Rippling seeks a Partner Success Manager to support Broker channel partners (remote, United States). Responsibilities include managing a book of business, increasing product adoption (Benefits, Payroll, Reporting/Analytics), providing white-glove support and escalations, training partners and internal teams, and partnering with product and engineering on feature development. Requires 3+ years in a SaaS customer- or partner-facing role (preferably HCM) and a strong benefits background.

Twilio is hiring a Technical Account Manager to act as the designated technical support contact for strategic customers, resolving complex API and cloud-related issues, collaborating with customers and Twilio product/engineering teams, and delivering proactive recommendations. Role is remote, based in Colombia, supporting customers during 9am–6pm Pacific Time; occasional travel may be required.

Twilio is hiring a Technical Account Manager to act as the designated technical contact for strategic customers, resolving complex technical issues (supporting Central hours 9am–6pm CT). Requires 4+ years relevant experience and strong skills with RESTful APIs, server-side languages (Java, Node.js, PHP, C#, Python), client-side JavaScript (React/Redux), networking (TCP/UDP, SSL/TLS), and Twilio helper libraries. Role may involve occasional travel.

Materials Informatics Consultant III at Citrine working directly with customers to support Citrine Platform deployments, provide hands-on training and technical enablement, develop and support AI assets, and handle data ingestion and troubleshooting. Role involves regular onsite travel (up to ~50%). Degree background in materials science, chemistry, physics, or related field is expected; experience in consulting/professional services or customer-facing SaaS roles is preferred.

The Customer Experience Engineer (Technical) is a remote, post-sales technical SME responsible for designing and delivering 1:many technical enablement (webinars, workshops), creating structured PoC frameworks and reusable demo assets, producing advanced technical content, and serving as an escalation point for non-support architectural questions. Requires 5+ years in solutions engineering/DevOps/platform roles and strong hands-on expertise with Docker, containers, secure software supply chain practices, CI/CD, and cloud-native architectures. Docker does not offer visa sponsorship for this role.

Join Docker as a Senior Implementation Engineer (EMEA) to lead customer onboarding and provisioning for Docker Hub and related products. Work cross-functionally with Customer Success, Sales, Operations and Support to streamline onboarding workflows, improve automations, maintain onboarding metrics, and document repeatable solutions. Requires 4+ years of customer-facing onboarding/implementation experience and strong familiarity with SaaS and cloud-based technologies. Locations listed include England, Portugal, Spain, Italy and Germany.

Remote UK-based Customer Success Manager role managing the full customer lifecycle for Enterprise and Mid‑Market accounts with responsibilities including onboarding, adoption, reporting, renewals, contract negotiation, and UK-specific compliance (copyright/licensing/NLA/ECLIPS). Requires 3+ years of customer-facing SaaS experience, familiarity with PR/media monitoring technology, and up to 10% travel.

The Implementation Advisor coordinates multiple simultaneous implementations as the primary project manager, provides training (web and on-site), communicates project expectations to internal and external teams, helps resolve technical issues, and gathers client requirements. Role includes scheduled U.S. Eastern Time hours and work on Australian, U.S., Canadian, and other projects.

Director-level individual contributor who serves as primary technology advisor for strategic client accounts. Responsibilities include building senior client relationships, defining account-level technology strategies and roadmaps, facilitating cross-functional collaboration, supporting commercial proposals and contract alignment, enabling delivery and escalation management, and mentoring related roles. Requires 10+ years in client-facing technology or consulting roles; experience in regulated or life-sciences environments and knowledge of SDLC, validation, and enterprise integrations preferred. Role is remote from multiple Indian cities.

Owner of the renewal lifecycle for assigned accounts: negotiate and finalise renewals with customer decision-makers, drive account retention and expansion, collaborate with sales and customer success, and analyze renewal data to improve processes. Requires 7+ years' experience in sales, renewals, or customer success. Position based in Sydney, Australia; visa sponsorship is not available.

Responsible for owning forecasts and capacity models across consumer support queues and markets, building multi-scenario staffing plans, partnering with vendors/BPOs, and aligning plans with Finance and Recruiting. Requires minimum 4 years WFM experience, strong Excel/Sheets and data skills, experience with WFM platforms, and responsible use of generative AI.

Primary point of contact for strategic mortgage customers: onboard and scale accounts, drive product adoption and renewals, collaborate with product on customer-driven improvements, monitor KPIs and customer health to reduce churn, and act as escalation for complex API issues. Requires 3+ years in customer-facing roles and mortgage industry experience.

Lead customer-facing relationships for 4-6 large global life sciences customers, provide strategic guidance on Veeva Quality applications (including Veeva Vault), triage escalations, collaborate with internal stakeholders, and optimize customer roadmaps. Requires 7+ years in Quality within the life sciences industry and up to 25% travel.

Salesforce is hiring a VP of Professional Services Sales for Healthcare & Life Sciences to lead and scale a services sales organization (RVPs, Account Partners) focused on enterprise-level, regulatory-compliant AI/CRM transformations. The role requires strategic sales leadership, C-level engagement, pipeline and forecast discipline, partnership with delivery and alliances, and driving bookings and customer satisfaction.

Remote is hiring a Senior Lifecycle Specialist, Workers Compensation to manage carrier and state agency relationships, ensure regulatory compliance, monitor premiums, support claims and policy documentation, and collaborate with client service and product teams. The role requires demonstrated experience in US PEO workers' compensation operations, strong communication and organizational skills, and practical use of AI tools to support workflows.

Lead a team of 4–6 Specialists supporting brokers, insureds, and carriers across ISC's insurance operations. Act as a player-coach: carry a personal ticket load, coach specialists using AI QA outputs, own real-time queue and WFM adherence, handle escalations, run team huddles, and partner on performance management, hiring, and training. Minimums: 4+ years in contact center/customer support/insurance operations, 3+ years P&C insurance experience, 1+ year in a lead or supervisory capacity. Role is remote within the United States (eligible candidates must live in GA, OH, PA, TN, or TX).

Senior Manager, Technical Account Management responsible for leading a team of Technical Account Managers who support Ping Identity's most strategic Enterprise customers. Role focuses on ensuring successful deployment and optimization of the Ping Identity portfolio (IAM, MFA, decentralized identity, fraud protection), managing account health and escalations, partnering with Sales, Product and Engineering, and scaling delivery practices to maximize customer retention and experience. Requires 10+ years relevant experience and significant people leadership.

Customer-facing Global Program Manager responsible for service delivery for a major Commercial product customer, partnering with customer leadership, IT, Product, Sales, and Customer Success to define deployment, governance, and transformation roadmaps. Requires 7+ years in large-scale program management in pharmaceutical commercial functions, ability to travel up to 50%, and based in Eastern or Central Time. Base pay listed at $100,000–$200,000 (USD, annual).

Manage service delivery, deployment and post-deployment application management for Veeva’s Commercial Cloud at major customers. Coordinate Customer Success, Product Management and Product Support, support implementation proposals and services contract negotiation, and define governance and transformation roadmaps. Based in Boston, MA (Work Anywhere model) and requires 7+ years in large-scale program management in the pharmaceutical commercial space; base pay listed at $100,000–$200,000.

Lead service delivery and customer success for Veeva’s Commercial product line at large pharma customers. Responsibilities include partnership with customer leadership and IT, defining deployment and governance roadmaps, post-deployment application management, coordinating Customer Success, Product Management, and Product Support, and supporting implementation proposals and services contract negotiation. Requires 7+ years in large-scale program management in Pharmaceutical Commercial, consulting experience with enterprise pharma clients, and ability to travel up to 50%. Base pay range listed: $100,000–$200,000 (USD).