, troubleshoot delivery issues, and lead status/review meetings. Requires 1+ years in customer support, 1+ years in a regulated industry, and 1+ years RTSM/IRT experience. Total compensation listed: 36,000–55,000 EUR. Location: Zagreb, Croatia (Work Anywhere flexibility).

Full-time Customer Success Associate (RTSM) role responsible for responding to customer support requests by phone and email, processing inquiries and change requests, and collaborating with operations and business development teams. Requires a 2-year degree or equivalent, 1+ years customer service experience; total compensation listed as EUR 30,000–45,000 per year.

The Coordinator, Payroll Client Services handles customer-facing payroll inquiries (via email, chat, phone), follows defined workflows and SLAs, documents cases, and escalates complex issues to senior team members. The role focuses on building foundational payroll knowledge, improving documentation, meeting individual KPIs, and working asynchronously in a fully remote EMEA scope.

The role is an AI-first Customer Success position at a telehealth SaaS. Responsibilities include onboarding, building logic-based questionnaires and workflows, triaging software and order issues, driving adoption, upselling medications, analyzing engagement metrics, delivering demos, and documenting AI-native prompts and processes. Requires 5+ years in Customer Success/Client Services (SaaS), experience with e-commerce and telehealth, handling large/enterprise customers, and proficiency in English. The role may require weekend work.

The Technical Support Specialist will become a product expert to handle customer inquiries end-to-end across email, chat, and video, document interactions in the CRM, gather feedback for Product and Engineering, and work shifts aligned to Pacific or Mountain timezones. Requires 1–4 years technical support experience and strong written and verbal English communication.

Provide technical support to customers and partners (chat, email, phone, screen share); troubleshoot cloud and container issues for Ocean and Elastigroup integrated with Flexera One; create and maintain knowledge base articles; communicate with Product and Engineering; work hours to align with global customers. Requires 3+ years experience, strong communication, troubleshooting skills, and experience with at least one cloud provider (AWS, Azure, GCP); Kubernetes and cloud certifications preferred.

CrowdStrike is hiring a Remote Technical Support Engineer based in Brazil to own customer issues from initial troubleshooting through root cause analysis, resolution or escalation. Responsibilities include meeting customer response and quality expectations, documenting bugs with senior staff/engineering, and creating troubleshooting/process documentation. Required: 3+ years in customer/technical support or system administration, strong Windows knowledge (services & workstation), OS and network troubleshooting, good communication and relationship-management skills, and professional fluency in English. Experience with kernel-level security, hybrid environments, security apps (AV, VPN, firewall, proxy), Linux troubleshooting, and Splunk are noted as beneficial. The role mentions use of AI technologies to enhance workflows.

The role is a Technical Support Engineer supporting CrowdStrike customers: own customer issues from initial troubleshooting through resolution or escalation, document bugs for engineering, create troubleshooting/knowledge-base content, and meet customer service expectations. Requires 3+ years in customer/technical support or system administration and experience with Windows, security applications (AV, VPN, Firewall, proxy), network and OS troubleshooting; Splunk, Linux, Mac troubleshooting and prior exposure to kernel-level security or AI technologies are listed as desirable.

Long-term independent contractor based in Argentina. Provide technical support for BriteCore's Policy Administration System (PAS), build relationships with customers via phone/email/video, troubleshoot complex issues using debuggers, logs, MySQL, DataDog and Python, document reproducible JIRA defects and resolutions, test APIs, upgrade legacy data/reporting (Quicksite datasets), and collaborate with DevOps on monitoring and uptime.

Canonical seeks a globally remote Cloud Support Engineer to investigate and resolve complex customer issues across Ubuntu and Canonical products. Responsibilities include triaging cloud and OS problems (including kernel crashes), working via phone/ticketing/remote sessions, participating in weekend support rotation, contributing and maintaining knowledge base articles, and travelling twice yearly for company events. Required: professional English, technical degree or equivalent, strong hands-on Linux support experience (including several of KVM/OpenStack, containers, storage, networking), troubleshooting and programming fundamentals, and customer support experience.

Globally remote associate-level role responsible for owning and resolving technical support cases (phone, email, web) for Ubuntu and related open-source products across cloud, desktop and IoT. Tasks include troubleshooting Linux systems (logs, stack traces, config), producing and maintaining knowledge base articles and technical notices, meeting SLAs, participating in a weekend rotation and travelling internationally up to twice a year for company events.