The Vulnerable Users Team Associate will manage sensitive and complex member support cases (mental/physical ill-health, financial distress, capacity issues) for UK members. Responsibilities include de-escalation on high-pressure phone calls and chats, delivering compassionate written responses, documenting cases in compliance with data-protection/DSAR requirements, and highlighting process improvements. Role is based in Bulgaria (Sofia office mentioned) with a flexible/hybrid working model; salary listed as €20,000–€22,500 per year.

Provide multi-channel customer support and escalations for BetterUp users, collaborate with cross-functional teams, capture product and experience feedback, and use AI assistants (e.g., ChatGPT, Claude) to draft and automate communications. Requires 3–5 years customer-facing support experience; familiarity with Zendesk, Confluence, Jira, Stripe, and Slack. Role is hybrid in the United States; listed hourly base rate $25–$30.

The Account Associate delivers first-line support and operational assistance to ClassPass partners in Japan, handling onboarding, maintaining partner data and schedules, resolving issues via support channels, preparing reports with Account Managers, and monitoring partner performance. Requires 1+ years in customer support or operational roles, CRM and spreadsheet experience, business-level English, and excellent Japanese.

Provide Tamil and English customer support to Tide's Indian members, handle banking-related queries (transactions, direct debits, missing payments), moderate social media posts, use tools such as Kustomer, Zendesk, GSuite and Jira, identify recurring issues and help create workflows, and mentor new team members. Role expects 1–4 years' experience in customer support, ideally with finance/startup exposure.

Canonical seeks a Linux/Desktop Support Engineer based in Singapore to investigate and resolve customer issues across the Desktop and Server stack for Ubuntu and related products. Responsibilities include owning support cases per SLA, troubleshooting (logs, stack traces, config), integrating Linux with authentication and network file systems, engaging customers via phone/ticketing/remote sessions, contributing knowledge-base articles, participating in a weekend rotation and traveling internationally up to twice a year.

Contentsquare is hiring a Customer Support Engineer to provide diagnostic/troubleshooting support and technical expertise for enterprise clients. Responsibilities include resolving cases via phone/web, collaborating with Product and Engineering, managing SLAs, participating in rotational on-call shifts, and owning complex issues related to data collection, implementation, session replay, masking logic, APIs, and third-party integrations. Role requires 2+ years of customer-facing support experience, full professional proficiency in English, and experience with JavaScript, HTML5, CSS, SQL, and debugging tools; familiarity with AWS, Datadog/Grafana, Zendesk, and JIRA is a plus. Salary listed at $70,000–$80,000 USD per year.

Provide around-the-clock support to SME members in India, handle banking issues (unfamiliar transactions, missing payments, direct debits), respond to social media queries, mentor new team members, identify recurring issues and create workflows. Requires proficiency in Telugu, excellent English, 1-4 years of customer support experience, and experience with customer satisfaction metrics and industry tools.

Provide first-point-of-contact technical and customer support for the ServiceTrade platform, resolving product/service issues across email, ticketing, chat, web sessions and phone. Primary responsibilities include queue management (≈90% of time), troubleshooting and drafting escalations, developing product knowledge, documenting issues and contributing to internal enablement. Requires strong spoken and written communication, organizational skills, experience with Zendesk or comparable CRM, familiarity with APIs and relational databases (preferred), and experience with operational tools (Google Suite, Slack, Jira, Wrangle). Work hours 9:00 AM–6:00 PM EST; remote role with several yearly trips to headquarters or customer sites. Candidates must reside in one of the U.S. states listed in the posting.

Serve as a trusted advisor for Premium Tide members, delivering tailored phone, chat and email support, managing complex and sensitive cases, and maintaining high CSAT/QA/TPH standards. Requires a minimum of 3 years in premium support, account management or client-facing roles, near-native English, strong problem-solving, attention to detail, and experience with FinTech/SaaS or membership models is an asset. Salary range €20,000–€22,500 per year.

