The Service Delivery Manager (remote, full-time) will manage IT support engineers, ensure SLT compliance, manage ticketing and escalations (on-call rotation occasionally), implement KPIs and process improvements, and act as primary contact for client escalations. Required: English, strong technical breadth (hardware, OS, networking, SaaS), experience with ticketing systems (ConnectWise preferred), and minimum ~3 years IT support experience with at least 2 years in leadership. Pay range listed: $95,000–$100,000 USD per year.

1Password is hiring a Senior Atlassian Administrator on the Enterprise Tools team to own Jira and Statuspage architecture, configuration, workflows, governance, automations, and integrations across engineering and business orgs. The role requires 6+ years of hands-on Jira administration in large-scale enterprise environments, deep Atlassian Cloud Enterprise expertise, scripting and REST API experience, and familiarity with ITSM and third-party Atlassian apps. This is a remote role for candidates based in the United States or Canada; USA-based salary range listed as $123,000–$172,000 USD annually (a Canada-based range is also provided in the posting).

Join MariaDB's Remote DBA team to manage SkySQL customers across cloud environments remotely. Responsibilities include database monitoring, performance and durability recommendations, automation of DBA tasks, backups and recoveries, health checks, on-call coverage (shift rota, e.g., Tue–Sat or Sun–Thu), and occasional international travel. Requires experience with MariaDB/MySQL, SQL, high-availability technologies, troubleshooting skills, and strong written and spoken English. MariaDB does not sponsor work visas or relocation.

The Customer Reliability Engineer - Infrastructure operates and improves the reliability of cloud infrastructure and Kubernetes clusters for Astronomer's managed Airflow service. Responsibilities include incident response, monitoring and observability, automation, participating in on-call rotation, working directly with customers to meet SLAs, and contributing feedback to product teams. Requires ~5 years' experience (including 3 years with Kubernetes), strong Linux and Python skills, and experience with at least one major cloud provider (AWS, GCP, or Azure).

Twilio is hiring a Technical Account Manager 3 to act as the designated technical contact for strategic customers. The role involves troubleshooting complex technical issues (Twilio Messaging/Voice, RESTful APIs, helper libraries), collaborating with customers' developers and Twilio Product and Engineering teams via Slack and JIRA, analyzing customer trends, and providing proactive guidance. Location is remote, based in Colombia; occasional travel may be required.

Role to design, develop, test and implement Life/Asia solutions on AS400/iSeries using COBOL. Responsibilities include coding, unit testing, batch processing (day-end/month-end), troubleshooting, production support, system enhancements, and compliance with SDLC/change/release management. Minimum 5 years hands-on Life/Asia and COBOL/AS400 experience; strong knowledge of JCL, job scheduling, version control, code reviews, application security and performance optimization.

Role covers Incident & Problem Management using ITIL practices (including SLAs, escalation, root-cause analysis, and ServiceNow), deployment and release coordination, product backlog and requirements management across SIT/UAT/ORT, stakeholder and vendor collaboration, and preparation of financial and budget reports for deployment and remediation activities.

Provide technical support and troubleshooting for Tenable products (including Nessus) in complex customer environments. Responsibilities include analyzing vulnerability scan results, recreating issues in lab environments, collaborating with Sales/R&D/Product teams, publishing knowledge articles, and using remote troubleshooting techniques. Requires 2+ years professional experience in networking (TCP/IP), Linux/Unix, macOS, Windows administration, patch deployment and system configuration; familiarity with SIEM/log analysis, virtualization, databases/SQL, and interest/experience with AI/LLMs. Position is remote but requires candidates to be based on the US West Coast; occasional weekend/holiday work may be required.

Responsible for end-to-end Managed File Transfer (MFT) solutions: developing and managing file transfer flows with Flow Manager and Transfer CFT, building JSON automation for Secure Transport administration, managing SSL/TLS/encryption/certificates/authentication, performing upgrades/patches/migrations, troubleshooting transfer/connectivity/performance issues, and supporting BAU operations, monitoring and platform onboarding/integration with infrastructure and application teams.

