Remote-first Senior IT Support Engineer on the IT Tooling team responsible for designing and owning automation architecture, leading complex automation projects end-to-end, partnering with Security and IAM, building reusable frameworks, and establishing engineering standards. Requires 5+ years in IT/automation/systems engineering and experience with n8n, Airflow, Temporal, Jira Automation, Okta, Git-based workflows, and Google Workspace integrations. Annual base salary range listed: $113,815–$133,900 USD.

Responsible for responding to customer inquiries for the MIP Accounting application through tickets, phone, web and chat; identifying and replicating errors, collaborating with team members on resolutions, contributing feedback and knowledge-base content, and helping customers understand accounting transaction flows and reports. Requires basic Office 365 skills, strong communication, and 1+ years customer service experience; must be eligible to work in the United States without sponsorship.

Remote role (Canada) responsible for day-to-day Impartner PRM administration, maintaining the Impartner–Salesforce sync, building code-free automated partner workflows (Journey Builder), enforcing platform governance, supporting partner enablement and lead/deal flows, conducting UAT and sandbox testing, and driving production deployments. Requires 5+ years PRM admin experience and Impartner and Salesforce certifications.

Seeking a senior Forward Deployed Engineer to serve as primary technical advisor for enterprise customers, lead Cloudflare-based architecture and migrations (Application Security, Workers, Workers AI, Zero Trust), implement IaC with Terraform, and collaborate with product, engineering, and support teams. Requires 10+ years of relevant client-facing technical experience and advanced English.

The role reports to the Manager of Customer Reliability and focuses on senior technical support and escalation for container/cloud security products. Responsibilities include troubleshooting, engineering escalations, knowledge base and training development, bug triage, and participating in on-call rotation. Requires 5+ years of relevant experience, advanced Kubernetes and Linux skills, scripting (Bash/Shell/Python), and familiarity with public cloud providers (AWS, Azure, GCP). Salary range €44,200–€55,200 per year.

Provide senior-level technical support and escalation handling for customers of a cloud-native security product. Work with engineering on escalations, reproduce and triage bugs/enhancements, develop troubleshooting sessions, trainings and internal knowledge base content, participate in on-call rotation, and support high-touch accounts. Requires 5+ years in technical support/escalation roles (container/cloud domains), mastery of Kubernetes and Linux, scripting (Bash/Shell/Python), and working knowledge of AWS/Azure/GCP. English and French communication expected.

Provide Tier-3 support and day-to-day operations for enterprise network infrastructure at the customer site (Cisco, Juniper, Palo Alto, Fortinet). Responsibilities include advanced troubleshooting, routing and switching, firewall and wireless support, NAC (Aruba ClearPass/Cisco ISE), configuration changes, monitoring, OS upgrades/patching, certificate management, security hardening, IP address management, vendor coordination, and reporting. Role requires 24x5 rotational onsite availability and 24x7 standby for critical incidents.

EnergyHub is hiring a Software Engineer I for the SupportHub team (remote, United States). The role supports production systems (on-call every 3–4 weeks), debugs issues (primarily Java, Python, occasionally TypeScript), works with AWS and monitoring tools (CloudWatch, Sentry, Datadog), configures integrations with partners, builds dashboards on the data warehouse, and performs data migrations and scripting. Base salary range: $90,000–$110,000 USD. Visa sponsorship is not available.

Provide advanced technical support across Ping Identity products in a follow-the-sun shifted schedule (Thursday–Monday). Responsibilities include troubleshooting, root-cause analysis, case escalations, phone and alert handling, reproducing issues, collaborating with Engineering/SRE/Product/Customer Success, and adhering to ISO27001/9001 processes. Typically requires 5+ years' related experience and strong skills in Linux/Unix/Windows server administration, networking protocols (HTTP/SSL/IPv4/IPv6), Java and web containers, virtualization and cloud platforms (AWS/Azure/GCP). Salary range listed as $80,000–$100,000.

