The Client Success Advisor acts as primary contact for mid‑complexity client accounts, translating client goals into success plans, supporting renewals and upsell, educating on product capabilities, maintaining Salesforce CRM activity, and leading governance and business reviews. Requires at least 4 years' experience in client success, account management or similar and experience working with global clients; HR/workforce solutions experience is preferred.

Frontline technical advisor and liaison between customers and internal teams (Customer Activation, Account Management, Product, Engineering). Responsible for assessing requirements, recommending Ramp architecture and integrations (ERP, HRIS, APIs), troubleshooting integration blockers, supporting technical workstreams for fast time-to-value, contributing documentation and influencing product roadmap. Role targets Commercial and Mid-Market customers; requires familiarity with ERP systems and finance/accounting workflows.

Director responsible for developing and leading a team of Technical Consultants and managers to deliver complex multi-stakeholder implementations and integrations (APIs, data flows, HRIS, ERP, identity). Partner with Customer Success, Account Management, Product, and Engineering to build playbooks, KPIs, escalation paths, and repeatable activation motions. Requires 10+ years of customer-facing technical delivery experience and 5+ years of people leadership.

Own the activation journey for a book of mid-market customers from implementation through organization-wide workflow adoption. Build change management strategies, quantify Ramp's impact in financial terms, manage stakeholders across finance leadership, partner with Sales and Technical Consulting, and surface customer insights to Product. Requires 5+ years of customer-facing experience, strong AI fluency, and ability to communicate ROI and P&L impacts.

Role embedded in enterprise accounts to lead implementation through sustained workflow adoption, build change management strategies, quantify financial impact for finance leaders, run executive stakeholder management, use AI tools daily, partner with Sales and Technical Consulting, and surface product insights. Requires 7+ years in enterprise customer success or implementations and ERP fluency.

Ramp is hiring an Account Manager to manage ~150+ mid-market accounts, drive retention and expansion, lead executive business reviews, and collaborate with cross-functional teams (product, support, marketing). Requires minimum 4 years of B2B sales or account management experience and familiarity with common sales tools.

Commercial Account Managers own post-implementation relationships for a portfolio of ~150–200 customers, driving product adoption, spend activation, retention, and expansion. Responsibilities include building multi-threaded relationships with decision makers, leading Executive Business Reviews, coordinating launches with cross-functional teams, and providing product and customer feedback. Minimum 3 years of B2B sales or account management experience is required; familiarity with Salesforce, Outreach, and accounting software is a plus.

Lead planning and execution of multidisciplinary Data Center deployment programs (evaluation to production), translate customer requirements into project plans, drive issue resolution, run engineering design reviews, and provide executive-level reporting. Requires 8+ years in high-tech electronics with deep Data Center program experience and fluency in Japanese and English.

Bask Health is hiring a Senior Customer Success Manager to build strong customer relationships and manage onboarding, value realization, engagement strategies, expansion and renewals for enterprise and large accounts. The role involves building logic-based questionnaires and workflows, supporting medication launches and upsells, triaging product and order issues, using LLMs/AI as a core part of the workflow, analyzing engagement metrics, delivering demos and collaborating with cross-functional teams. Requires 7+ years in Customer Success/Client Services at a SaaS organization and experience with e-commerce and large/enterprise customer books of business.

The role is an AI-first Customer Success position at a telehealth SaaS. Responsibilities include onboarding, building logic-based questionnaires and workflows, triaging software and order issues, driving adoption, upselling medications, analyzing engagement metrics, delivering demos, and documenting AI-native prompts and processes. Requires 5+ years in Customer Success/Client Services (SaaS), experience with e-commerce and telehealth, handling large/enterprise customers, and proficiency in English. The role may require weekend work.

