Twilio is hiring a Product Operations Specialist I to support porting and hosting operations for phone numbers, coordinating with carriers, internal teams, and tools to ensure smooth number transfers and hosting. The role is remote-based in Colombia, requires 2 years of relevant experience, bilingual Spanish and English, and skills in ticketing systems, spreadsheets, basic data analysis (SQL/Excel/Google Sheets), automation tools, and documentation.

Twilio is hiring a Fast Track Operations (Onboarding) Specialist based remotely in Colombia to provide personalized A2P onboarding and compliance guidance, manage onboarding SLAs and credit utilization, engage directly with customers, and coordinate with operations and account teams. Requires 2+ years working with A2P products or customer-facing onboarding, ability to work rotational shifts (8:00am–5:00pm Bogota time), and experience using tools such as ServiceNow and Slack; familiarity with Google Workspace and reporting tools is desired.

Senior Member Experience Manager responsible for running the Voice of Customer program, aggregating signals from support, app reviews, social conversation and surveys, building structured readouts tied to retention/engagement/revenue, advocating for members in product discussions, and partnering with Research and Data to drive prioritized product action. Remote within the United States (except Hawaii).

Provide customer-facing support for Rippling's Travel product via phone, chat, email and video; resolve and de-escalate travel issues; document product functionality and country nuances; collaborate with Product and Engineering. Requires 3+ years in travel-related customer/client-facing roles and proficiency in English. Role is US-only and operates on rotational shifts (EDT/PDT).

Investigate cases of fraud and non-compliant traffic, analyze bad-actor behavior, identify trends and root causes, and recommend/implement preventative solutions. Role requires willingness to work non-traditional/shift schedules, customer-facing experience and empathetic communication. Basic knowledge of SQL, Looker/Tableau and APIs is desired. Occasional travel for team or project meetings may be required. Base salary range €23,680–€29,600/year.

Member Engagement Coordinator / Outbound Call Center Sales Rep contacting Medicare Advantage and Medicaid members to offer, explain, and schedule free in-home or virtual health evaluations. Role requires high-volume outbound calling (average ~50 calls/hour), use of an automatic dialer, adherence to scripts, meeting daily productivity and quality targets, 10 days paid training, background check, and reliable home internet. Position is full-time, remote within the Continental United States, with base pay $15.00–$26.93/hour plus commission and benefits.

As a Premium Support Engineer (remote — Japan), you will diagnose, reproduce, and resolve complex issues for high-value customers, lead incident communications, escalate and track high-impact bugs with Product and Engineering, and contribute to tooling, automation, and documentation. Role requires 4+ years in technical/developer support or systems engineering and professional fluency in English and Japanese. Position begins remote with plans to transition to a hybrid model when a local office is established.

Deliver primetime reservations, develop and maintain relationships with top-tier restaurants and nightlife venues across major US markets, source content for the team, and service high-net-worth clients. Requires strong communication, relationship-building skills, flexible hours (evenings/weekends), and at least 1 year of fine-dining experience. Capital One will not sponsor a new applicant for employment authorization for this position.

The Real Time Analyst will build and maintain global schedules, monitor queues and team activity in real time, make live adjustments to preserve SLAs and flexibility, develop dashboards and insights to improve planning, and partner closely with the WFM Lead, Support Managers, and Support Operations. The role is remote (US and Canada) and focuses on humane, scalable scheduling and intraday management rather than adherence policing.

Remote Client Engagement Specialist supporting Kraken trading products (spot, margin, futures, Kraken Desktop, crypto deposits/withdrawals). Handle text and live support (Zendesk/Email/possibly Telegram), troubleshoot trading issues, perform QA/testing for new features, assist with training/QA for other specialists, and provide fee/margin/P&L explanations. Requires customer service experience, familiarity with trading platforms and leveraged trading, strong math and communication skills, and availability evenings/weekends. Locations listed: Romania and Malta.

Remote (United States) Technical Support Manager role at Cribl responsible for leading a technical support team, managing customer escalations, reviewing cases and metrics, mentoring engineers, and maintaining processes to meet SLAs and CSAT. Requires a minimum of 3 years leading technical teams and 10 years in customer-facing roles; familiarity with big data and technologies such as Splunk, Elastic, Kafka, Kinesis and cloud platforms (AWS/Azure/GCP) is listed as a plus.

Red Hat is hiring a Technical Account Manager for OpenShift to work with strategic enterprise customers in Austria (remote). The role involves providing technical and architectural guidance, proactive support and mentorship, incident management, collaboration with engineering/product/support teams, and maintaining customer environment documentation. Requires 5+ years of relevant experience and strong written and verbal skills in German and English; travel as necessary.

Responsible for responding to customer inquiries for the MIP Accounting application through tickets, phone, web and chat; identifying and replicating errors, collaborating with team members on resolutions, contributing feedback and knowledge-base content, and helping customers understand accounting transaction flows and reports. Requires basic Office 365 skills, strong communication, and 1+ years customer service experience; must be eligible to work in the United States without sponsorship.

Supervise CX agents and QA analysts supporting Coinbase Financial Services Europe Ltd (CBFSE) in Cyprus. Own the CX quality assurance framework, review recorded communications for adherence to MiFID/CySEC standards, partner with Compliance/Legal/AML/Training to translate regulatory requirements into processes and coaching, manage escalations, and report compliance and quality KPIs. Requires 3+ years in customer support within regulated financial services and 1-2+ years in a lead/supervisor or QA role.

Designated Support Engineer (RHEL) based in Tokyo. Requires at least 5 years' relevant experience, Linux system administration, troubleshooting and debugging skills, and communication in both Japanese and English. Familiarity with containers is required; experience with Kubernetes, cloud (AWS/Azure/GCP), Ansible/YAML and Linux scripting are desirable. Expected to contribute to customer-facing support, internal knowledge sharing, and collaboration with Red Hat engineering teams.

Lead and develop a remote client services team for a global prime broker, owning workload, coverage and cross-functional collaboration. Define and enforce service standards and playbooks, handle incident management, convert support queues into actionable insights, and work with Service Design on system optimisation. Requires 3+ years in prime brokerage or similar financial markets exposure and proven people-management experience.

The Concierge Specialist IV will own a portfolio of Coinbase's highest-value customers as their primary point of contact, lead resolution of complex cross-functional issues, drive onboarding and adoption (including staking and Coinbase One), mentor junior Concierge agents, and surface customer feedback to improve processes. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in French and English, and familiarity with derivatives; CISI IOC certification is required or can be obtained.

The Concierge Specialist IV will serve as a senior subject matter expert and primary contact for a portfolio of high-value Coinbase customers, resolving complex escalations, driving onboarding and product adoption (including staking and Coinbase One), mentoring junior agents, and partnering cross-functionally with Product, Engineering, Compliance, and Operations. Requires 4+ years in customer success/account management within financial services/fintech/crypto, professional fluency in Tamil, and current or prior CMS 6A license.

Role requires native-level German to contact potential members who downloaded the Tide app, guide them through onboarding and KYC, troubleshoot issues, and use sales/upsell skills to convert leads. Position is based in Bulgaria with flexible/remote working supported. Salary range provided: €17,600–€19,800 gross annually.

Serve as a senior subject matter expert and primary contact for Coinbase's highest-value customers. Own complex, escalated issue resolution cross-functionally, drive onboarding and product adoption, mentor junior Concierge agents, and surface feedback to improve processes and retention. Requires 4+ years in customer success/account management in financial services/fintech/crypto, professional fluency in English and Cantonese, and familiarity with derivatives and CRM/support tooling.