Twilio is hiring a Staff Technical Support Engineer based in Ireland to handle highly complex customer inquiries across APIs, SDKs, networking (PCAP), SQL/data analysis, and cloud/serverless platforms. The role requires 7+ years of relevant experience, strong troubleshooting skills, mentorship, and the ability to communicate complex technical issues to a range of audiences.

Responsible for driving incident lifecycle management, facilitating and resolving security incidents, creating and tracking problem records, documenting root causes and no-repeat plans, following escalation and change compliance processes, and participating in event management. Requires minimum 8 years' work experience and typically a bachelor's degree; preferred ITIL v4 experience and 2+ years of leadership experience. Salary range listed: $120,000 - $190,000.

Encora seeks a Helpdesk/Service Desk Engineer to provide first-line IT support including OS troubleshooting, networking and application support. Role requires at least 1 year experience in IT helpdesk/service desk, knowledge of ITSM tools, basic application architecture understanding and proficiency in ITIL processes (incident, problem and change management), plus strong communication skills.

Responsible for identity lifecycle management (joiner/mover/leaver), provisioning and revoking user access, administering privileged accounts, performing credential reconciliations, and supporting periodic access review and certification campaigns. The role also maintains operational records, monitors provisioning SLAs and metrics, and provides evidence and remediation support for audits and compliance.

Remote Senior Assigned Support Engineer (EMEA) responsible for end-to-end management of complex customer support cases for large GitLab customers, troubleshooting multi-layered issues using logs and low-level tools (e.g., strace), collaborating with Product/Development/Infrastructure/Customer Success to drive fixes and roadmap influence, and producing reusable support content such as knowledge articles and runbooks. Requires strong Linux/system administration, GitLab and CI/CD experience, scripting (Ruby/Bash), and familiarity with Kubernetes and MVC frameworks.

The AV Solutions Engineer will produce system designs, documentation, estimates and equipment lists; perform site surveys; and act as technical SME during project delivery, installation, commissioning and post-sales support. Required skills include AV system design and integration (Q-SYS, Extron, BIAMP, Crestron, Logitech/Poly/Neat), MS Visio and common Microsoft tools, construction management experience, and strong communication and project collaboration abilities.

Full-time Supervisor, Managed Services based in India. Responsible for leading, mentoring, and coaching Support Analysts; overseeing daily support operations across phone, ticketing, and other channels; managing escalations; maintaining documentation and knowledge base; performing quality audits and driving process improvements. Requires 2+ years in Help Desk/Service Desk/Technical Support or Managed Services and prior supervisory experience.

The Support Engineering Lead will manage and scale a team of Support Engineers, act as primary escalation for complex technical and enterprise customer issues, run incident response, build operational processes and dashboards, and partner with Engineering, Product, and Customer Success. Requires 7+ years in technical/support/software engineering and 3+ years managing technical support teams, with hands-on experience in SQL, REST APIs, debugging, and running high-volume support operations.

Provide technical customer support across email, chat, and video for Rippling's Contractor Hub. Troubleshoot contractor onboarding, payment issues, banking workflows, tax forms, and compliance; own cases end-to-end, document investigations, meet SLAs, and collaborate with Product, Engineering, Risk, and Operations. Requires 2–5 years supporting SaaS products and experience with CRM/support platforms such as Zendesk or Salesforce. Role aligns with US business hours and participates in a rotational 24/7 coverage model.

Twilio is hiring a remote Technical Account Manager to support US customers during specified business hours. The role requires 4+ years of relevant experience, strong troubleshooting skills across APIs, cloud solutions, server-side languages (Java, Node.js, PHP, C#, Python) and client-side JavaScript (React/Redux), plus networking knowledge (TCP/UDP, SSL/TLS). Responsibilities include incident resolution, proactive recommendations, collaborating with product and engineering teams, and occasional travel for in-person meetings.

Twilio is hiring an experienced Technical Account Manager to act as the primary technical contact for strategic customers, resolving complex technical issues, delivering proactive recommendations, and collaborating with product and engineering teams. Role is remote (based in Colombia) and supports customers during 9am–6pm Eastern; requires 4+ years of relevant experience and strong API, cloud, troubleshooting, and communication skills.