Pindrop seeks a Senior Fraud and Authentication Consultant to lead complex client engagements across discovery, implementation, optimization, and value realization. Responsibilities include technical and business advisory, workshops, integrations, cross-functional collaboration, and producing thought leadership. Requires 7+ years in consulting or customer-facing technical roles in SaaS/cloud/security/fintech and experience with voice biometrics, contact center technology, enterprise architecture, and executive stakeholder engagement. US-remote role; listed USD base pay range $109,000–$131,000.

The Falcon Complete Security Advisor works with customers to assess Falcon environments against Falcon Complete standards, provide remediation recommendations, document and resolve issues per SLAs, liaise with support and internal teams, and deliver service reports. Role emphasizes threat detection, incident response, cross-team troubleshooting, and customer communication.

Zapier seeks a Senior Manager, IT to run IT as a product for ~800 remote employees, focusing on identity (Okta), endpoint management (Jamf), zero-trust access, SaaS governance across 200+ apps, incident response, and partnerships with Security to meet enterprise compliance (SOC 2, ISO 27001). Requires 8+ years in IT/Systems Engineering with 3+ years managing engineers and strong hands-on experience with Okta and Jamf.

The role advises Falcon Complete customers on security posture, assesses Falcon environments against CrowdStrike standards, recommends and documents remediation, partners with internal teams to resolve technical issues, and provides service reporting. Requires 3+ years in a cybersecurity-focused role and experience with incident response, threat detection, Windows/Linux/macOS, and customer communication.

The role leads discovery, design, and end-to-end implementation of Veeva Vault CRM Events Management using the Vault Platform and automation tools. Responsibilities include configuring solutions, data migration, validation, integrations (e.g., PromoMats, OpenData), compliance reporting, cross-functional alignment, and mentoring team members. Location is Toronto, Canada; travel up to 25–30% is required. Base salary range listed: CAD 100,000–150,000.

CrowdStrike seeks a Corporate Sales Engineer to support State, Local, and Education (SLED) customers in a 100% remote U.S. role. The role covers pre-sales demo and proof-of-value activities, post-sales onboarding and adoption, and technical account management across the Falcon endpoint portfolio, cloud security, identity, AI security, and managed services. Requires a bachelor's or equivalent, 2+ years relevant experience, customer-facing skills, scripting ability, and familiarity with Active Directory and modern identity providers.

Lead Customer Success Managers and Customer Success Architects across North America to drive software adoption, measurable outcomes, and senior-level customer relationships. Responsibilities include coaching and developing team members, managing resourcing and hiring, coordinating escalations, improving processes and tools, and partnering with Sales, Product, Engineering, and other teams. Familiarity with SDLC/DevOps practices, cloud platforms (AWS/GCP/Azure), containers (Kubernetes/Docker), and application security concepts (SAST/DAST) is preferred. Occasional travel may be required.

Manage and execute multiple complex implementation and onboarding projects for Strategic (predominantly Enterprise) customers of a configurable B2B SaaS platform. Responsibilities include defining and delivering implementation plans, stakeholder alignment, change management, advising on best practices, cross-functional collaboration, and maintaining high customer engagement. Role is remote within Pacific or Mountain Time zones (US/Canada) with travel under 10%.

Salesforce is hiring a Qualified Success Architect to lead onboarding, implementation, and adoption of the Qualified Agentic Marketing Platform and Piper AI SDR for a high-volume book of SMB accounts. The role requires designing and implementing integrated solutions with Salesforce and marketing automation, building conversational flows and AI SDR strategies, driving enablement and analytics, and partnering with cross-functional teams to optimize customer outcomes. Minimum 3 years of relevant software experience; technical skills include Salesforce CRM, marketing automation, integrations, and web technologies (HTML, CSS, JavaScript).

The Director, Voice of the Customer Programs will develop and execute a global strategy to capture customer insights, build scalable advocacy programs, run an Executive Advisory Board, and produce customer content (case studies, videos, interviews, event presentations). Requires 15+ years in customer advocacy/customer marketing/communications, strong storytelling and relationship-building skills, program and project management, and the ability to influence across a matrixed organization.

Chainguard is hiring a Senior Customer Success Manager based in Germany (remote). The role is the primary post-sales contact for enterprise customers, leading onboarding, implementation, adoption, success planning, and advocacy. Requires 5+ years in customer-facing enterprise roles and domain knowledge in areas such as supply chain security, DevSecOps, AppSec, cloud, containers, vulnerability management, or related security domains.

Manage a book of studio, gym and wellness partners in ClassPass markets: drive revenue and reservation growth, retain and upsell partners, prospect and onboard new supply, perform monthly check-ins and Quarterly Business Reviews, produce performance reports, use Salesforce to manage pipeline, and work on country-specific projects. Role requires 3+ years in account management or business development.

Sayari is hiring a Senior Professional Services Analyst to support commercial customers with supply chain screening, trade compliance, and investigations. Responsibilities include screening and adjudication support, delivering compliance reports and client briefings, advising product teams as a superuser, and coordinating with revenue teams to grow engagements. Remote (US/Canada); required experience 3+ years; posted salary CAD 150,000–170,000.

Senior Professional Services Analyst responsible for helping commercial customers leverage Sayari products to analyze supply chain and business partner risk, conduct screening and adjudication, produce compliance reports and briefings, provide timely client support, and act as an in-house product superuser. Requires experience in trade compliance, sanctions/export controls, investigations, and customer engagement; includes some AI prompt engineering tasks.

Contractor role delivering professional development and coordinating implementation of Renaissance products (notably SchoolCity; eduCLIMBER a plus) for a local school district. Responsibilities include training, project scheduling, stakeholder communication, data analysis after assessments, and occasional onsite work; $50–$70/hr, 20–40 hours/week. Candidates must be authorized to work in the United States.

Customer Success Manager managing onboarding, adoption, expansion, retention and advocacy for enterprise customers using MariaDB. Acts as primary escalation contact, conducts business reviews, collaborates with Sales Engineers, Account Executives and Professional Services, and tracks customer health and success plans. Role is remote based in Malaysia with up to 40% regional travel. MariaDB does not sponsor visas or relocation.

Customer Success Manager (India, remote) responsible for long-term success, value and retention of an enterprise customer portfolio using MariaDB. Key duties include onboarding, adoption, expansion, conducting business reviews, managing escalations with technical teams, coordinating with Sales Engineers and Professional Services, measuring customer health, and driving net retention. Requires 2+ years customer-facing enterprise software experience and fluency in English. Travel up to 40%.

Senior strategic finance partner / Account Manager role owning a portfolio of UK commercial clients, building long-term relationships, matching funding needs to lenders, working with lead generation and maintaining accurate records in Salesforce. The role focuses on commercial lending product knowledge, outbound engagement, and delivering a high standard of client service.

Remote (United States) role leading Enterprise CSM teams in North America to drive retention, expansion, renewals, and customer health for high-value enterprise SaaS/cybersecurity accounts. Requires 7+ years in customer-facing roles with 2+ years managing teams and experience with CS tooling (Gainsight/ChurnZero/Totango). Estimated total compensation $200,000–$220,000; the company does not provide immigration sponsorship for this position.

Head up North America Enterprise CSM teams, owning strategy, retention, expansion, executive relationships, renewal forecasting, and team development. Requires 7+ years in customer-facing roles with 2+ years managing a team, experience with enterprise renewals/expansion, and familiarity with CS tooling (e.g., Gainsight). Compensation range provided ($200,000–$220,000 total). No immigration sponsorship provided for this position.