Provide proactive technical support and customer advocacy for Premium Support customers: onboard customers, perform periodic health checks and product training, act as primary technical contact, lead escalations and cross-functional resolution, create knowledge-base content, identify renewal risk and expansion opportunities. Requires Bachelor's degree or equivalent; experience with Windows Server and enterprise web/security technologies is expected. Bonus: French fluency, CISSP/ITIL, Linux/macOS, Python and REST API experience. Role requires up to 25% travel. Base salary range: 115,000–160,000 CAD per year.

Bask Health seeks a Technical Support Specialist in Egypt to provide timely, accurate support to subscribers and internal teams. Responsibilities include answering 600–700 daily queries, fixing CS-tool queue errors, rerouting pharmacy orders, assisting account managers, reporting recurring issues to developers, and supporting engineers with lost or canceled orders and prescription errors.

Provide L2 support for Twilio's Programmable Messaging: troubleshoot message deliverability, debug customer code, and assist customers via phone, email, and chat. Collaborate with Product and Engineering, file reproducible bugs in JIRA, maintain internal knowledge, and occasionally travel for in-person meetings. Requires bilingual Japanese (Kanji proficiency) and English, a bachelor's degree or equivalent, and 2+ years in a client-facing technical role.

The Personalized Support Expert 2 provides 24x7x365 technical support for top-tier customers, troubleshooting REST APIs and cloud solutions, working with TAMs, filing reproducible bugs (JIRA), and using ticketing tools such as Zendesk. Requires 3+ years in a client-facing technical role, fluent English, experience with SLAs (<=3 hours), strong prioritization and time-management skills, and may require irregular shifts and occasional travel. Desired skills include Twilio product exposure, JIRA/Confluence/Airtable, network troubleshooting, Wireshark/PCAP and telecom (SIP/PBX) experience.

Tide is hiring an IT Workplace Operations Engineer to own endpoint and device management (Intune, Jamf, MDM/SSO), manage asset lifecycle and AV/conference technology, support onboarding/offboarding workflows, contribute to process automation and documentation, and act as a technical resource for the team. The role requires 3-5 years in IT operations or workplace support with experience in ITIL and ITSM platforms (Jira/ServiceNow).

Join Kinsta as a Support Engineer reporting to the Support Manager to deliver world-class technical support via live chat. Responsibilities include owning customer issues through resolution, troubleshooting hosting and WordPress-related problems, following escalation procedures, and providing clear written feedback. Role requires full fluency in English and shift coverage Saturday–Wednesday 10:00–18:00 UTC. Location listed as Budapest; role is remote-first.

Provide first-line (Tier 1) onsite technical support for end users in a primarily Apple macOS environment at Replit's SoHo NYC office. Responsibilities include troubleshooting MacBook hardware/software, Google Workspace and Slack support, conference room AV maintenance, onboarding/offboarding, endpoint management using MDM (Kandji preferred), and documenting incidents in an ITSM platform. Requires 1+ years of IT support experience and willingness to work onsite at least four days per week.

Support network conversions and migrations by verifying tool and system updates (monitoring, CMDB), ensuring configuration completeness and data accuracy, tracking and driving remediation of defects, performing QA on equipment documentation, and supporting change and project managers. Requires ~5 years hands-on network device/configuration experience and familiarity with IPAM, NAC, network monitoring, configuration management systems, ServiceNow and JIRA.

Work at the intersection of technical support, workflow automation, and applied AI to design and implement agentic AI systems, ticket triage, routing, knowledge retrieval, case summarization, and operational insights. Requires at least 3 years of relevant software, automation, or applied AI experience, strong Python and API skills, and experience building production internal tools; role is remote-first and lists a salary range of 125,000–170,000 USD per year.

