Own professional services operations and execute post-sales customer communication programs using Gainsight. Support onboarding, adoption, and related CX programs; develop and apply AI tools for automation. Role is remote-first with average weekly in-office time at Cribl HQ in San Francisco. Requires a BA/BS (preferred in tech/data fields), ~2-3 years experience in customer operations or related fields, strong communication, time management, and familiarity with Google Workspace, Zoom, and Slack.

Twilio is hiring a Technical Support Engineer 2 (Email Infra) based remotely in India to support EMEA customers. The role requires 3+ years of experience with email infrastructure (MUA/MTA), SMTP, SSL/TLS, RESTful APIs, cloud solutions, and troubleshooting network issues. Shift work and occasional travel are required; the position includes collaboration via Slack and JIRA and contributes to internal/external technical documentation.

Responsible for responding to customer inquiries for the MIP Accounting application through tickets, phone, web and chat; identifying and replicating errors, collaborating with team members on resolutions, contributing feedback and knowledge-base content, and helping customers understand accounting transaction flows and reports. Requires basic Office 365 skills, strong communication, and 1+ years customer service experience; must be eligible to work in the United States without sponsorship.

Responsible for training delivery, curriculum and documentation development, and onboarding/mentorship for Rippling's Travel Support agents. The role requires more than five years' travel industry experience (including leadership experience), hands-on experience with Travelport or Sabre GDS, two+ years in instructional design and e-learning/LMS platforms, strong written and verbal English, and flexibility for rotational PDT shifts and weekend work. Works cross-functionally with Product and Engineering to surface improvements.

Businessolver seeks Temporary Processing Specialists to process employee benefit enrollment requests. Role is 100% remote (United States), minimum 20 hours/week, Monday–Friday with flexible start times between 7 AM–9 PM CST. Two-month assignment (potential to extend). Duties include reviewing documentation, determining eligibility, end-to-end processing, and maintaining confidentiality. Required: customer service and data entry experience; preferred: experience with verification services, COBRA, leave of absence, retiree services, or benefit administration. Two-week virtual training via Microsoft Teams and completion of a background check are required.

Engage customers showing early risk signals to negotiate payment arrangements, account adjustments, and retention offers; document interactions, escalate high-risk accounts, and contribute to servicing playbooks. Requires 2+ years in servicing, collections, loss mitigation, customer success, or a related customer-facing financial role.

Provide advanced technical support across Ping Identity products in a follow-the-sun shifted schedule (Thursday–Monday). Responsibilities include troubleshooting, root-cause analysis, case escalations, phone and alert handling, reproducing issues, collaborating with Engineering/SRE/Product/Customer Success, and adhering to ISO27001/9001 processes. Typically requires 5+ years' related experience and strong skills in Linux/Unix/Windows server administration, networking protocols (HTTP/SSL/IPv4/IPv6), Java and web containers, virtualization and cloud platforms (AWS/Azure/GCP). Salary range listed as $80,000–$100,000.

Encora seeks a Helpdesk/Service Desk Engineer to provide first-line IT support including OS troubleshooting, networking and application support. Role requires at least 1 year experience in IT helpdesk/service desk, knowledge of ITSM tools, basic application architecture understanding and proficiency in ITIL processes (incident, problem and change management), plus strong communication skills.

Rippling is hiring a Customer Support Specialist focused on US Payroll and Tax. Responsibilities include resolving payroll tax-related issues, guiding customers through payroll processing and tax filing, creating and maintaining documentation/FAQs, analyzing support interactions for trends, partnering with Product Managers on compliance concerns, and serving as an escalation resource for complex payroll cases. Requires 1–4 years of customer support experience in the US payroll domain (payroll providers, HR software, or in-house payroll preferred), strong analytical and troubleshooting skills with SaaS products, a bachelor's degree, and excellent English communication. Candidates must reside in a Pacific or Mountain timezone state and be able to work a shift between 9am and 6pm PST. Compensation tiers listed: $22.19/hr and $23.49/hr.

