CARTO is hiring a Customer Success Engineer (remote, USA) to embed with enterprise customers, drive adoption and value creation, lead onboarding-to-renewal lifecycle phases, and build technical proofs-of-concept. The role requires 4+ years of technical customer-facing experience (Customer Success, Solutions Engineering, Technical Account Management or similar), strong technical skills (ideally geospatial/GIS, SQL, Python, APIs), experience with AI tools/workflows, and the ability to engage executive stakeholders and collaborate with Product and Engineering.

Join GitLab's Professional Services team to lead and deliver customer engagements including installations (single-node Omnibus to large reference architectures), migrations to GitLab SaaS or self-managed, training, and advisory work. The role requires experience with IaC/Configuration-as-Code (e.g., Terraform, Ansible), multiple cloud providers (AWS/GCP/Azure), Git/source control, and strong English communication in a fully remote, asynchronous environment. Candidates must be located in Japan with full working rights.

Serve as a trusted technical advisor to customers across APJ, delivering hands-on consultancy via Zoom and written channels to drive GitLab adoption, unblock implementations, and align technical recommendations to account objectives. Lead workshops, demos, and enablement content, contribute to documentation, mentor customers and team members, and collaborate with Account Executives and Renewals Managers to support retention and expansion. Must be based in India with full working rights.

Twilio is hiring a Technical Support Engineer on the Onboarding and Compliance Support team to provide live and written customer support, guide customers through compliance processes, investigate and prevent fraudulent activity, and resolve account suspensions. The role requires at least 1 year of experience in compliance/fraud/abuse case handling, fluency in English, technical proficiency with Windows and macOS, and availability for rotational shift work covering APAC or EMEA hours. The position is remote and based in India.

NVIDIA seeks a Senior Field Applications Engineer specializing in datacenter system and network design for AI computing. The role focuses on onsite support for large datacenter deployments, troubleshooting hardware and deployment issues, working with sales account managers, establishing technical relationships with customer engineers and architects, and providing technical training. Requires 5+ years in system design or technical customer support and a BS/MS in Engineering, Physics, or Computer Science (or equivalent). Up to 30% travel; U.S. citizenship required.

Role supports design-in, integration readiness, issue resolution, validation, NPI, and production ramp for NVIDIA rack-scale AI systems with ODMs and manufacturing partners. Requires 5+ years relevant experience, familiarity with server/rack/GPU/networking/storage/power/thermal/BMC/Linux debug workflows, and strong English communication skills. Local to Nashville (TN, USA) is strongly preferred; role involves primarily onsite support with remote work and travel as needed.

Role involves partnering with internal teams and ODM/manufacturing partners to drive design-in, integration readiness, issue resolution, NPI, rack integration, validation, and production ramp of NVIDIA accelerated computing platforms. Requires 5+ years' experience in system design, datacenter deployment, manufacturing/support or ODM integration, strong Linux/firmware/hardware debug skills, and excellent English communication.

NVIDIA seeks a Senior Field Applications Engineer (based in Mexico, remote) to drive partner integration, validation, launch readiness, and production ramp for rack-scale AI systems. The role requires ~5+ years in system design, datacenter deployment or ODM/manufacturing support, strong Linux/firmware/hardware debugging skills, and excellent English communication.

Lead and execute functional, regression, integration, and UAT for customer experience changes across Zendesk, ADA, hotline operations, AI platforms and automations. Translate requirements into test plans and cases, manage defects and release validation, and support post-deployment validation and root cause analysis. Requires ~4+ years QA/testing experience and familiarity with contact center platforms, conversational AI/chatbot testing, and release governance.

NVIDIA is hiring a Senior Field Applications Engineer to provide onsite support for large datacenter deployments of AI computing systems. Responsibilities include solving complex hardware and deployment issues, acting as a technical specialist for GPU and networking products, establishing technical relationships with customer engineers and architects, identifying customer architectures and product requirements, and providing technical and sales training. Requires BS/MS (or equivalent), 5+ years in system design or technical customer support in high-tech electronics, in-depth knowledge of servers, storage, networking, and strong English communication skills.