NVIDIA is hiring a Technical Account Manager / hardware engineer to be the main technical contact for enterprise customers, resolving installation, operational and product issues for HPC and next-generation AI server technologies. The role requires 8+ years' experience in customer support and debugging, strong Linux and networking knowledge, virtualization (VMware, Docker, Kubernetes), and familiarity with GPUs, accelerators, and related software (Spark, Ceph, ML frameworks).

Join Extreme Networks as a Senior Systems Engineer in Japan to act as a technical advisor within the sales cycle: conduct product demonstrations, deliver technical presentations, run PoC engagements, respond to RFPs/RFIs, and design/validate networking, wireless, cloud and security architectures. Requires 5+ years' experience in sales engineering/solutions architecture/network consulting, strong hands-on networking skills, fluent Japanese and proficiency in English. OTE quoted at 16–19 million (annual).

Primary point of contact for internal IT support across a global company. Responsibilities include managing the helpdesk queue, end-to-end onboarding/offboarding (Jamf, Okta, app assignments, hardware), administering Jamf Pro, Okta, Google Workspace and Microsoft 365, maintaining asset and endpoint security records, improving automation workflows (Google Apps Script, Python, shell, or integration platforms), supporting enterprise Claude and MCP deployments, and maintaining compliance evidence in Vanta for ISO 27001 and SOC 2.

Pindrop is hiring a Senior Production Support Engineer to own resolution of complex production issues, lead Sev1 incident response, perform root cause analysis, and collaborate with Engineering, Product, and Customer Success. Requires 5+ years of relevant experience and familiarity with RESTful APIs, cloud platforms (AWS/GCP), Linux, relational databases, scripting, and incident management; compensation range listed at $90,000–$110,000 USD per year.

Provide technical support, diagnose and troubleshoot software and hardware issues, collaborate with cross-functional teams, document issues and perform root cause analyses for Veeam backup/storage solutions. Requires experience with Veeam products and ecosystem (VMware, Hyper-V, public clouds), administrative experience with Ubuntu Linux and Windows Server, and knowledge of server hardware. Role is based in France; remote work options are mentioned.

Responsible for fulfilling service requests (hardware/software installation, configuration, upgrades), identifying and resolving root causes of technical issues, implementing fixes to prevent recurrence, and delivering customer service to institutional financial services/payment customers. Requires A-Levels/Diploma/Degree and 1–3 years' relevant experience; role involves rotational shifts.

Encora is seeking a Service Build Engineer (L2) with 3–5 years' experience to support build, deployment, and environment setup across Windows and VMware environments. The role requires strong PowerShell and/or Python scripting skills and familiarity with databases such as Oracle and MySQL.

Hiring an L2 RPG/RPGLE AS400 Developer based in Kuala Lumpur to support and maintain core banking systems. Requires 3–6 years' experience in RPG/RPGLE (COBOL400 also preferred) with exposure to production/support environments; core banking experience is a plus.

Responsible for monitoring and managing technology obsolescence across the organization, validating/reconciling/remediating CMDB data, extracting and consolidating data from multiple sources, analyzing with Power BI to produce leadership reports, and working with application teams and stakeholders to close obsolescence gaps and ensure roadmap milestones are met. Requires hands-on CMDB and IT asset experience, Power BI proficiency, and strong communication and stakeholder collaboration skills.

Ashby is hiring a Product Support Engineer (EMEA) to diagnose and resolve technical issues related to integrations, APIs, and product functionality. The role includes troubleshooting, log and code analysis, creating documentation and enablement materials, and working closely with Engineering to escalate and resolve complex issues. Locations listed include multiple European countries.

Arize AI is hiring a DevOps Support Engineer to serve as first point of contact for on‑prem customer issues, monitor platform health, investigate and troubleshoot Kubernetes-based and cloud (AWS/GCP/Azure) deployments, work hands-on with self-hosted environments, and document runbooks. Requires 3+ years in DevOps/infrastructure/support, working knowledge of Kubernetes, familiarity with at least one major cloud provider, strong troubleshooting skills, and strong English communication.