Respond to technical support requests, troubleshoot and repair hardware and software, manage and configure networks and network devices (Cisco, Meraki, HP), maintain hardware/software inventory and licenses, analyse system logs, implement security protocols, manage device management systems (JAMF, Meraki, Intune), assist onboarding and user training, and collaborate with vendors. Requires 2+ years technical support experience and familiarity with cloud-hosted solutions and basic scripting.

Lead Level 2 Data Center NOC Engineer responsible for leading incident response (Incident Commander), mentoring L1 NOC staff, owning uptime of physical infrastructure (UPS, PDU, generators, CRAC/CRAH), and performing L2/L3 networking troubleshooting. Requires 7+ years in NOC/data center operations, hands-on experience with DCIM/BMS (Distech, Schneider, RadixIOT), observability and ITSM tooling (Grafana, Zenduty, ServiceNow, Jira, SolarWinds), and basic scripting (Python, Bash, PowerShell). U.S. base salary ranges provided ($119,548–$180,890 annual across listed tiers).

Parexel is hiring a Technical Consultant for Regulatory Publishing to provide technical support, troubleshooting, configuration, validation, and client-facing consulting for regulatory publishing and submission management systems (e.g., Veeva Vault RIM, Documentum, EXTEDO, Lorenz, Calyx). Requires 3+ years' relevant experience, advanced Microsoft Office and Adobe Acrobat skills, Windows proficiency, and fluent English.

Snyk is seeking a Technical Support Engineer to act as a technical escalation point for complex customer issues, drive resolutions with Engineering/R&D, mentor junior support staff, and support users via email, chat, and voice. Requires at least 1 year of customer-facing technical support experience and familiarity with languages such as Node/JavaScript/TypeScript or Go; experience with GitHub, Kubernetes, Docker, and cloud-native environments is a plus.

Twilio is hiring a Technical Support Engineer 2 to support customers using Twilio's Voice, Platform Application & Segment products. The role is remote (based in Colombia), involves rostered shift work (5-day week, may include weekends and holidays), occasional travel, and requires collaborating with customers and Twilio Product/Engineering teams to troubleshoot APIs, VoIP/SIP, QoS, network and application issues. Required: 2+ years technical support experience and hands-on experience with JavaScript, server- and client-side debugging, APIs/HTTP/REST, SQL, and networking fundamentals (TCP/UDP/SSL/TLS).

Senior Field Application Engineer responsible for end-to-end technical support and design-win enablement for optical module customers in Chengdu. Requires 10+ years in optical communications supporting semiconductor optical components, deep expertise in PAM4 DSP, high-speed lasers (VCSEL/EML/DFB), optics standards (IEEE, CMIS, OIF), optical test instruments (DCA, scope, BERT, Ethernet tester), DSP debugging/optimization, and frequent on-site customer travel.

Provide end-to-end technical support for large GitLab customers, troubleshoot complex issues using Linux tools (eg. strace), Zendesk and logs, collaborate with Product/Development/Infrastructure/Customer Success to drive fixes and improve support content, and contribute to team growth and hiring.

Provide end-to-end technical support for GitLab’s largest customers, troubleshooting complex incidents across applications and infrastructure using tools like strace and Zendesk. Collaborate with Product, Development, Infrastructure, Customer Success, and Sales to drive fixes and influence the product roadmap; produce reusable support content such as runbooks and knowledge articles. Role expects strong Linux administration, CI/CD and GitLab experience, scripting (Ruby/Bash), and familiarity with Kubernetes and serverless technologies.

Join GitLab's Support Engineering team to handle escalated customer cases across self-managed and SaaS GitLab, investigate Linux systems and Ruby on Rails codebases, participate in on-call rotations, collaborate with product and engineering teams, and create tools and documentation to improve support efficiency. Fluency in Korean is required.

Investigate cases of fraud and non-compliant traffic, analyze bad-actor behavior, identify trends and root causes, and recommend/implement preventative solutions. Role requires willingness to work non-traditional/shift schedules, customer-facing experience and empathetic communication. Basic knowledge of SQL, Looker/Tableau and APIs is desired. Occasional travel for team or project meetings may be required. Base salary range €23,680–€29,600/year.

As a Premium Support Engineer (remote — Japan), you will diagnose, reproduce, and resolve complex issues for high-value customers, lead incident communications, escalate and track high-impact bugs with Product and Engineering, and contribute to tooling, automation, and documentation. Role requires 4+ years in technical/developer support or systems engineering and professional fluency in English and Japanese. Position begins remote with plans to transition to a hybrid model when a local office is established.

