Deliver a memorable, empathetic customer experience across email, phone and order systems for Ollie customers. Track and monitor customer interactions and feedback, support CX initiatives and projects, help develop agents and drive improvements to the Canine Care experience. Role reports to the Customer Experience Manager; hiring remote candidates local to Salt Lake City or Nashville.

Remote Lead, Community Support role responsible for driving cross-functional projects, improving core support tooling (Intercom/Fin/Zendesk), managing vendor relationships, and staying grounded by handling tickets regularly. Requires 8+ years in community/customer/user support, strong analytical skills, and experience with support platforms. US salary listed at $117,014 USD/year. Role requires schedule overlap with US, UK, and Singapore timezones; Kickstarter supports hires in specified US states and the United Kingdom.

Role based in Bulgaria (Tide) focused on calling and converting app sign-ups into full members, walking prospects through onboarding, troubleshooting documentation/KYC issues, and upselling products. Native-level German (spoken and written) is required. Salary range €17,600–€19,800 gross per year and standard company benefits listed in the vacancy.

The role supports cloud billing and invoicing processes including account reconciliations, handling customer billing disputes, processing return authorizations and credit memos in NetSuite, light collections and chargeback submissions, and generating reconciliation reports. Requires 3+ years in billing or related financial operations, proficiency with Excel and basic SQL, experience with case management systems, and collaboration with support, legal, order ops and engineering teams.

Concierge Specialist IV on Coinbase's Customer Experience team serving as senior subject-matter expert and primary contact for high-value clients. Responsibilities include end-to-end ownership of complex escalations, cross-functional collaboration with Product/Engineering/Compliance, proactive onboarding and product adoption (including staking and Coinbase One), mentoring junior Concierge agents, and participating in on-call rotations. Requires 4+ years in customer success/account management in financial services/fintech/crypto, familiarity with derivatives, professional fluency in Mandarin and Cantonese, experience with CRM/support tools (e.g., Salesforce, Zendesk), and current or prior CMS 6A license. Annual base salary listed as 96,900 SGD.

Twilio seeks a Fast Track Onboarding Specialist to provide personalized onboarding and A2P compliance guidance, manage onboarding SLAs and credit utilization, engage directly with customers (calls, Slack, ServiceNow), report metrics, and liaise with operations and product teams. Role is remote in India and operates NAMER shift (evening/night IST). Requires 2+ years' experience with A2P products and direct client interaction.

Lead recruiting, coaching, performance management, staffing and service delivery for worldwide technical support; manage incident and escalation response, KPI tracking and reporting, and cross-functional initiatives with product, engineering and implementation teams. Requires 5+ years of direct leadership in a client-facing/technical support environment; experience with Salesforce Service Cloud, Jira, Power BI, multi-channel contact centers, Agile and ITIL is preferred.

Leads operational delivery of AI-first end-user technology services across all time zones, owning service desk and field support, incident and problem management, virtual agents, and automated remediation. Requires a bachelor’s degree, 10+ years in IT/end-user support or enterprise service delivery, and 5+ years leading global distributed support teams with hands-on experience deploying conversational AI, automation, ITSM (e.g., Jira Service Management), identity and device lifecycle workflows, and service KPI management.

Remote full-time permanent role handling inbound customer service inquiries for group insurance plans. Responsibilities include answering participant questions about coverage, opening and resolving support tickets by phone, escalating to specialists as needed, complaint resolution, and following internal security policies. Requires 1–3 years customer support experience, strong written and verbal English and French, familiarity with Microsoft Office, and comfort with ticketing systems; Genesys Cloud CX and insurance product knowledge are assets.

Full-time, permanent remote role responding to participant inquiries about employer-sponsored group insurance plans. Requires 1–3 years customer service experience, fluency in English and French, experience with ticketing systems and Microsoft Office; Genesys Cloud CX is a plus. Starting pay CAD $20–$22/hour, typically 37.5 hours/week with day/evening rotation.

Provides in-home measurement appointments and quotes, supports sales and product inquiries, coordinates installations, and maintains customer relationships. Role is a traveling field position covering a predefined geographical area, requires at least 1 year of related experience, reliable transportation, and the ability to perform physical tasks (lifting 8–20 lbs). Reports to the Assistant Market Manager.

Leads and manages a contact center team (typically 6+ direct reports) including hiring, training, scheduling, coaching, performance evaluations, escalation resolution, reporting and operational improvement. Requires 1+ years leadership experience and a high school diploma/GED. Pay range $70,000–$80,000 is provided for specified states.

Provide technical support focused on billing: analyze invoices, handle billing reconciliation and account audits, investigate pricing/usage issues, escalate and verify resolutions, report bugs, and produce knowledge-base and reporting documentation. Requires fluency in Japanese and English and experience with Excel, SQL, Zendesk, RESTful APIs and telecom/QoS troubleshooting. Role is remotely based in Japan with occasional travel.

As a Press Release Operations Specialist, you will support customers through press release submission to delivery, troubleshoot publishing/formatting/scheduling issues, manage newsroom content, monitor release status, and escalate technical issues to Product and Engineering. Role is remote in the United States, works roughly 12:00 PM–9:00 PM ET, includes up to 10% travel, and has a stated US starting pay of $27/hour.

Replit is hiring a Support Engineer II to work from the NYC office (SoHo). The role involves resolving customer tickets, debugging platform issues, filing and driving bug resolution with engineering, maintaining internal tooling and the knowledge base, leading incident communications, and mentoring newer support staff. Requires 3+ years in technical/developer support or systems engineering and experience building/debugging applications with JavaScript, Python, or similar languages.

Replit is hiring a Support Engineer I to work from the NYC office, handling customer support tickets, debugging platform issues (JavaScript/Python or similar), reporting bugs to engineering, contributing to internal tooling and the knowledge base, and supporting incident communications. The role requires 1–2+ years of software development or technical support experience and familiarity with tools such as Zendesk, Linear, and Slack.

Join Twilio as a remote Technical Support Expert on the Onboarding and Compliance Support team, based in Colombia. The role delivers ticket and live support (chat/phone/Zoom), handles escalations, guides customers through compliance and account/security issues, uses knowledge-base and tooling (e.g., Splunk, DataDog, SQL) for investigation and reporting, and may require occasional travel and weekend/holiday work.

Work-from-home position processing prescription refill requests via phone, email and fax; verify and dispense refills per policy; interact with patients and providers; track KPIs and provide administrative support. Requires High School diploma/GED, 1+ year retail pharmacy experience, CPhT or nationally recognized medical assistant certificate, knowledge of Medicare Part D/B and HIPAA, and bilingual Spanish/English proficiency. Wage listed at $17.50/hour.

Chegg is hiring a remote Student Success Coach (video) to deliver relationship-based, live 20–30 minute coaching sessions (up to 40–50 per week) for learners across the United States. The role requires preparing sessions using learner data, documenting interactions in CRM, collaborating with internal teams, and availability 9am–5pm PST. Minimum 3 years experience preferred. Base salary range: USD 64,800–85,000 per year.

Provide technical support for Twilio's platform with focus on email infrastructure (MUA/MTA, SMTP, TLS/SSL). Resolve complex customer issues, collaborate with Product and Engineering via Slack and JIRA, contribute to knowledge bases, and may work irregular shifts including weekends. Required: 3+ years experience, RESTful/API knowledge, cloud solutions familiarity, network troubleshooting, and strong written/verbal communication.