Join Astronomer’s field team to deliver technical implementations and solutions centered on Apache Airflow. The role requires strong Kubernetes and cloud experience, programming ability (Python/Go), distributed systems troubleshooting, customer-facing skills, and experience operating complex SaaS infrastructure. Compensation is estimated at $175,000–$240,000/year.

Join the field team to deliver technical solutions and implement Astronomer software for large customers. Role requires strong Kubernetes and cloud experience, programming ability (Python/Go), experience with distributed systems and SaaS infrastructure, Git/CLI proficiency, and strong customer-facing communication. Prefer candidates with Apache Airflow and infra-as-code experience and 5+ years in data engineering or equivalent.

The role is a Junior IT Administrator for a remote-first veterinary SaaS provider. Responsibilities include triaging helpdesk requests (Slack, Jira Service Management), onboarding/offboarding and SaaS account provisioning, hardware asset/inventory audits and logistics, and supporting identity/SSO, MDM, and SOC 2 initiatives. Required experience: 1–2 years of helpdesk or desktop support with macOS and Windows troubleshooting fundamentals.

Lead and scale the Lifecycle Contracts Management team for APAC (including India and Japan), serving as contract management SME and escalation point. Responsibilities include people management, recruitment, training, cross-functional collaboration, process and automation improvements, and maintaining labour law and compliance expertise. Role is fully remote with an emphasis on async working and customer service levels.

CrowdStrike seeks a Platform Operations Senior Consultant to lead customer engagements for deployment, configuration, optimization and operational support of the Falcon platform and related applications. Responsibilities include technical implementation, troubleshooting, scripting using Falcon APIs, integrating CrowdStrike with customer tools, supporting incident response and forensics collectors, and customer project planning. Requires a bachelor's in a related field, 5+ years of IT deployment or end-user environment experience, knowledge of Windows/Linux/macOS, scripting, and excellent communication skills in Spanish and English. Up to 25% travel.

Twilio is hiring a Supportability Engineer to act as the technical voice of the customer, embedding supportability requirements into the Product Development Lifecycle, analyzing support data to influence R&D, specifying proactive features (error messages, diagnostics), and orchestrating global operations readiness. Requires 5+ years in technical support/product operations/technical account management or engineering with experience on APIs, SaaS or telecommunications and familiarity with data tools such as Splunk, Datadog, Snowflake, SQL or Tableau.

The role is a technical customer-facing position responsible for driving adoption and best practices for Red Hat Middleware solutions (including JBoss EAP, Kafka, Quarkus, SSO, OpenShift). Requires 5+ years of professional Java development experience, hands-on middleware and messaging experience, debugging at language level (Java/C++), and the ability to manage customer relationships, proactively prevent incidents, and coordinate with Red Hat engineering and support teams. Occasional regional travel to customer sites is required.

Responsible for platform administration (user provisioning, permissions, integrations), first-line technical support, maintaining a custom enablement web app (HTML/JS/Next.js/React/Tailwind), building dashboards and data workflows, and creating automations using Google Sheets, Apps Script, and AI tooling. Minimum 3+ years in systems administration or related technical operations.

Thorn is hiring a remote (US-based) Support Engineer to guide customers through onboarding, troubleshoot technical issues, operate as a technical advocate, maintain documentation, and participate in on-call rotations. The role works cross-functionally with Product, Engineering, Data Science, UX, Account Managers, and Sales. Compensation is estimated at $63,000 - $101,200/year.

Twilio is hiring a Technical Support Engineer 2 to support Programmable Messaging customers. The role involves troubleshooting SMS deliverability and REST API issues, debugging customer code, filing reproducible bugs in Jira, collaborating with Product and Engineering via Slack, and providing professional customer-facing support. Requires a bachelor's degree or equivalent and 2+ years in a client-facing technical role.

