Lead and manage an L2 technical data support team delivering operational support for data ingestion, pipeline, engineering and distribution across cloud platforms (Azure, Databricks, Snowflake, Denodo) and Power BI. Own day-to-day support operations, escalation handling, SLA performance, runbooks/SOPs, stakeholder and vendor engagement, and continuous improvement initiatives. Experience with Medallion Architecture, ITSM (e.g., ServiceNow), data governance, and regulated/GxP environments is desirable. Role can be remote from the UK, Romania, or Poland.

Join Elastic's IT team to design, implement, and optimize Xactly Connect pipelines between source systems (e.g., Salesforce, Workday, NetSuite) and Xactly. Role requires 5+ years of hands-on Xactly Connect experience, strong SQL and ETL knowledge, troubleshooting data quality and pipeline errors, documenting mappings and transformations, and collaborating with compensation, finance, sales, and IT stakeholders. Scripting and BI / data warehousing experience are listed as nice-to-have.

The Customer Reliability Engineer (Infrastructure) will operate, monitor, and maintain cloud infrastructure and Kubernetes clusters for Astronomer's managed Airflow service. Responsibilities include incident response and resolution, building monitoring/alerting and automation, participating in on-call rotation, interfacing directly with customers, and providing feedback to product teams. Requires 3+ years' experience and customer-facing communication skills.

Thorn is hiring a Senior Support Engineer (US-based, remote) to provide advanced technical support for products such as Safer and Thorn Detect, design and build support tooling and automations (including AI-driven improvements), troubleshoot complex customer issues, own documentation and onboarding materials, and collaborate cross-functionally with Product, Engineering, Data Science, UX, and Account teams. Estimated compensation range: $79,000–$109,250/year.

Lead and develop a team of 14 L2 data support specialists responsible for triage, diagnosis, and resolution of data pipeline, ingestion, and distribution issues across Azure, Databricks, Snowflake, Denodo, and Power BI. Own SLA and escalation management, maintain runbooks and support procedures, collaborate with platform, data engineering and analytics teams, and enforce data governance and quality standards. Role requires 2+ years managing technical support or data operations teams and hands-on experience with the listed cloud data platforms and Medallion Architecture-based Data Lake environments.

CrowdStrike is hiring a Platform Professional Services Senior Consultant to lead customer engagements for deployment, configuration, optimization, and operational support of the CrowdStrike Falcon platform and related applications. Responsibilities include technical implementation, troubleshooting, scripting using Falcon APIs, integrating CrowdStrike with customer tools, supporting Incident Response and Compromise Assessment teams, and delivering workshops. Role is remote for US candidates, may require up to 25% travel, and lists a U.S. base salary range of $100,000–$155,000 per year.

Responsible for end-to-end new-hire onboarding operations including Slack-based troubleshooting, Day 1 issue resolution, managing global onboarding rotations, maintaining onboarding documentation and guides, triaging/escalating requests via ticketing systems, driving low-code/AI-assisted automation, and tracking operational metrics. Requires 3+ years in IT service desk/support or onboarding operations.

Provide technical support for Twilio’s Programmable Messaging product, troubleshoot message deliverability and customer code, communicate with customers via phone/email/chat, file Jira bug reports, collaborate with Product and Engineering, and occasionally travel for team or customer meetings. Role is remote and based in Colombia supporting the AMER time zone; requires a bachelor’s degree or equivalent and 2+ years in a client-facing technical role.

Twilio is hiring a Remote Technical Support Engineer based in Estonia to support customers using the Console platform. The role involves troubleshooting telecom and QoS issues, working with customers and cross-functional teams (Engineering, Product, Sales), handling escalations, reporting bugs via JIRA, and contributing to internal/external knowledge resources. Requires 1–3 years of relevant technical support experience and the ability to work irregular shifts, including weekends.

Serve as primary technical contact for Strategic Premium Support customers: onboard customers, perform health checks, provide product training and best practices, research and resolve technical issues, lead escalations and cross-functional remediation, create knowledge base content, and support renewals and account expansion. Role expects cloud security, incident response, forensics, network and cloud architecture expertise and up to 25% travel.