Remote Sr. IT Systems Engineer (EMEA) owning Okta as the identity layer (SSO, provisioning, Okta Workflows/AI Steps), building automations and API integrations (including Zapier), optimizing SaaS license utilization, improving Mac employee experience, and providing EMEA IT support/on-call via PagerDuty. Requires 3+ years hands-on IT systems experience and strong written communication.

Coforge is hiring an L2 Application Support Engineer (in-person, São Paulo) to analyze and resolve application issues, perform debugging and log analysis, manage incidents, improve application stability, automate detection and remediation (including use of machine learning), and develop run books and reports. Required skills include ETL/batch knowledge, Unix troubleshooting, one structured/object-oriented language (e.g. Java, C) and one scripting language (e.g. Shell, Python); RDBMS experience (Sybase/Oracle/DB2) is also listed.

Responsible for platform administration (user provisioning, permissions, integrations), first-line technical support, maintaining a custom enablement web app (HTML/JS/Next.js/React/Tailwind), building dashboards and data workflows, and creating automations using Google Sheets, Apps Script, and AI tooling. Minimum 3+ years in systems administration or related technical operations.

Join Fastly's Customer Security Operations Center to monitor and analyze customer activity, triage application-layer attacks (e.g., account takeover, bot attacks), manage WAF content, and provide escalated security support. Role requires SOC experience, application security knowledge, scripting and system administration skills, Japanese and English communication, and shift availability; travel to the US and internationally may be required.

Join Fastly's Customer Security Operations Center to monitor and analyze customer activity, detect account-takeover and bot attacks, administer WAFs, handle escalations, create security content and reports, and contribute to product and process improvements. Role requires SOC experience, strong application security knowledge, scripting and system administration skills, fluent English, and Japanese-speaking capability. Position is remote based in Tokyo with shift work and international travel as required.

Thorn is hiring a remote (US-based) Support Engineer to guide customers through onboarding, troubleshoot technical issues, operate as a technical advocate, maintain documentation, and participate in on-call rotations. The role works cross-functionally with Product, Engineering, Data Science, UX, Account Managers, and Sales. Compensation is estimated at $63,000 - $101,200/year.

Role responsible for managing a portfolio of customers in a scaled engagement model, proactively driving outcomes (onboarding, adoption, renewal confidence, and expansion) for Sonatype’s DevOps and software supply chain security solutions. Requires technical credibility in DevOps/CI/CD/artifact management and reflexive use of GenAI to improve planning and communication. Position is post-sale and remote (UK).

Contract position (through end of 2026) for a Senior Production Support Engineer supporting Pindrop’s platform on a 3 PM–12 AM EET shift. Responsibilities include leading Sev1 incident response, root cause analysis, collaborating with Engineering/Product/Customer Success, maintaining runbooks and documentation, participating in on-call rotation, and improving monitoring and automation. Requires 7+ years of relevant experience, advanced English, VoIP and TCP/IP familiarity, cloud experience (AWS/GCP), Linux, databases, scripting, and customer-facing support experience.

Percona is hiring a remote MongoDB Database Support Engineer for the Americas to provide professional technical support for MongoDB, resolve complex customer issues, assist other support engineers, and contribute support content. Requires strong MongoDB and RDBMS knowledge, Linux administration, experience with containers and cloud providers (AWS/GCP/Azure/DigitalOcean), troubleshooting skills, English customer-facing experience, and occasional travel. Preferred: Percona Backup for MongoDB, MongoDB Atlas, monitoring tools, configuration management, Python/Go, and 2+ years MySQL experience.

Support Automation Engineer responsible for translating post-sales support workflows into scalable automations and AI workflows (Zendesk automations, LLM integrations, Workato/Zapier). Own full lifecycle of automations, ensure reliable data flow between Zendesk, Salesforce, ClickUp and other tools, build reporting and data pipelines, and iterate on AI capabilities (agents, RAG, fine-tuning) while collaborating with Support, Success, and GTM Systems teams. Requires 3+ years of systems/admin or CX platform experience and hands-on Zendesk expertise.

Twilio is hiring a remote Technical Support Expert 2 for Onboarding and Compliance Support (based in Colombia). The role involves handling high-impact support tickets, guiding customers on compliance and account issues, preventing fraud, using tools such as Splunk/DataDog/SQL, and providing live and ticket-based support in English and Spanish.