Canonical is hiring multiple remote Technical Authors (various seniority levels) to lead documentation for product, customer, or operations teams. Responsibilities include creating and maintaining documentation, collaborating with teams, promoting documentation standards (Diátaxis), engaging communities, and contributing to documentation practice. Candidates should have demonstrable documentation skills, familiarity with Linux, command line, Git, Sphinx and reStructuredText, and willingness to travel twice a year for team events.

Globally remote associate-level role responsible for owning and resolving technical support cases (phone, email, web) for Ubuntu and related open-source products across cloud, desktop and IoT. Tasks include troubleshooting Linux systems (logs, stack traces, config), producing and maintaining knowledge base articles and technical notices, meeting SLAs, participating in a weekend rotation and travelling internationally up to twice a year for company events.