Remote West Coast role owning complex customer issues and escalations for Vertex products. Responsibilities include troubleshooting databases, APIs, integrations (ERP/eCommerce), cloud and infrastructure, leading incident response and on-call rotations, creating KCS knowledge content, and collaborating with product and engineering teams. Requires 5+ years enterprise software support experience and familiarity with listed database, integration, cloud, and troubleshooting technologies.

Provide senior-level technical support and act as the EMEA technical focal point: troubleshoot and resolve complex issues, own escalations, liaise with Product and Engineering, mentor team members, analyze recurring problems and contribute to support processes. Requires minimum 4 years in senior/tier 3/4 support roles, hands-on SaaS/web application support experience, strong skills in SQL, web technologies, networking, and monitoring/troubleshooting tools.

Replit seeks a Support Engineer I to work on a weekend shift from its NYC (SoHo) office. Responsibilities include resolving technical product issues via support tickets, debugging platform issues, maintaining the support knowledge base, participating in incident/outage communications, and collaborating with engineering and support teammates. Required: prior software development or technical support experience, experience with support tools (e.g., Zendesk), strong communication and time-management skills.

The Personalized Support Engineer provides 24x7x365 shift-based technical support to Twilio's top-tier customers, collaborating with Technical Account Managers and internal Product/Engineering teams. Requires 2+ years in client-facing technical support (experience with REST APIs, cloud solutions, SLAs, and ticketing systems like Zendesk). Shift work may include weekends; occasional travel may be required.

Join CrowdStrike as a Technical Support Engineer supporting Korean-speaking enterprise customers across the Asia-Pacific region. Responsibilities include 24x7 support, troubleshooting at application and OS levels (Windows, Linux, macOS), root cause analysis, collaborating with product and engineering teams, creating knowledge articles, and working scheduled shifts. Required: 3–8 years in product technical support and professional proficiency in Korean and English. Relevant technical areas include SaaS/cloud troubleshooting, API/REST, containers (Docker/Kubernetes), SIEM/SOAR, Active Directory/identity protocols, networking (TCP/IP, Wireshark), large-scale components (Kafka, Elasticsearch, Cassandra, Splunk) and use of AI technologies to enhance processes.

Twilio is hiring a Technical Support Engineer (level 3) to remotely support customers based in Ireland. The role involves resolving complex requests across phone/email/chat and other channels, troubleshooting APIs, web technologies and real-time communications (VoIP/SIP/WebRTC), documenting cases, participating in on-call rotations, and contributing to knowledge articles and process improvements. Approximately 15% travel is anticipated.

The Service Desk Representative (Tier 1) handles high-volume inbound support by phone and email, providing account access assistance (password resets, unlocks), logging incidents in ServiceNow, assigning or escalating tickets, and following documented workflows and compliance standards (including HIPAA). Required: 1+ year call center experience, 1+ year using ticketing/telephony platforms, ability to pass a federal background check and obtain/maintain Public Trust clearance, and U.S. residency (lived in the U.S. 3 of past 5 years).

Provide 24/7 real-time functional and technical support across CDE and Deribit, investigate and resolve customer and operational incidents (including error trade analysis), coordinate cross-functional responses, execute deployment testing in pre-production, and support client onboarding and operational enablement.

The Specialist, Market Operations role delivers real-time functional and technical support across CDE and Deribit, handling customer inquiries, error trade analysis, deployment testing in pre-production, coordinating cross-functional incident response, and supporting onboarding and operational enablement for clients and vendors. Requires 1+ years in financial markets or technical operations and familiarity with listed futures/options and tools like FIX, SQL, Salesforce, or JIRA.

Provide real-time support for electronic trading, clearing systems, and exchange applications across CDE and Deribit; investigate and resolve customer inquiries and operational incidents (including error trade analysis); coordinate with product and engineering teams on launches and deployment testing; support client onboarding and recommend process improvements. Requires 1+ years in financial markets or technical operations.