Provide end-to-end support to Rippling customers across HR, IT, and Finance product areas using phone, chat, email, and video. De-escalate and resolve issues, become a product expert, identify improvements for Product and Engineering, and work Monday–Friday on US Eastern Time. Requires proficiency in English and French and 3+ years in a customer/client-facing role.

Provide technical and product support for Granicus customers: manage inbound queues and customer tickets to meet SLAs, troubleshoot and investigate software issues, assist with case escalations, contribute to on-call support, and maintain expert knowledge of multiple Granicus products while collaborating across teams.

The Contact Center Supervisor leads a virtual contact center team, organizing day-to-day operations to achieve KPIs, providing hands-on coaching and performance management, recruiting and training associates, handling escalations, and producing team reports/analytics. Position reports to a Contact Center Manager, requires being legally permitted to work in the United States, and lists a pay range of $60,500–$96,500 for specified states.

Serve as a subject matter expert for Coinbase products on the Premium Support team, owning end-to-end resolution of high-value customer inquiries, investigating root causes using data and feedback, and partnering with international teams to improve operations. Requires 2+ years supporting premium customers, proficiency in English, foundational crypto and blockchain knowledge, and willingness to work rotating shifts and weekends.

Ashby is hiring Product Support Specialists for APAC to own complex SaaS troubleshooting from first report through resolution, communicate technical issues clearly to different audiences, and work on projects (e.g., enablement, workflow automation) that improve the support function. Roles require handling integrations, deep product workflows, B2B customer tickets, and working one weekend day in exchange for a weekday off.

Build and own Ashby’s Workforce Management function: forecasting, capacity modeling, global schedule design, SLA-focused coverage planning, dashboards and insights, and cross-functional partnership with Support leadership and operations. Role emphasizes analytical modeling, scenario planning, and people-centered workforce decisions.

Ashby is hiring Product Support Specialists across Europe to own complex SaaS troubleshooting from first report through resolution, including isolating configuration issues, reproducing ambiguous behavior, escalations, and customer communication. The role requires working one weekend day (Tue–Sat or Sun–Thu schedules), participating in team projects (e.g., workflow automation, enablement), and will include a structured onboarding and multi-stage interview process.

Join Ashby’s North America support team as a remote Product Support Specialist (US & Canada). The role requires owning complex B2B SaaS troubleshooting from report through resolution, handling integrations, reproducing ambiguous behavior, communicating with varied audiences, and contributing to projects (e.g., technical enablement, workflow automation). The schedule includes one weekend day in exchange for a weekday (Tuesday–Saturday or Sunday–Thursday).

Ashby is hiring a Product Support Specialist for Australia (APAC). The role involves day-to-day customer-facing technical support for a complex SaaS product, handling troubleshooting of integrations and configuration issues, reproducing ambiguous behavior, communicating with varied audiences, and working on projects like synthesizing engineering work and building workflow automation. Candidates should have B2B support experience across company sizes and strong technical problem-solving and communication skills.

Remote role based in Colombia. The Phone Numbers Operations Specialist 1 will act as a point of contact for ISVs and customers for phone number porting into Twilio, resolve basic-to-intermediate technical and operational issues, respond to carrier partner notifications, triage complex issues to appropriate teams, and work within SLAs. Occasional travel may be required. Minimum 1 year operations experience required.

Prezi is hiring a Client Relations Specialist (1-year fixed-term) remote in Latvia. This entry-level role handles email, chat and ticket inquiries during an evening CET shift, maintains and creates knowledge-base/help-center content, documents user feedback, and helps identify sales leads. Strong written English, client-facing experience, and comfort working evening hours are required.

Lead and develop a Manila-based Customer Support team responsible for case management, SLA adherence, and technical/product escalations. Requires 7+ years in customer/technical support and 2+ years managing support teams; experience with Salesforce, Slack, SaaS platforms, and AI support tools is referenced. Role follows a fixed Monday–Friday 10pm–7am Manila schedule in a hybrid Manila office model.

Sardine is hiring a Customer Support Engineer based in Brazil (candidates must reside in listed Brazilian cities). The role owns technical support for an API-driven fraud and risk platform, troubleshooting issues, collaborating with engineering and third parties, maintaining documentation and knowledge bases. Required: 5+ years in technical/support/solutions/software engineering, proficiency with SQL, REST APIs, Postman, web technologies and cloud infrastructure. Compensation range: BRL 240,000–350,000/year.

Role to provide technical support for Mapbox's automotive partners in China, troubleshooting map and navigation issues, debugging Android (Kotlin/Java) code, monitoring GitHub issues, collaborating with engineering and documentation teams, and converting user feedback into product actions. Requires native-level Mandarin and English and experience with automotive OEMs or Tier 1 suppliers.

Full-time remote Social Media Monitoring Specialist responsible for monitoring activity on client social profiles (Facebook, Twitter, Instagram, LinkedIn, YouTube, Blogs, Pinterest, etc.), providing customer care using native dashboards and third-party tools, using SOPs and template responses, performing research to answer messages, escalating as needed, and collaborating with account managers. Requires 40 hours/week availability overlapping specified regional hours, at least 1 year of phone or online customer service experience, and fluency in English. Permanent position with company-provided bootcamp training and ongoing development.

Provide technical support and troubleshooting for Tenable products, analyze vulnerability scan results and logs, recreate issues in lab environments, and collaborate with R&D and Product Management. Position requires fluency in English and Spanish, at least 2 years' relevant experience (networking, Linux/Windows administration), and the ability to work hours supporting US Eastern/LATAM time zones.

The Customer Service Representative supports underwriters, agents, customers, and internal teams for commercial and personal lines within a wholesale Property & Casualty environment. Responsibilities include responding to inquiries via phone and email, quoting and clerical tasks, processing correspondence, maintaining knowledge of carrier guidelines and agency systems, and documenting activity. Minimum 1 year insurance experience and ability to obtain a P&C license within 90 days are required.

Join Headspace as a part-time Mental Health Coach delivering care via text chat and video to members in the United States (work must be performed in the U.S.). Coaches carry a flexible caseload (up to 29 hrs/week), document care, collaborate with a multidisciplinary clinical team, perform in-the-moment risk assessment using the C-SSRS, and may provide bilingual support (Spanish or French) if qualified. Minimum requirements include 2 years coaching experience (6 months supervised), relevant coach certification (NBC-HWC and/or ICF credentials), familiarity with coaching techniques (e.g., Motivational Interviewing, SMART goals), and proficiency with video/text platforms and Google Suite/Zoom.

Tenable is seeking a Technical Support Manager to lead a multi-shift Support Engineering team in the Pacific Time Zone. The role requires 3+ years managing teams of 10+ technical support engineers, experience with KCS, applying AI/LLMs and automation to improve workflows, strong security operations knowledge, and responsibility for KPIs, capacity planning, escalations, and cross-functional collaboration with R&D and Product Management. Applicants must be authorized to work in the U.S.; visa sponsorship is not available.

Manage speaker data in VDE's events management platform; draft, redline, execute, and amend speaker contracts; ensure compliance with company policies and regulations (e.g., OIG, PhRMA Code); provide daily status updates to customer teams and speakers; generate and analyze daily speaker reports; and use tools such as Excel, Smart Sheets, and SignNow to support high-volume operational work.