Augury seeks a Remote Operations Engineer to perform continuous monitoring, review AI-generated alarms and anomalies, coordinate in real time with on-site personnel via Teams/VoIP, maintain operational logs and handoffs, and provide human-in-the-loop escalation using domain expertise. Requires a bachelor's in a related engineering field and 4–8 years operating, monitoring, troubleshooting, and optimizing industrial manufacturing processes. Nice-to-haves include Six Sigma/Lean experience, I&C familiarity, and interest in AI/ML.

Cast AI seeks a Technical Support Engineer (Bengaluru) to troubleshoot and administer Kubernetes clusters and cloud-native environments. Requires 3+ years hands-on Kubernetes administration (cluster management, networking, storage), strong Linux/Unix skills, experience with at least one public cloud (AWS/Azure/GCP), SaaS/customer-facing support experience, and excellent English. Role includes owning issues end-to-end, contributing documentation, mentoring juniors, and participating in on-call rotation. Cast AI does not provide visa sponsorship.

Provide primary technical support and issue resolution for NVIDIA Ethernet switching and end-to-end AI solutions, working onsite at least one week per month and remotely. Responsibilities include debugging hardware/software on Linux, packet analysis, collaborating with engineering/marketing/support teams, documenting support methodologies, and handling customer inquiries. Requires 6+ years of customer support/debugging experience, strong networking and Linux skills, and familiarity with AI technologies and containers.

DigitalOcean is hiring a Manager, Customer Success Engineering (AI & Cloud Support) to lead and develop a team of CSEs supporting strategic enterprise customers. The role owns day-to-day support operations, 24x7 coverage planning, escalations (Sev1/Sev2), SOPs/runbooks, and partners with Product and Engineering to improve customer experience and product quality. Required: 5+ years in technical support/Customer Success/TAM in B2B SaaS, Cloud or AI/ML; 2+ years people management; technical knowledge of AI/ML, MLOps, GPUs, Kubernetes; coding/debugging (Python) and REST API troubleshooting.

Performs local and regional/national field service and installations including fiber and copper cabling, racks/cabinets, grounding, POS/CCTV/security systems, routers/switches (Cisco/Adtran), and telephone/PBX systems. Acts as installer and supervisor to subcontractors, completes checklists, photos and tests, provides after-hours/emergency support as needed, and travels extensively (overnight travel up to ~80%).

Provide primary technical support for a customer on NVIDIA Ethernet and AI infrastructure (including Spectrum-X). Responsibilities include diagnosing and resolving complex hardware and software issues on Linux (multi-distro), packet-level debugging (tcpdump/Wireshark), collaborating with Engineering/Marketing/Support, developing support methodologies, and participating in customer communications. Role requires at least 5 years of relevant support/debugging experience and regular travel to the Memphis, TN site.

NVIDIA seeks a Field Applications Engineer (FAE) with 5+ years' experience in system design or technical customer support. The role involves onsite engagement for large datacenter AI deployments, troubleshooting hardware and deployment issues, supporting sales account managers on GPU and networking products, identifying customer architectures, and providing technical training. Strong English communication and expertise in servers, storage, networking, GPUs, and programming (C/C++, Python) are required.

Remote role based in India leading a VSPA Customer Support team. Responsible for people management, coaching, hiring, workforce planning, incident and escalation handling, and improving support processes using tools like Tableau, Looker, and Zendesk. Requires 10+ years relevant experience (minimum 4+ years people management) and strong technical knowledge including Java, SQL, RESTful APIs, and cloud troubleshooting. Occasional travel may be required.

Provide remote DBA services for SkySQL customers including monitoring, automation, performance recommendations, backups and recoveries, upgrades, and on-call support. Role is remote (Bulgaria) or hybrid (Sofia office), involves shift work with occasional nights/weekends and international travel for company meetings. MariaDB does not sponsor work visas or provide relocation.

The Trading Platform Software Support Engineer reproduces and diagnoses complex, trader-facing issues across distributed services, fixes production code (C#/.NET and React), builds admin tooling and observability, and leads incident investigations and post-incident reviews. Requires 3+ years of production software engineering experience, strong distributed-systems debugging skills, SQL, and hands-on observability/logging experience. New-hire base salary range: $120,000–$150,000.