1Password is hiring a Staff Technical Account Manager (German) to own technical post-sale relationships for strategic, complex accounts. Requires 6+ years in customer-facing technical SaaS/security roles, fluency in German, deep knowledge of identity protocols (SSO, SCIM, SAML, OAuth) and compliance standards (SOC 2, ISO 27001, GDPR), experience driving adoption/expansion, and mentoring/enablement experience. Role is UK-based remote with occasional travel.

Owner of operational cadences, reporting, and programs for Customer Success Management. Partners with CS leadership, Revenue Technology, Revenue Analytics, Sales, and Finance to operationalize go-to-market changes, drive process improvements, and support planning (capacity modeling, segmentation, territory and coverage planning). Requires 4+ years in Sales/Revenue Operations, consulting, or similar analytical roles.

Remote (US) Senior Renewals Manager responsible for end-to-end renewal outcomes including strategy, contract negotiations, forecasting, and identifying expansion opportunities. Requires 6+ years in Client Success and/or Account Management within Enterprise SaaS, experience with Salesforce, and a track record of meeting retention and revenue targets. Immigration sponsorship is not available.

1Password is hiring a US-based remote Customer Success Manager to manage SMB accounts (typically 101–500 employees), drive product adoption and renewals, identify expansion opportunities, and maintain CRM and health tracking in Salesforce and Gainsight. The role requires 3+ years of Customer Success experience in SaaS (preferably cybersecurity/enterprise technology), strong stakeholder engagement and communication skills, and foundational knowledge of Identity & Access Management and password security. Occasional travel may be required.

Chainguard is hiring a Senior Customer Success Manager (EMEA) to lead post-sales customer engagements including onboarding, implementation, adoption, and value realization. The role partners with Solutions Architects, Support, Product and Engineering, and requires 5+ years in enterprise customer-facing roles and domain knowledge in areas such as Supply Chain Security, DevSecOps, containers, cloud, and vulnerability management.

Responsible for onboarding, adoption, advocacy, and technical leadership across a portfolio of strategic enterprise and public sector customers. Requires 10+ years experience in customer success for Federal/SLED accounts, strong technical aptitude in identity and access management and cloud solutions, executive engagement skills, and familiarity with security frameworks such as FedRAMP, NIST, and CJIS. Role includes incident ownership, data-driven risk identification, cross-functional collaboration, and occasional travel.

Join Remote's Onboarding Operations (Employer of Record) as a Senior Onboarding Client Services Specialist to manage enterprise and high-touch client onboardings, act as primary onboarding contact, execute and evaluate employee onboardings, maintain documentation and knowledge base, handle escalations, and partner with operations, payroll, mobility and go-to-market teams. Role requires strong customer-facing experience, onboarding best-practice knowledge, SaaS familiarity, process-improvement and automation experience, and full fluency in English.

Join Hudl's Match Analysis team as a Support Specialist covering clients across Latin America (including CONMEBOL competitions, Brazilian Serie A, Argentine Liga Profesional, Mexican Liga MX). The role is primarily remote with occasional in-person days in São Paulo, requires troubleshooting software and hardware, running diagnostics, resolving or escalating issues, and travel as needed. Requires higher education in exercise/sports science and fluency in Spanish and English. Base salary range stated as R$42,000 — R$116,000 BRL per year.

Twilio is hiring a Staff Technical Account Manager to act as the designated technical contact for strategic Personalized customers in EMEA. The role is remote (Spain or Ireland), requires 8+ years in technical support/customer success engineering, fluency in French and English, and strong telecom, API/cloud, and network troubleshooting skills (TCP/UDP, SSL/TLS). WebRTC and server-side/client-side development experience are desirable.

The Customer Success Engineer will advise customers on GitLab use cases (SCM, CI, CD, DevSecOps), deliver workshops and demos, provide technical and architectural guidance to drive product adoption and business outcomes, and collaborate with Account Executives and Renewals Managers. Candidates should have technical experience in development or systems engineering, strong communication and presentation skills, and familiarity with DevSecOps tools and GitLab workflows.

