Customer Experience Associate responsible for troubleshooting and resolving customer issues across a broad product surface (payments, card programs, bank linking, accounting syncs). Role works evenings (6:00 PM–2:30 AM EST) on a 40-hour/week schedule with schedule-bid shifts, uses Zendesk/Slack and proprietary AI tools, and includes relocation expense coverage to NYC or SF. Pay range: $60,000–$70,000 depending on location.

Businessolver seeks a Senior Member Services Advocate to provide phone-based support for Health Spending Account, COBRA, Retiree, and Exchange inquiries, process enrollments, ensure compliance, and document calls. Position is full-time remote (United States) with a fixed Monday–Friday schedule and requires at least 3 years' related experience. Pay stated at $25.00 per hour.

Remote Member Services Team Lead responsible for supervising Member Advocates and Processors, handling escalated inquiries, supporting inbound/outbound calls during peaks, producing reports, conducting audits, improving workflows, and ensuring regulatory and internal policy compliance. Requires 3+ years leadership experience in Employee Benefits Administration or related industry; salary range $46,000–$65,000/year.

Businessolver is hiring a Client Services Lead to act as primary liaison between clients and production teams for their benefits administration SaaS. Responsibilities include client training, maintaining documentation (SOPs), coordinating annual enrollment, supporting sales meetings, driving service delivery improvements, and staying current on product releases. Requires 5+ years working directly with clients in employee benefits/benefit administration and strong project management and relationship-building skills. This is a 100% remote (US) role with up to 10% travel and a listed pay range of $70,000–$100,000 per year.

The AVP of Client Services leads Client Service Leaders to ensure consistent execution of client experience strategy, oversees service execution including annual enrollment and escalation management, and uses data and performance metrics to drive continuous improvement. The role includes coaching and developing leaders, capacity and resource planning, partnering cross-functionally, and serving as a security contact for the business unit.

Join Headspace as a part-time Mental Health Coach delivering care via text chat and video to members in the United States (work must be performed in the U.S.). Coaches carry a flexible caseload (up to 29 hrs/week), document care, collaborate with a multidisciplinary clinical team, perform in-the-moment risk assessment using the C-SSRS, and may provide bilingual support (Spanish or French) if qualified. Minimum requirements include 2 years coaching experience (6 months supervised), relevant coach certification (NBC-HWC and/or ICF credentials), familiarity with coaching techniques (e.g., Motivational Interviewing, SMART goals), and proficiency with video/text platforms and Google Suite/Zoom.

Work directly with Replit customers to resolve technical product issues and bugs via support tickets, meet daily ticket volume and resolution targets, triage and report bugs to engineering, support customer communications during outages, and contribute to and maintain the Support team's knowledge base. Role follows a Saturday–Wednesday schedule with in-office requirements on Mondays and Wednesdays in Foster City, CA.

Join GOhiring as a remote Customer and Product Support Expert: act as the primary customer contact, resolve complex issues via ticketing (Zendesk) and calls, manage orders and customer data, produce help center articles and reports, support campaign management, and work with Customer Success, Product and Finance to optimize processes. Full written and spoken fluency in German and English is required.

Join Veeva as a Product Support Engineer based in Hungary (Budapest) to provide global 2nd/3rd-line support for the Veeva product suite. Responsibilities include troubleshooting production issues, replicating and diagnosing defects, coordinating with Development/QA/Professional Services, maintaining documentation, and supporting releases and configuration changes. Requires 2+ years of support experience, familiarity with tools such as FTP, Postman and AWS tools, and fluent English. Optional on-call weekend coverage may be required.

Ramp seeks a University Grad / Customer Experience Associate to handle live calls, email, and chat support across payments, bank linking, accounting integrations, and card programs. The role requires end-to-end ticket ownership, cross-functional escalation to Engineering, Risk, Product, and Partnerships, active use and feedback on AI tools (including Ramp's Glass), and continuous improvement of processes and documentation. Position is shift-based (40 hours/week with varying hours and weekend coverage) and locations include New York (HQ), San Francisco, and Remote (US).

The Customer Experience Associate supports Ramp customers across payments, bank linking, accounting syncs, and card programs using phone, email, and chat. The role requires troubleshooting complex systems, routing and following up on cross-team escalations, using and shaping AI-powered CX tools, and improving processes, SOPs, and automations.

Join Bask Health as a Customer Success Advocate to own the full customer lifecycle for telehealth customers across multiple countries. Responsibilities include building logic-based questionnaires/workflows, onboarding and upselling medications, triaging software and order issues, using LLMs and AI-first workflows, analyzing engagement metrics, delivering demos, and documenting effective prompts and processes. Requires 5+ years in Customer Success or similar at a SaaS organization and proficiency in English.

Rippling is hiring a remote Technical Support Specialist to provide technical and customer support for its HR/IT/Finance platform to customers in Pacific and Mountain US timezones. Responsibilities include owning customer issues end-to-end via email, chat, and video; troubleshooting product issues; documenting interactions in the CRM; and providing feedback to Product and Engineering. Bachelor’s degree in a quantitative/technical field or relevant experience preferred. Pay range listed: $20–$23 USD/hour (tiered).

Long-term independent contractor based in Argentina. Provide technical support for BriteCore's Policy Administration System (PAS), build relationships with customers via phone/email/video, troubleshoot complex issues using debuggers, logs, MySQL, DataDog and Python, document reproducible JIRA defects and resolutions, test APIs, upgrade legacy data/reporting (Quicksite datasets), and collaborate with DevOps on monitoring and uptime.

Canonical seeks a remote Cloud Support Engineer to troubleshoot and resolve customer issues with Ubuntu and related open-source cloud technologies. The role involves direct customer engagement, collaborating with engineering teams, authoring knowledge-base content, participating in a weekend rotation, and occasional travel for in-person team meetings. Required skills include strong English communication, Linux/cloud familiarity (examples: KVM, OpenStack, Docker, Kubernetes), troubleshooting and basic programming fundamentals.

Globally remote associate-level role responsible for owning and resolving technical support cases (phone, email, web) for Ubuntu and related open-source products across cloud, desktop and IoT. Tasks include troubleshooting Linux systems (logs, stack traces, config), producing and maintaining knowledge base articles and technical notices, meeting SLAs, participating in a weekend rotation and travelling internationally up to twice a year for company events.