Supervise CX agents and QA analysts supporting Coinbase Financial Services Europe Ltd (CBFSE) in Cyprus. Own the CX quality assurance framework, review recorded communications for adherence to MiFID/CySEC standards, partner with Compliance/Legal/AML/Training to translate regulatory requirements into processes and coaching, manage escalations, and report compliance and quality KPIs. Requires 3+ years in customer support within regulated financial services and 1-2+ years in a lead/supervisor or QA role.

Full-time Supervisor, Managed Services based in India. Responsible for leading, mentoring, and coaching Support Analysts; overseeing daily support operations across phone, ticketing, and other channels; managing escalations; maintaining documentation and knowledge base; performing quality audits and driving process improvements. Requires 2+ years in Help Desk/Service Desk/Technical Support or Managed Services and prior supervisory experience.

Associate Manager responsible for operational performance, SLA/CSAT/QA targets, backlog and repeat-contact reduction, and people management for high-value customer segments. Partner with Compliance, Legal, Risk, Complaints, Workforce Management, Product, Analytics and L&D to scale a risk-aware, end-to-end support model for complex trading, account, and funding issues.

Designated Support Engineer (RHEL) based in Tokyo. Requires at least 5 years' relevant experience, Linux system administration, troubleshooting and debugging skills, and communication in both Japanese and English. Familiarity with containers is required; experience with Kubernetes, cloud (AWS/Azure/GCP), Ansible/YAML and Linux scripting are desirable. Expected to contribute to customer-facing support, internal knowledge sharing, and collaboration with Red Hat engineering teams.

Respond to customer inquiries about payroll setup through email, chat, or video; own issues end-to-end, document interactions in the CRM, and escalate or provide feedback to Product and Engineering. Must be located in PST or MDT time zones and work 9:00–17:30 PST; proficiency in English and demonstrated problem-solving, organizational, and time-management skills are required.

Rippling seeks a Customer Support Specialist for its benefits marketplace. Responsibilities include becoming a product expert, resolving customer issues end-to-end via email/chat/video, documenting cases in the CRM, and collaborating with Product and Engineering on feedback. Requires an Associate's or Bachelor's degree, 1–4 years of customer support experience in a SaaS business, strong written and verbal English communication, problem-solving, and time-management skills. Listed pay tiers: $22.19/hr and $23.49/hr.

Contract, part-time (up to ~25 hrs/week) Global Study Coordinator supporting Global Study Managers in planning and operations of active clinical trials. Acts as main contact for patient communications and coordinates air, hotel, ground accommodations, travel budgets, vendor interactions, data maintenance, and reporting. Requires fluent Spanish and English, ~2+ years preferred in travel and/or pharma, and ability to work remotely from a home office.

Manage and grow the Partner Help Desk within Partner Revenue Strategy & Operations: oversee review of partner deal registrations, partner agreements and portal/workflow issues; lead trainings, documentation, process improvements and escalations; collaborate with sales, partner operations, legal and IT. Role is India-based and requires remote availability from 6:00 PM IST to overlap with EMEA and US timezones. Requirements include 3+ years in help desk/support, 3+ years in partner operations, 1+ year in a managerial role and experience with CRM systems (preferably Salesforce).

Lead Support Operations for Rippling, managing a team of eight program managers across system changes, workforce management, tooling/AI, reporting/analytics, vendor management, and process documentation. Role focuses on scaling operations, automation, cross-functional change management, and strategic planning to support rapid company growth.

Rippling seeks a Customer Support Specialist focused on compliance to handle customer inquiries via email/chat/video, troubleshoot product issues, document interactions in the CRM, and share feedback with Product and Engineering. Requires a Bachelor's degree, 1–3 years of customer service experience, strong communication and time-management skills, and the ability to work a shift between 9am–6pm PST. US-based pay is aligned to listed hourly tiers and the role may require working in-office at least three days a week for employees living within a defined radius of a Rippling office.

Rippling is hiring a Customer Support Specialist for Pay Run Management to become a product expert, handle customer issues from start to finish, document interactions in the CRM, gather feedback for Product and Engineering, and work shifts that fall between 9am and 6pm PST. Minimum qualifications include a bachelor's degree and 0–3 years of professional or internship experience.