Responsible for owning a portfolio of strategic accounts as the primary technical contact: driving CrowdStrike Falcon product adoption and value realization, conducting health checks and executive briefings, leading escalations and cross-functional resolutions, advocating customer feedback to product teams, and building deep technical knowledge across the platform. Requires prior TAM/customer success/consulting experience in cybersecurity and the ability to engage technical and executive stakeholders.

The role begins focused on implementation and onboarding—configuring products, gathering requirements, testing, and supporting go-lives—and transitions to ongoing client services and operational support for ticketing activities. Requires 2+ years of related experience, familiarity with ticketing technology or software configuration, strong communication and problem-solving skills, and occasional travel.

Acquia is hiring a Key Account Manager to manage customer relationships, drive subscription renewals and ACV upsell/cross-sell, coordinate across Sales, Support, Professional Services and Finance, and maintain account strategy. Requires 3–5 years in Sales, Customer Success or Account Management at a technology/SaaS company and experience with Salesforce, Jira and common office productivity tools.

The Service Delivery Manager (remote, full-time) will manage IT support engineers, ensure SLT compliance, manage ticketing and escalations (on-call rotation occasionally), implement KPIs and process improvements, and act as primary contact for client escalations. Required: English, strong technical breadth (hardware, OS, networking, SaaS), experience with ticketing systems (ConnectWise preferred), and minimum ~3 years IT support experience with at least 2 years in leadership. Pay range listed: $95,000–$100,000 USD per year.

The SVP of Client Account Management will lead and scale the Client Account Management team, drive strategic account plans to maximize retention and upsell (ARR and logo retention), manage client relationships and contract renewals, analyze account KPIs, and partner cross-functionally. Requires 10+ years in customer/account management leadership and experience in healthcare and SaaS.

Responsible for building and maintaining relationships with top-tier fitness and wellness partners through in-person visits, upselling, and retention initiatives. Role requires spending at least 70% of time in the field with frequent regional travel, using tools like Salesforce and Salesloft to manage pipeline. Requires 2+ years of full-cycle B2B sales or account management experience and French language proficiency. Base salary range provided: CAD 67,350–89,800 (base, annual).

The Specialist Adoption Architect 3 independently designs tailored enablement strategies, leads adoption workshops, diagnoses and resolves moderate technical adoption blockers (e.g., integration gaps), develops reusable best-practice resources, and partners with product teams to relay VoC for roadmap prioritization. Requires deep expertise in application migration and development on container platforms (OpenShift/Kubernetes), CI/CD and DevOps practices, and experience with languages such as Java, C#, Python, Go, or Ruby.

Lead and coach a team of Technical Account Managers (TAMs) supporting strategic customers of Twilio; ensure high customer satisfaction, handle technical escalation, and collaborate with Sales, Customer Success, Product, and Engineering to improve customer outcomes. Requires 5+ years managing a technical support team in a web-based software or SaaS company and experience in performance management, KPI analysis, hiring, and training.

Responsible for owning the onboarding process from contract to first use case for mid-market customers: manage concurrent onboarding accounts, host kickoff calls/use-case workshops/training, partner with Sales/Support/Product/Account teams, build onboarding curriculum and resources. Success metrics include kickoff timing, % customers onboarded within 90 days, number of working sessions, documented use-case wins, and onboarding CSAT. U.S. OTE range $110,000–$140,000.

The Virtual Apron Flooring Sales Specialist is a remote contact-center role supporting The Home Depot's flooring line of business. Responsibilities include consultative phone sales, generating service-agreement sales, follow-up on sit-no-sale opportunities, appointment setting, processing orders, using an online configurator, coordinating with service providers and associates, and logging customer interactions. Position typically requires 1 year of experience and occasional overnight travel (<5%). For specified U.S. locations the posted pay range is $18.00/hour.