The role is a Systems Engineer in the Vienna area responsible for technology/product consulting and pre-sales technical support: delivering technical presentations, designing solutions, leading PoCs, supporting RFI/RFP responses and working with partners and account teams. Requires strong pre-sales engineering experience, hands-on lab skills and knowledge of networking (Layer 2/3, IPv4/IPv6), Wi‑Fi, SD‑WAN, network security and cloud/network virtualization. Fluent German and English are required; domestic/international travel will be required.

Systems Engineer (pre-sales) in Germany supporting technical sales, RFI/RFP responses, Proof of Concept activities and solution design. Requires fluent German and English, proven pre-sales engineering and major account experience, hands-on lab skills and knowledge of networking technologies (L2/L3 switching, IPv4/IPv6, overlay networking, VPNs, Wi‑Fi, network security). Familiarity with cloud-managed networking, SD-WAN, automation, scripting and APIs is advantageous. OTE stated between 90-95K (on a 70/30 split).

Work 8-hour shifts (including one weekend day) handling customer-facing cases for Self-managed and SaaS GitLab, reproduce and triage issues, write bug reports and merge requests, perform Linux system troubleshooting (including strace), script in Ruby/Bash, collaborate with Product/Engineering/Infrastructure teams, create support documentation, and participate in on-call rotations and hiring activities.

Red Hat is hiring a Remote Technical Account Manager (East US) to provide enterprise-level technical and architectural guidance for Red Hat Enterprise Linux. The role includes managing a small set of key customers, proactive technical reviews, incident management, documentation, and collaboration with engineering, R&D, and product teams. Candidates should have 5+ years of experience in support, engineering, IT, development, or QA and experience with RHEL (installation, patching, tuning, troubleshooting). Familiarity with Ansible/automation, container technologies (Docker/Podman/Kubernetes), configuration management, Git/SVN, RPM-based Linux, and cloud/container deployments is desirable. Salary range listed: $96,440–$154,190/year.

Appcues seeks a Technical Success Manager to be the primary technical partner for strategic customers. Responsibilities include owning technical onboarding (SDK implementation, integrations, data mapping, event tracking), training customers, designing and deploying in-app experiences for scoped premium services, auditing accounts, monitoring installation health, diagnosing and triaging issues, and documenting root causes. Role is remote for US candidates and must sit on the US East Coast. Compensation range listed is $60k–$80k USD/year (OTE).

Provide tier-3 support and resolution for InfiniBand and Ethernet fabrics in large AI, HPC, and storage environments. Responsibilities include subnet management (UFM/OpenSM), routing and congestion control troubleshooting, developing technical solutions, issue replication, customer interactions (including site visits), and improving support processes. Requires 5+ years customer support experience, strong Linux and scripting skills, and hands-on networking expertise.

Seeking an Incident Commander with 8+ years' experience in incident/problem management and IT operations within fintech/banking/trading. Responsibilities include leading major incidents, conducting RCAs, enforcing SLAs, maintaining audit-ready process documentation for SOC audits, managing DR and BCP exercises, and partnering with engineering, risk, and compliance teams. Hands-on experience with ITSM tools (ServiceNow, JSM, HPSM, CMDB), ITIL processes, reporting/analytics and stakeholder communication is required.

Join the Exchange Operations team to manage availability, stability, and performance of production and demo trading environments. Responsibilities include daily operational processing, incident triage and resolution, performance tuning, release support, documentation, and automation. Requires 5+ years supporting mission-critical production applications, Linux, scripting (Bash/Python), SQL, and willingness to work rotational shifts.

Provide technical support for Twilio customers as a subject matter expert on Twilio APIs and SDKs, troubleshoot server- and client-side issues, QoS, SIP/VoIP/IP telephony and networking (TCP/UDP, SSL/TLS), file JIRAs, collaborate via Slack, and escalate product issues to engineering. Role is remote in India and requires shift work and occasional travel.