Support customers on administering group health and welfare plans (health, life, dental, vision, leaves, disability), ensure plans comply with Section 125, COBRA, HIPAA, and FMLA, become a product expert, resolve issues end-to-end, document interactions in the CRM, and share feedback with Product and Engineering. Role requires strong communication, problem-solving, and 1–4 years of US benefits domain support experience.

The role requires becoming a product expert to own customer issues end-to-end, troubleshoot SaaS product problems, document interactions in the CRM, and share feedback with Product and Engineering. Candidates should have a bachelor’s degree, 1–4 years of SaaS customer support experience, strong English communication skills, and be able to work a shift between 9am–6pm PST from a Pacific or Mountain timezone state.

LivePerson seeks a Support Engineer II to work with global customers and internal teams to resolve complex technical issues for its Conversational Cloud platform. Responsibilities include meeting SLAs, escalating and preparing cases, mentoring Tier 1, owning escalated L2 issues, and participating in internal support projects. Required: hands-on application support experience in a SaaS or web environment, strong troubleshooting, SQL, HTML/CSS, familiarity with APIs/SDKs and networking concepts, experience with monitoring tools (Fiddler, Wireshark, Chrome DevTools), English communication, and ability to work flexible hours and on-call. Location: Bulgaria.

Provide global support for Veeva Clinical products, troubleshoot and replicate production issues, coordinate releases and configuration changes, and liaise with engineering, product, and professional services. Role requires being based and eligible to work in the United States, fluency in English, and either a university degree or 3 years of relevant experience. Optional weekend on-call responsibilities; base salary range $50,000–$75,000.

The Customer Operations Analyst I supports Payscale's Marketpay product by maintaining client site libraries (updating job matches, verifying survey data and permissions), triaging and distributing Salesforce requests, coordinating survey participation, and communicating with clients and cross-functional teams. Role uses tools such as Salesforce, MS Excel, relational databases and Marketpay. Position is Manila-based with a hybrid model and a fixed Monday–Friday 10pm–7am Manila schedule. Bachelor’s degree or equivalent and 1–3 years of relevant customer support, customer success or data management experience are requested.

Provide phone and live chat support for prospective and existing customers, qualify leads using a consultative sales approach, assist policyholders with service questions and troubleshooting, and document interactions. Requires at least 1 year of sales experience, a current travel and/or P&C insurance license, and authorization to work in the United States; hours are within EST/CST operational window.

Provide primary technical contact and proactive support for premium customers: onboard customers, perform health checks, create knowledge base content, escalate and lead cross-functional resolution, identify renewal risk and support account expansion. Requires technical problem-solving, strong customer service and professional English; travel up to 25%.

Elastic is hiring an IT Support Technician to work on-site in the Austin office 5 days/week. Responsibilities include end-to-end employee onboarding, ticket management, device provisioning and support (laptops, network devices, printers, AV), hardware/software inventory, patch management, vendor coordination, and identifying process improvements. Requires 3+ years of corporate IT support experience and proficiency with macOS and Windows; experience with cloud-hosted tools (G Suite, Okta, ServiceNow), device management (JAMF, Intune, Meraki), and networking fundamentals.

Provide primary technical contact and proactive support for premium CrowdStrike customers, including onboarding, health checks, product training, escalation management, and knowledge base creation. Role requires strong technical troubleshooting and customer-facing skills across Windows Server, Linux, macOS, Python and REST APIs; travel up to 25%. Base salary range listed in CAD.

Bask Health seeks a Technical Support Specialist in Egypt to provide timely, accurate support to subscribers and internal teams. Responsibilities include answering 600–700 daily queries, fixing CS-tool queue errors, rerouting pharmacy orders, assisting account managers, reporting recurring issues to developers, and supporting engineers with lost or canceled orders and prescription errors.

Provide L2 support for Twilio's Programmable Messaging: troubleshoot message deliverability, debug customer code, and assist customers via phone, email, and chat. Collaborate with Product and Engineering, file reproducible bugs in JIRA, maintain internal knowledge, and occasionally travel for in-person meetings. Requires bilingual Japanese (Kanji proficiency) and English, a bachelor's degree or equivalent, and 2+ years in a client-facing technical role.