Responsible for analysis, design, development, implementation and support of equities trading systems in a banking environment. Hands-on experience with FIX protocol interfaces, message-queue integration, Oracle and MS SQL databases, Linux/Unix and Windows platforms, Java/J2EE application servers, mobile deployments, DevOps tools (Jenkins, Bitbucket) and scheduling/monitoring tools (Control-M, Splunk, Geneos). Tasks include system integration, testing (unit, SIT, UAT), production deployment, post-implementation support, troubleshooting, performance tuning and preparation of technical/operational documentation.

Customer-facing engineering role responsible for operating and improving the reliability of cloud infrastructure and Kubernetes clusters for a managed Apache Airflow platform. Duties include incident response, monitoring/observability, automation, participating in on-call rotation, troubleshooting customer environments, and providing product feedback. Requires ~5 years' experience (including 3 years with Kubernetes), Linux, Python, and experience with at least one major cloud provider (AWS, GCP, or Azure).

The role coordinates incident response, maintenance, vendor support, disaster recovery tests, and reporting for NVIDIA's datacenter portfolio. It requires developing reliability programs (including problem/change control, health scoring, RAM/RCM studies), driving automation and process improvements, conducting root cause analyses, and working with ML/AI teams on failure prediction. Candidates should have a bachelor's degree or equivalent, 5+ years of datacenter operations or EHS experience, strong statistical and reporting skills, and proficiency with DCIM/asset databases and office productivity tools.

Contract Senior Production Support Engineer role (remote, Ukraine) responsible for owning resolution of complex production issues, leading Sev1 incident response, performing root cause analysis, improving reliability and tooling, maintaining runbooks and documentation, participating in on-call rotations, and partnering with Engineering, Product, and Customer Success. Requires 7+ years experience, advanced English, experience with cloud platforms (AWS/GCP), Linux, relational databases, scripting, and customer-facing support.

Hands-on leadership role responsible for end-to-end technical support strategy and execution, scaling a global team, partnering with Product and Engineering on bug triage and escalations, building AI-powered workflows for triage and diagnostics, and driving operational excellence. Requires 8+ years in technical support or support engineering leadership, strong technical acumen, and experience using AI/tools to scale support.

First point of contact for clients using Kraken's REST, WebSocket and FIX APIs. Responsibilities include answering API questions via Zendesk/email/Telegram/Zoom, diagnosing and debugging client integrations, developing and maintaining official API libraries and documentation, performing API onboarding and firewall/networking tasks, and providing QA/testing for new API features.

Provide professional technical support for MongoDB deployments (configuration, schema design, performance tuning, backups, replica sets, sharding). Administer Linux systems, work with virtualized and cloud environments (VMWare, Docker, Kubernetes, AWS/GCP/DigitalOcean/Azure), troubleshoot complex issues, and contribute to support content and product strategy. Role is remote with occasional travel; English customer-facing experience required. Minimum of 2 years related experience noted (MySQL experience 2+ years).

The Deployment Engineer executes field deployment, commissioning, validation, and troubleshooting for Armada’s modular data centers. Requires 4–7 years in mission-critical infrastructure or data center field engineering, hands-on experience with electrical, mechanical/HVAC, controls/BAS, low-voltage, BMS/EPMS/DCIM platforms, and the ability to work independently in fast-paced deployment environments. U.S. citizenship and eligibility for a security clearance are required.

Provide technical support focused on billing: analyze invoices, handle billing reconciliation and account audits, investigate pricing/usage issues, escalate and verify resolutions, report bugs, and produce knowledge-base and reporting documentation. Requires fluency in Japanese and English and experience with Excel, SQL, Zendesk, RESTful APIs and telecom/QoS troubleshooting. Role is remotely based in Japan with occasional travel.

Replit is hiring a Support Engineer II to work from the NYC office (SoHo). The role involves resolving customer tickets, debugging platform issues, filing and driving bug resolution with engineering, maintaining internal tooling and the knowledge base, leading incident communications, and mentoring newer support staff. Requires 3+ years in technical/developer support or systems engineering and experience building/debugging applications with JavaScript, Python, or similar languages.