Encora is hiring an Application Maintenance Engineer based in Singapore. Responsibilities include root-cause analysis of incidents (application, batch, connectivity), prioritizing defects and releases, supporting SIT and UAT, verifying/deploying programs, and maintaining production stability. Requires a degree in Computer Science (or related), at least 8 years' relevant experience, strong hands-on skills in Java (Spring Boot), APIs/microservices, databases (SQL/Hibernate), and experience with middleware and platforms such as IBM MQ, Kafka, OpenShift, JBOSS, Solaris/RedHat Linux. Knowledge of FIS OPF is mandatory; payment domain and SWIFT experience are a plus.

Join Veeva as a Product Support Engineer to provide global technical support for Veeva Vault and its integrations (including Salesforce/Veeva CRM). Responsibilities include diagnosing and resolving production issues, replicating defects in test environments, coordinating releases, documenting processes, and interfacing with development, QA, product management, and professional services. Role is full-time (Mon–Fri) with rotational evening on-call coverage. The posting notes the employer cannot sponsor F1 or H-1B visas.

The Technical Account Manager provides technical and architectural guidance to assigned customers to optimize Red Hat infrastructure (notably OpenShift), builds strong stakeholder relationships, proactively identifies and mitigates issues, troubleshoots and escalates technical problems, and supports adoption of containerized and cloud solutions. The role requires 5+ years of relevant technical experience and may involve travel.

DigiCert seeks a Technical Account Manager to act as a trusted technical advisor and primary point of contact for premium enterprise customers. Responsibilities include advanced troubleshooting, proactive issue management, product training, business reviews, and cross-functional advocacy. Requires 3+ years of technical/customer support or account management experience, strong PKI and networking knowledge, REST API/JSON familiarity, and fluency in English. Base salary range: $65,000–$75,000 USD per year.

Enterprise-facing Technical Account Manager responsible for building trusted customer relationships, providing architectural and operational guidance for Red Hat OpenShift, coordinating with engineering/product/support teams to resolve issues, and supporting upgrades and best practices. Requires 5+ years' relevant experience and strong German and English communication skills.

Role requires 7.5+ years' experience administering Atlassian products (Jira, JSM, Confluence, Bitbucket) in Cloud and On-Premise/Data Center environments; configuring workflows, screens, schemes, permissions, notifications and fields; implementing Marketplace apps and integrations; developing automation, reports and dashboards; supporting migrations and troubleshooting; and collaborating with stakeholders and Agile teams. Bachelor's or master's in CS/IT or related required.

Owner of Tier 2 troubleshooting and resolution for hardware, software, networking, and access issues; administers Google Workspace, Atlassian, Okta, Jamf, and Slack for large enterprise environments; performs root cause analysis, builds SOPs/knowledge base, uses scripting/automation to reduce manual work, and participates in quarterly in-person surges.

Support Engineers at GitLab work with Self-managed and GitLab.com customers to triage, reproduce and resolve issues via Zendesk, merge requests and other channels. The role requires strong Linux administration, scripting (Ruby or Bash), Git and CI/CD experience, familiarity with DevOps tools like Kubernetes, and participation in on-call rotations and cross-team collaboration.

Twilio is hiring a Technical Account Manager (TAM) to serve as the primary technical contact for strategic customers. The role involves resolving complex technical and production-impacting issues, working with customers' developers and Twilio Product/Engineering via Slack and JIRA, analyzing customer trends, and delivering proactive recommendations. Required: 4+ years relevant experience, strong knowledge of RESTful APIs, cloud solutions, server- and client-side development (Java, Node.js, PHP, C#, Python, JavaScript, React/Redux), networking fundamentals (TCP/UDP, SSL/TLS). Occasional travel may be required.

The Field Service Professional (Helena, MT) performs mechanical and electrical diagnostics, repairs, and preventive maintenance on a variety of industrial and retail equipment (e.g., paint shakers, carpet carousels, lifts). Role requires documenting work via company technology, parts and vehicle stock management, adherence to safety/OSHA rules, EPA 608 willingness for refrigerant handling, valid driver’s license, and residing near Helena.

Twilio is hiring a Technical Support Engineer 2 (Email Infra) based remotely in India to support EMEA customers. The role requires 3+ years of experience with email infrastructure (MUA/MTA), SMTP, SSL/TLS, RESTful APIs, cloud solutions, and troubleshooting network issues. Shift work and occasional travel are required; the position includes collaboration via Slack and JIRA and contributes to internal/external technical documentation.