Mozilla is hiring a Staff Enterprise Support Operations Manager to design and launch its B2B support operating model. The role is an individual contributor responsible for vendor management, workforce and capacity planning, SLAs and KPIs, incident coordination, vendor training, and cross-functional alignment with Product, Engineering, Sales, and other teams. Requires 5+ years in B2B/enterprise support operations, vendor management, and experience with tools like Zendesk and Jira.

The role supports customers’ use of the Twilio platform on the Accounts & Billing team, resolving routine requests and escalations via Zendesk, phone, chat and other channels. Required responsibilities include documenting interactions, meeting SLA targets, leveraging automation/AI tools, and escalating to senior technical resources when needed. The role requires 3+ years’ experience, fluency in English, and availability for on-call/rotation hours; occasional travel may be required.

Granum is hiring a remote Customer Support Specialist (Tier 1) to field phone, email, chat, and ticketing inquiries for its SaaS products across the U.S. and Canada. Responsibilities include troubleshooting and resolving customer issues, escalating bugs to development, contributing to knowledge base content, and working cross-functionally to improve support processes. Candidates must have the right to work in the U.S. or Canada without sponsorship.

Support customers on Rippling's Global Payroll and HR platform: resolve payroll processing, tax filing, and compliance issues; act as regional product expert and escalation point; create documentation and analyze support interactions. Requires 1–4 years of US payroll customer support experience, a bachelor’s degree, strong analytical and communication skills in English, and residence in a Pacific or Mountain timezone state with ability to work a shift between 9am and 6pm PST. Posted hourly pay tiers: $22.19–$23.49.

Provide day-to-day email support to Songtradr users (artists, labels, fans, buyers); troubleshoot product issues (including HTML/CSS/JS), maintain and update help documentation, analyse recurring issues, and collaborate with product and engineering. Requires at least 2 years of customer support experience in a SaaS environment and strong written communication.

Contract, part-time (up to ~25 hrs/week) Global Study Coordinator based in France responsible for supporting Global Study Managers with planning and operations of active clinical trial studies, serving as main point of contact for patient communications and managing travel/transportation logistics and budgets. Requires fluent French and English, familiarity with Microsoft Office, and ~2+ years' experience in travel and/or pharma preferred.

The Collections Associate (based in Costa Rica) is responsible for reducing accounts receivable and minimizing bad debt by contacting B2B customers via email and phone, performing account reconciliations, resolving unapplied/unidentified cash, negotiating payment plans for delinquent balances, processing credit card payments, and responding to customer inquiries within 24–48 hours. Requires 2+ years A/R & collections experience and proficiency with Excel and G Suite; experience with NetSuite/Salesforce and foreign currency is a plus.

The Contact Center Supervisor leads, coaches, recruits and manages a team (typically 6+ direct reports) to ensure quality customer interactions, productivity, scheduling, performance management, reporting and escalation resolution. Requires minimum 1 year of work experience and legal authorization to work in the United States.

The Contact Center Supervisor leads and coaches a team of customer service associates to ensure quality interactions and achievement of department KPIs. Responsibilities include day-to-day operations oversight, scheduling, performance management (evaluations, corrective action, mentoring), recruiting/hiring, training, reporting and escalation resolution. Typically reports to the Contact Center Manager and has 6+ direct reports. No travel required; candidate must be legally permitted to work in the United States.

Front-line role for high-value enterprise customers: diagnose, reproduce, and resolve complex platform issues; manage SLAs and incident communications; escalate to Product and Engineering; build internal tooling and documentation; mentor other support engineers. Requires 4+ years in technical/developer support or systems engineering and hands-on debugging experience (JavaScript, Python, or similar).

Contract (6 months), remote role restricted to specific U.S. states. The Pharmacy Technician will verify eligibility and drug coverage, manage prior authorization requests under protocol, coordinate outreach with pharmacies/providers, build authorizations in the claims system, and triage clinical cases to pharmacists as needed. Requires an active pharmacy technician license and 2–4 years of related experience; proficiency with Mac, MS Office and G Suite is required.

Role based in Bulgaria (remote) responsible for day-to-day delivery, quality assurance, and operational management of Media Intelligence Digests for a portfolio of client accounts. Requires ~1+ years supporting time-sensitive operational workflows, strong written communication, attention to detail, and cross-functional collaboration. Standard working hours: 12:00–20:00 Bulgaria time to cover North American morning operations. Up to 10% travel.

Lead Twilio’s North American escalation management team as the primary customer advocate for high-visibility incidents, driving systemic product and process improvements, mentoring staff, and owning strategic reviews (MORs/QBRs). Role requires strong executive communication, data-driven decision making, project and process leadership; travel may be required occasionally. Desired experience listed as 10+ years (with 7+ years in leadership).

Kraken is hiring a remote Client Experience Specialist on a 6-month fixed-term contract to manage client onboarding and verification (including KYC document review), assist with fiat funding and withdrawals, handle email and live chat inquiries, and escalate suspicious documentation. The role requires 2+ years in customer service or business support, willingness to work 24/7 rotating shifts, strong knowledge of cryptocurrency, and adherence to AML/CTF, QA, and data privacy frameworks. Experience with CRM tools (Zendesk or Salesforce) and AML/KYC processes are preferred.

Customer-facing senior support role responsible for end-to-end ownership of top-tier customer issues for Ping Identity's cloud identity platform. Duties include troubleshooting REST APIs, SSL/TLS, LDAP, cloud and virtualization environments, collaborating with Engineering/SRE/Product teams, participating in on-call rotations, documenting bugs and knowledge base articles, and contributing to process and training improvements. Requires a minimum of 8 years' related experience.

Join LivePerson as a Technical Support Engineer II to resolve complex technical issues for enterprise customers, collaborate with product and development teams, analyze recurring issues to improve support tools/processes, mentor team members, and work 24/7 shifts including on-call duties. Requires a minimum of 3 years in Tier 2/3 or equivalent customer-facing support and strong English communication skills.

The Account Associate supports partner success and retention across the region by resolving operational issues via email and support channels, maintaining partner information and schedules, assisting onboarding, preparing reports with Account Managers, monitoring partner performance, and delivering timely, professional partner support. Role requires 0–1 years' experience, strong communication and organisational skills, and fluency in English and German.

Snyk is seeking a Technical Support Engineer to act as a technical escalation point for complex customer issues, drive resolutions with Engineering/R&D, mentor junior support staff, and support users via email, chat, and voice. Requires at least 1 year of customer-facing technical support experience and familiarity with languages such as Node/JavaScript/TypeScript or Go; experience with GitHub, Kubernetes, Docker, and cloud-native environments is a plus.

Twilio is hiring a Technical Support Engineer 2 to support customers using Twilio's Voice, Platform Application & Segment products. The role is remote (based in Colombia), involves rostered shift work (5-day week, may include weekends and holidays), occasional travel, and requires collaborating with customers and Twilio Product/Engineering teams to troubleshoot APIs, VoIP/SIP, QoS, network and application issues. Required: 2+ years technical support experience and hands-on experience with JavaScript, server- and client-side debugging, APIs/HTTP/REST, SQL, and networking fundamentals (TCP/UDP/SSL/TLS).

Contract, part-time (up to 25 hours/week) remote role based in Hungary. The Global Study Coordinator supports Global Study Managers in planning and operations of active clinical trials, acting as main contact for patient communications and managing patient travel (air, hotel, ground), budgets, vendor interactions, data entry/transfer and reporting. Requires fluent Hungarian, English and French; bachelor's degree or equivalent; Microsoft Office proficiency.