Lytx is hiring field-based Field Service Technicians to perform hands-on telematics and A/V hardware installations on commercial vehicles, conduct pre-site assessments, perform basic electrical and connectivity diagnostics using a DMM and diagnostic tools, manage trial hardware inventory, and communicate with fleet managers. Requires 2–4 years of hands-on hardware installation experience (vehicle telematics preferred), basic 12/24V electrical skills, a valid driver’s license, and willingness to travel frequently. Expected hourly rate: $33.42–$42.55. Benefits and incentive plan eligible.

First regional Manager of Product Support for APAC at Ashby. Owns and shapes Support operations across APAC, leads and grows a technical B2B SaaS support team (initially ~5 specialists), monitors KPIs and SLAs, resolves escalated technical issues, improves support processes and documentation, and collaborates closely with Product, Engineering, and Customer Success teams.

Encora (Coforge position) seeks an L2/L3 Support Engineer / Production Management Specialist for hybrid work in Mexico City or Guadalajara. Responsibilities include resolving application issues, incident and change management, debugging and log analysis, automating alerts and failure responses, improving run books, and reporting on application health. Required: bachelor’s (or equivalent), 5+ years' software development/production support, strong data structures knowledge, UNIX troubleshooting, ETL/batch experience, Java 8+ plus C/C++ or Angular, one scripting language (Shell/Perl/JavaScript/Python), familiarity with Sybase/Oracle/DB2, experience in financial services and cluster/Big Data solutions on public cloud.

Responsible for technology and product consulting, technical sales support, high-level and in-depth technical presentations, RFI/RFP support, organizing and leading PoCs, and designing solutions to customer requirements. Requires fluent German and English, a strong pre-sales track record, hands-on lab experience and knowledge of L2/L3 switching, IPv4/IPv6, overlay networking, VPNs, Wi‑Fi, network security; familiarity with cloud-managed networking, virtualization, orchestration, SD‑WAN, automation and scripting is advantageous. OTE listed between 90,000–110,000 (OTE, 70/30 split). Flexible work model and domestic/international travel expected.

Systems Engineer role based in Northern Germany (Hamburg/Bremen/Hannover area). Duties include technical sales support, product consulting, high-level and in-depth technical presentations, RFI/RFP support, organizing and leading PoCs, and designing solutions to meet customer requirements. Requires strong pre-sales engineering experience, major account experience, hands-on lab skills, and fluency in German and English. OTE stated between 80-95K (currency not specified).

Virta Health seeks an experienced IT Engineer to lead Mac endpoint strategy (Jamf/macOS), implement Zero-Touch provisioning and Device Trust, administer Okta SSO and Workflows, roll out PAM, maintain DLP and Zero Trust controls, and drive automation/RPA initiatives. Role includes Tier 2 on-call support (~20% nights/weekends). Requires 3+ years in Systems Administrator/IT Engineer/senior escalation support roles. Compensation range listed: $96,000–$124,500/year.

Shift-based Intermediate Support Engineer role supporting both Self-managed and GitLab.com customers remotely. Responsibilities include diagnosing Linux systems, using tools like strace, writing scripts (Ruby/Bash), working with Git and CI/CD, triaging and writing bug reports, collaborating with Product/Engineering/Infrastructure teams, participating in on-call rotations (weekday and weekend daytime), updating documentation, and contributing code/merge requests to resolve customer issues.

Encora is hiring an Application Maintenance Engineer based in Singapore. Responsibilities include root-cause analysis of incidents (application, batch, connectivity), prioritizing defects and releases, supporting SIT and UAT, verifying/deploying programs, and maintaining production stability. Requires a degree in Computer Science (or related), at least 8 years' relevant experience, strong hands-on skills in Java (Spring Boot), APIs/microservices, databases (SQL/Hibernate), and experience with middleware and platforms such as IBM MQ, Kafka, OpenShift, JBOSS, Solaris/RedHat Linux. Knowledge of FIS OPF is mandatory; payment domain and SWIFT experience are a plus.

Provide global product support for Veeva Vault and integrations with Veeva CRM/Salesforce. Work with customers and internal teams (Consulting, Sales Engineering, Development, QA) to diagnose, replicate, and resolve production issues, deploy releases/config changes, and maintain documentation. Full-time in Columbus, Ohio, hours 11AM–8PM EST with rotational evening on-call responsibilities. Technical skills requested include SQL, HTML/XML/JSON, Java, cloud/SaaS, CRM and experience with troubleshooting, integrations, and mobile apps.