DigitalOcean is hiring a Senior Technical Account Manager (AI/ML) to serve as a strategic partner for key accounts: designing and advising on cloud architectures, conducting technical workshops/QBRs, resolving escalations, and driving retention and expansion. The role requires strong cloud and Linux expertise, programming experience (e.g., Python, Go), familiarity with Terraform/Ansible/Docker/Kubernetes, and experience with major cloud providers (AWS/GCP/Azure). Compensation range listed: $140,800–$176,000 (USD, annual).

Role supporting Kraken's highest-value private clients (HNWI) by delivering white-glove relationship management, personalised trading enablement and benefits. Responsibilities include driving KPIs (revenue, trading volume, assets on platform), executing programmes to increase client activity, leveraging blockchain analytics and trading data, and partnering with product/marketing/client service teams. Requires 5+ years in relationship/account/private client management with at least 2 years in crypto and fluency in English.

Lead and develop a global team of Startup Contract Managers (6 total: 4 in Americas, 2 in EMEA) focused on renewals, pricing conversations, contract negotiations, and long-term commercial partnerships. Responsibilities include coaching, building scalable renewal processes and operational workflows, improving forecasting and CRM hygiene, partnering cross-functionally (Customer Success, Sales, RevOps, Product, Legal, Finance, Support), and translating negotiation strategies into playbooks and enablement materials. Role is within a B2B SaaS company (Ashby) and emphasizes operational rigor, commercial judgment, and team development.

Provide email, chat, phone, and ticket support; handle escalations and complex customer needs; collaborate cross-functionally and capture product/experience feedback. Use tools including Zendesk, Confluence, Jira, Stripe, Slack and AI assistants (e.g., ChatGPT, Claude). Requires 3-5 years' direct customer support experience. Hourly base pay listed at $20.77–$25.96.

Lead post-sale client relationships for SmithRx Tier 1 customers, including onboarding, development and maintenance of client success plans, reporting, escalation and risk mitigation, cross-functional coordination, and mentoring of Account Managers. Requires 5+ years direct account/relationship management experience in the healthcare space and working knowledge of commercial health insurance and pharmacy benefits.

Chainguard is hiring a Senior Customer Success Manager to be the primary post-sales contact for enterprise customers, responsible for onboarding, implementation, adoption, value realization, and advocacy. The role requires collaborating with Solutions Architects, Technical Support, Product, Engineering and Sales, and expects 5+ years of enterprise customer-facing experience and relevant domain knowledge in security, DevSecOps, containers, cloud, or related areas.

Manager responsible for overseeing a team focused on customer success and account management for SmithRx's PBM clients. Key duties include setting team goals, managing KPIs and CSAT, coaching team members, ensuring account coverage, identifying churn risks and expansion opportunities, coordinating cross-functional issue resolution, and maintaining trusted client relationships. Requires 5+ years of leadership experience in Customer Success/Account Management and working knowledge of healthcare/pharmacy benefits.

Senior consulting role leading the SMB practice in Veeva's Commercial Practice. Responsibilities include building and leading the SMB practice, driving revenue targets (~$2.5M+), shaping offerings, advising C-suite clients on customer engagement and commercial evidence, leading Vault CRM migrations/implementations, and driving organizational change using data and AI. Requires 10+ years of Life Sciences consulting experience. Location: Boston, Massachusetts (Work Anywhere / Remote US). Base pay listed: $120,000–$250,000 per year.

Lead strategic relationships with enterprise pharmaceutical clients for Ostro, developing digital and omnichannel strategies, advising on product and campaign performance, and managing complex initiatives across cross-functional teams. Requires 4+ years in digital marketing/client services within healthcare/pharma, experience with HCP and patient website launches, and familiarity with Veeva Vault PromoMats; travel to client sites approximately quarterly.

Veeva is hiring an Implementation Project Manager to own complex software implementations from kickoff to go-live for the Ostro team. Responsibilities include project delivery, risk management, configuring client applications with a no-code flow builder, QA testing, and preparing MLR/PRC annotations; the role requires 2+ years managing multiple concurrent SaaS implementations and strong client/stakeholder communication.

Docker is seeking a Senior Technical Sales Enablement Manager to own end-to-end technical enablement programs (content, LMS, facilitation, measurement) for SE and TAM teams. Role requires 5+ years in a fast-paced SaaS technical, pre-sales, or enablement position; Docker does not offer visa sponsorship. Compensation ranges are listed separately for Canada and the United States in the posting.

Manage end-to-end payroll cycle for workers, handle queries, ensure compliant and timely payroll processing, generate sales invoices and manage funding/billing, maintain employee records, and coordinate onboarding/offboarding and background checks. Requires 2–3 years' experience and strong communication skills in English and the local language. Fixed-term remote role based in India supporting EMEA.

Principal Client Partner (EMEA) based in London/Amsterdam (hybrid). Partner with CHROs and senior leaders to translate business and talent challenges into transformation plans, lead cross-functional deployment teams, drive executive alignment and expansion, and apply AI-driven insights to quantify client impact. Requires 10+ years of relevant experience. Base salary range disclosed (£112,000–£140,000).

First Forward Deployed Creative Strategist at Hightouch reporting into Solutions & Success. Engage with performance marketing leaders, define and drive pilots to closed deals, collaborate with creative designers to optimize AI-generated assets, and help build the go-to-market and educational playbook while feeding market insights to product and engineering.

Own the lifecycle of client deployments across MeridianLink’s software: manage onboarding and integrations, coordinate internal and external stakeholders, adhere to project schedules, educate clients on platform capabilities, identify issues and improvement opportunities, and translate feedback to Product. Requires a bachelor’s degree and 2–4 years relevant experience.

Manage and develop a team of 6–8 Implementation Managers, resolve high-priority customer escalations, drive feature adoption and onboarding outcomes, improve processes and KPIs, and collaborate with Sales, Product & Engineering, and Support. Requires 5+ years of SaaS experience in professional services/implementation/customer success and 2+ years leading a team.

The Customer Success Architect (EMEA) role at GitLab owns a book of customers to drive adoption, retention, and business outcomes through technical enablement, onboarding, customer success plans, and cross-functional collaboration with Support, Product, Engineering and Services. Requires knowledge of Git, CI/CD, DevSecOps and fluency in German or French.

Pacvue is hiring a Senior Enterprise Account Manager (EMEA) to be based in Germany and travel across Europe as needed. The role owns end-to-end success for a portfolio of European agency and ecommerce clients—driving revenue growth, retention, strategic planning, performance reporting, and identifying upsell/cross-sell opportunities. Requires 5+ years in account management/client success/consulting within ecommerce, digital advertising, or SaaS, advanced analytical skills, and fluency in German and English (C1+).

Lead a team responsible for Husky, Datadog’s distributed petabyte-scale columnar event store. Responsibilities include managing engineers, reviewing architecture and RFCs, ensuring operational excellence and on-call practices, and scaling the system (ingestion, persistence/compaction, metadata services) to meet growing scalability needs. Role is based in Paris with a hybrid workplace model. Benefits mentioned include equity (RSUs), ESPP, and professional development programs.

Granicus is hiring a Strategic Account Manager to manage and grow local government SaaS accounts within a designated territory (candidates should be based in Texas). Responsibilities include account nurturing, renewals, contract negotiation, partner collaboration, leading pursuit teams, CRM (Salesforce) usage, and meeting sales targets. Role requires 3+ years of public sector sales experience, ability to sell subscription-based solutions and work with partners; travel approximately 25%.