Bask Health is hiring a Customer Success Account Manager to own the full customer lifecycle for telehealth customers across multiple countries. Responsibilities include onboarding, designing logic-based asynchronous visit questionnaires, helping customers launch and upsell medications, triaging software and order issues, analyzing engagement metrics, delivering demos, and documenting AI-native workflows. Role requires 5+ years of Customer Success/Client Services experience, experience in e-commerce and enterprise-sized customer accounts, and willingness to work weekends.

Own the full customer lifecycle including onboarding, value realization, engagement strategies, expansion, and renewals. Build logic-based questionnaires and AI-native workflows, triage platform and order issues, run demos, analyze customer engagement metrics, and collaborate with product, sales, and marketing. Requires 5+ years in Customer Success/Client Services at a SaaS organization and experience with e-commerce and enterprise customers.

Join Rippling's Professional Services to implement and configure the core Platform: discover customer needs, build custom workflows and formula fields (RQL), create advanced reports, configure permission profiles and approvals, train customers, and coordinate with product and engineering. Requires 2+ years SaaS experience in professional services/implementation/customer success and strong SQL/Excel skills.

The role partners one-on-one with mid-market clients to manage end-to-end implementations of Rippling’s suite (HR, Payroll, Benefits, IT), align on timelines and goals, drive adoption, and collaborate with Sales, CX, Product, and Engineering. Requires 2+ years of implementation or customer experience in a fast-growing SaaS company and proven project management and communication skills.

Rippling seeks an Enterprise Customer Success Manager (internally titled Technical Account Manager) to serve as a technical and strategic advisor for large enterprise customers. Responsibilities include technical troubleshooting, owning a book of ~20 clients, driving issue resolution with Support/Product/Engineering, advising on payroll/benefits/HR workflows, supporting renewals and add-on qualification, and training customers and internal teams. Requires 4+ years in a technical, customer-facing B2B SaaS role with experience handling complex escalations.

Provide first-line technical support for Salesforce customers: troubleshoot standard features and customizations, manage customer expectations, create and maintain knowledge documentation, and escalate to internal teams as needed. Requires a bachelor’s in computer science or equivalent, 3–5 years in technical support/technical account management, and knowledge of internet technologies (firewalls, web servers, proxies), RDBMS/SQL, OOP concepts, XML/SOAP, and front- and back-end web technologies (JavaScript, Java, .NET, etc.).

CrowdStrike seeks a Corporate Account Manager to act as primary client contact for regional enterprise customers, manage the renewal cycle, identify upsell/cross-sell opportunities, and achieve quota-based growth. The role requires full sales-cycle experience selling to technical audiences, strong communication and negotiation skills, and familiarity with sales frameworks such as MEDDPICC and Sandler.

The role is responsible for strategic customer engagement, translating functional and technical requirements into ClickUp solutions, analyzing product usage and ROI, and driving adoption across small to mid-market and dedicated accounts. Requires a minimum of 2 years in customer-facing SaaS (Customer Success or Account Management) and experience with CRM/customer success tools such as Salesforce, Tableau, Outreach, Apollo, and Front.

Regional Renewals Sales Manager (Americas). Lead a regional renewals team, build and execute territory and account plans, ensure accurate pipeline and forecasts in Salesforce, support contract closures to meet bookings targets, coach and mentor sales reps, and represent Canonical at customer and industry events. Requires leadership experience, enterprise/open source/software sales experience, strong planning and reporting skills, and professional written and spoken English. Travel regionally and internationally (twice yearly) is expected.

Graduate Customer Success Manager (remote, worldwide). Primary responsibilities include supporting customers by resolving ticket requests, onboarding new users, enriching documentation, driving digital campaigns, identifying high-risk and high-potential customers, collecting and formatting customer feedback for product teams, and collaborating with Sales and Support. Role focuses on Canonical products such as Ubuntu, MAAS, Landscape, OpenStack, Ceph, Kubernetes and data applications. Requires customer-facing experience, strong presentation and organisational skills, passion for technology (Ubuntu), teamwork and excellent English.