The Core Support Technician will implement and configure KnowBe4 products, investigate and resolve technical issues, manage the ticketing queue, and conduct technical walkthroughs/webinars while collaborating with Customer Success and Product teams. Role is hybrid (on-site and WFH) in Heredia, Costa Rica and requires at least 1 year of related technical support experience.

Lead and develop Support Engineers and Technical Account Managers in a 24x7 environment, oversee case and escalation management, drive operational excellence (KCS, SLAs, follow-the-sun), and partner with Engineering and Product to implement AI-powered support capabilities and analytics. Pacific time zone coverage is required; role requires 5+ years in enterprise technical/customer support including people leadership and ~10% travel.

Join TransUnion/Sontiq as a Swedish-speaking Customer Service Incident Coordinator on a shift pattern (Mon–Fri 10:30–19:00). Responsibilities include screening and interviewing clients by phone, assessing fraud/breach severity, managing case documentation and escalations, liaising with creditors and authorities, and providing customer support throughout incident resolution.

On-site role in Mexico City (Monday–Friday, 6:00 a.m.–4:00 p.m. aligned with U.S. business hours). Provide operational support to insurance producers via phone, email, and chat; document interactions in CRM; run outbound/reactivation campaigns; collaborate with Sales and Underwriting. Requires 1+ years relevant experience and B2+ English.

Rippling seeks a Benefits Operations Associate / Support Analyst to own end-to-end resolution of benefits and enrollment issues for US customers, collaborate with carriers, vendors, Product and Engineering to root cause problems and implement process or automation fixes, and manage escalations and stakeholder communication. Requires 1-3 years in a customer-facing operational role.

Concierge Gen Ops Specialist / Principal Coordinator for Velocity Black (Capital One). Responsible for communicating with clients, restaurants, vendors and team members to complete end-to-end member requests across dining, experiences, travel and luxury goods; sourcing content ideas for the Content Team. Requires at least 1 year of luxury hospitality experience, flexible availability (evenings/weekends). Salary range listed: $56,800–$64,800 (annual) for listed locations. Capital One will not sponsor a new applicant for employment authorization for this position.

Deliver primetime reservations, develop and maintain relationships with top-tier restaurants and nightlife venues across major US markets, source content for the team, and service high-net-worth clients. Requires strong communication, relationship-building skills, flexible hours (evenings/weekends), and at least 1 year of fine-dining experience. Capital One will not sponsor a new applicant for employment authorization for this position.

Handle end-to-end travel bookings (flights, hotels, vacation homes, car rentals) for Velocity Black members using GDS and other online tools. Work with global suppliers to secure rates and perks, communicate with clients and team members, and operate in a shift schedule including evenings/weekends. Minimum 2 years luxury hospitality experience. Salary range listed: $56,800–$64,800 (annual). Capital One will not sponsor new applicants for this position.

This permanent, remote U.S. role (eligible in the lower 48 states) requires two years of insurance experience and includes a required state personal lines license (to be obtained during onboarding if not held). Candidates begin a 21-week virtual training program starting October 12, 2026, with post-training call-center shift schedules (including possible weekends). Salary range listed: $46,345–$80,700 USD per year.

The Home Depot Virtual Apron Millwork Virtual Design Specialist provides remote support to online and in-store customers and associates—designing/customizing doors and windows, creating quotes, obtaining payment, and delivering consultative selling and visual merchandising. Position is remote, typically reports to a Contact Center Supervisor, requires a minimum of 5 years' relevant experience, and notes a pay range of $21.00 (hour) for specified locations. Travel is typically <5%.

Provide first-line support for trading products (spot, margin, futures), Kraken desktop and related crypto deposit/withdrawal issues via text and live channels. Responsibilities include diagnosing and resolving trading issues, QA/testing of features, assisting with team QA/training, fee/margin/P&L explanations, and monitoring for fraud. Role is fully remote and requires working evenings and weekends.

Remote Healthcare Customer Service Representative responsible for outbound calls to patients and members (scheduling preventative screenings, conducting surveys, benefits/insurance assistance), data entry and use of Outlook/Word. Requires high school diploma or GED, bilingual English/Spanish, strong computer and communication skills, and ability to provide two monitors (22"+ with HDMI/DisplayPort).

Appcues is hiring a remote Support Specialist based in the Philippines to provide written and live support (email, Slack, chat, phone, video), run training sessions, participate in support office hours, and present customer issues internally to drive prioritization. The role collaborates with CX, Finance, Marketing, and Sales teams and involves using AI tooling to improve support and customer outcomes. The shift covered is Monday–Friday 9am–5pm PST.

Provide technical support for Twilio customers as a subject matter expert on Twilio APIs and SDKs, troubleshoot server- and client-side issues, QoS, SIP/VoIP/IP telephony and networking (TCP/UDP, SSL/TLS), file JIRAs, collaborate via Slack, and escalate product issues to engineering. Role is remote in India and requires shift work and occasional travel.

Manage premier enterprise accounts with a focus on escalation and critical incident management, coordinating internal support engineers and cross-functional teams to meet SLAs. Responsibilities include monitoring account health, organizing case reviews, running postmortems, designing process improvements, managing on-call rotations and follow-the-sun handovers. Requires 5+ years of experience with enterprise-class software systems in a client-facing role and strong communication and stakeholder management skills.

Remote (United States) Technical Support Manager role at Cribl responsible for leading a technical support team, managing customer escalations, reviewing cases and metrics, mentoring engineers, and maintaining processes to meet SLAs and CSAT. Requires a minimum of 3 years leading technical teams and 10 years in customer-facing roles; familiarity with big data and technologies such as Splunk, Elastic, Kafka, Kinesis and cloud platforms (AWS/Azure/GCP) is listed as a plus.

Red Hat is hiring a Technical Account Manager for OpenShift to work with strategic enterprise customers in Austria (remote). The role involves providing technical and architectural guidance, proactive support and mentorship, incident management, collaboration with engineering/product/support teams, and maintaining customer environment documentation. Requires 5+ years of relevant experience and strong written and verbal skills in German and English; travel as necessary.

Remote role (United States) supporting ~4,000 SMB accounts in a pooled customer success model. Responsibilities include onboarding guidance, resolving account questions and escalations, proactively engaging customers based on usage and renewal signals, identifying upsell/expansion opportunities, and partnering cross-functionally to improve customer outcomes. Role requires 1–2 years of prior customer-facing experience in SaaS or related B2B functions.

The Inside Sales Support Representative works with Outside Sales partners to grow managed accounts by providing consultative support, accurate quotes and sales orders, end-to-end project ownership, issue resolution, post-sale follow-up, and cross-functional vendor coordination. Requires CRM and telephony use, customer service and project management skills, and a consultative sales approach. Minimum 1 year experience.

Lead Coinbase’s global social support program, define playbooks/voice/tone, manage crisis communications and escalations, partner with Comms, Fraud, Product, and Trust & Safety, and present data-driven insights to executive leadership. Requires 6+ years leading social programs and experience with high-visibility, real-time support environments.