Join Veeva's Falcon MLR team to own review quality across the US market, operationalize reviewer feedback, lead regulatory monitoring, investigate agent decisions, and build AI workflows. The role requires hands-on MLR/PRC review experience, knowledge of US FDA/OPDP and the PhRMA Code, Vault PromoMats experience, and residence in the US.

The Director, Cloud Billing Operations will lead the global function covering Direct Cloud and marketplace billing (AWS, GCP, Azure). Responsibilities include dispute and delinquency management, refunds and financial adjustments, quarter-end reporting and bad debt forecasting, driving billing automation and process improvements, and partnering cross-functionally with Finance, Product, Revenue, Legal, and Engineering. Requires 10+ years of progressive management experience in order-to-cash, accounting, finance, or revenue operations within publicly traded SaaS or enterprise tech companies and experience scaling distributed teams.

Twilio seeks a Program Manager (remote, located in Colombia) to lead Professional Services engagements across Twilio products. The role requires 5+ years delivering software/SaaS implementations, managing scope, budget and timelines, advising on solution design and integrations (APIs, CRM, middleware), leading technical teams, ensuring customer success, and participating in proposals and stakeholder communications. Travel is expected (~up to 10% annually).

Lead and grow a Customer Success organization responsible for NRR/GRR, CSAT/NPS, account mitigation, and driving CS-sourced expansion. Partner with Sales, Product, and Engineering to improve adoption and customer security outcomes. Requires 8+ years in Customer Success/Account Management/Professional Services (B2B SaaS) and 3+ years managing CS teams, with experience in cybersecurity, SecOps, or enterprise AI.

Lead and develop a small, growing team of senior support specialists focused on Ramp's largest enterprise and strategic accounts. Own team performance, quality, responsiveness, SLA delivery, escalations, capacity planning, and partnership with Account Management. Use data and AI tools to drive improvements, build playbooks and processes, and lead the team through change. Requires multi-year customer-facing experience and people-management experience, with familiarity in FinTech/ERP integrations (NetSuite, Workday, Sage Intacct) and APIs.

Client Success Manager on the Hospital Solutions team responsible for owning hospital accounts, implementing and executing hospital/physician marketing campaigns on Doximity's platform, creating proofs, updating platforms, partnering with clients to define goals and measure success, owning client reporting, and working with Sales through delivery to renewal. Role is remote within the United States.

Revenue-owning Senior Account Manager role for AMER (US candidates only). Responsibilities include managing renewals, driving expansion through adoption and ROI articulation, forecasting renewal and expansion pipeline, building multi-threaded relationships, and partnering with Customer Success, Sales, Legal, and Finance.

The role combines hands-on deployment execution (platform bring-up, hardware/network/Kubernetes/storage/GPU layers) with post-go-live technical ownership, driving adoption, operational maturity, and expansion for customers across the Middle East. The position is based in the United Arab Emirates (remote) with expected travel across Saudi Arabia and the broader ME region. Success metrics include speed to production, platform adoption, retention, and expansion.

1Password is hiring an experienced Partner Manager to work with Managed Service Providers: manage partner relationships, lead complex software deployments, enable partners to sell and support 1Password, identify expansion opportunities (upsell/cross-sell), and collaborate cross-functionally. The role is remote (US/Canada), requires 5+ years of relevant experience, and for USA-based hires lists an annual base salary range of $93,000–$130,000 USD.

Own change management and AI adoption for the Professional Services team, building AI-assisted workflows and enablement to shorten implementation timelines, speed integrations, and ensure responsible scaling within security, compliance, and data-governance standards.

Salesforce is hiring a Senior Solution Consultant to join Professional Services in the Customer Success Group. The role involves evaluating business requirements, designing functional solutions and prototypes, integrating AI/Agentforce capabilities, documenting requirements and user stories for agile delivery, and guiding best practices on the Salesforce platform. Requires a minimum of 5 years in enterprise software roles and proficiency in English, Spanish, and Portuguese.

Fastly is hiring a Senior Security Technical Account Manager (TAM) to support enterprise customers across North America. The role is remote in the US, requires 8+ years in customer-facing technical roles, and focuses on application and web security (WAF, bot mitigation, DDoS, API security), networking fundamentals (HTTP, DNS, TLS, BGP), cloud/CDN environments, automation/scripting, and cross-functional advocacy to drive security outcomes and escalations. Occasional travel is expected.

Responsible for converting free trials, MQLs, and demo requests into paid customers, running online presentations/demos, and working with Growth and Marketing to optimize lead generation and pipeline quality. Requires 2–4 years of SaaS sales experience, consultative selling skills, strong written/verbal presentation ability, and the ability to work onsite in Dublin three days per week.

On-site role in Mexico City (Monday–Friday, 6:00 a.m.–4:00 p.m. aligned with U.S. business hours). Provide operational support to insurance producers via phone, email, and chat; document interactions in CRM; run outbound/reactivation campaigns; collaborate with Sales and Underwriting. Requires 1+ years relevant experience and B2+ English.

The Service Delivery Manager will own operational delivery and client success for a portfolio of enterprise accounts, coordinating with engineering, QA, product and commercial teams to ensure timely, high-quality data delivery against SLAs. The role requires 5+ years in service delivery or client-facing operations, experience with SLA/KPI management, CRM tools (e.g. Salesforce), and familiarity with web scraping or data pipelines.

Rippling seeks a Benefits Operations Associate / Support Analyst to own end-to-end resolution of benefits and enrollment issues for US customers, collaborate with carriers, vendors, Product and Engineering to root cause problems and implement process or automation fixes, and manage escalations and stakeholder communication. Requires 1-3 years in a customer-facing operational role.

As a Mid-Market Implementation Specialist on the Professional Services/Customer Success team, you will run end-to-end implementations of Ashby’s SaaS solution for mid-market and smaller enterprise customers (roughly 15 active implementations at once, each 4–8 weeks). Responsibilities include defining scope, aligning stakeholders, executing implementation plans, advising on best practices, and collaborating cross-functionally. Role is remote for US/Canada within EST/CST timezones and requires willingness to travel <10%.

First Manager of Product Support in APAC, responsible for leading a team of ~5 Product Support Specialists, developing regional support strategy, handling escalations, monitoring KPIs and SLAs, and collaborating with Product, Engineering, and Customer Success. Role emphasizes building processes, technical understanding of APIs/integrations, and coaching the support team.

The Customer Retention Manager will proactively manage renewals and relationships for a high-volume portfolio, build and improve scalable retention and renewal workflows (using Salesforce/CRM and integrated tooling), use health scoring to identify at-risk accounts, support automation and AI-enabled outreach, negotiate within company guidelines, and collaborate with Sales, Customer Success, Product, Data, and GTM teams. The role is remote and hiring is focused on candidates located in the UK, France, Spain, Germany, or Canada; the company is not able to provide visa sponsorship.

Serve as a trusted advisor to enterprise customers to drive onboarding, adoption and business value from VMware technologies (multi-cloud, vSphere, VCF, NSX, VMC on AWS, vCloud Director). Responsibilities include success planning, roadmaps, technical assessments, solution guidance, workshops, and cross-functional collaboration. Position is based in the Washington, DC / Northern Virginia area and requires Top Secret clearance; advertised OTE USD 154,700–247,500 per year.