Rippling is hiring a Global Payroll Escalations & Project Manager to own executive escalations and coordinate cross-functional incident response across 80+ countries. The role focuses on rapid root-cause analysis, customer communication, and partnering with R&D and operations to deliver permanent fixes and inform product roadmap priorities. Requires 3+ years in escalations/TPM/account management/operations and strong written and verbal English communication.

The Extreme Resident Engineer will act as a technical lead and trusted advisor for a specific customer, providing onsite project implementation support using the PDIO methodology, maintaining project documentation, coaching customers and partners, and ensuring networking implementations meet customer requirements. Role requires 6+ years of networking experience, strong troubleshooting and security skills (4+ years), hands-on security toolset experience, and in-depth knowledge of at least four networking technologies (e.g., Campus Fabric, Cloud IQ, NAC, IDS/IPS, Wireless, IPv4/IPv6, routing protocols).

Junior IT Support (on-site, Campinas) responsible for responding to user incidents, installing/configuring computers and peripherals, maintaining operating systems and inventories, evaluating workstation performance, documenting procedures, and requesting equipment. Required skills include Windows, hardware, TCP/IP networking and Microsoft Office 365; preferred skills include Linux, macOS, Active Directory (on-prem), Azure, Microsoft admin/security tools and advanced English.

The role provides hands-on technical support for GitLab in highly secure and constrained U.S. government environments (including FedRAMP, air-gapped, and classified contexts). Responsibilities include deep Linux-based investigations, log and performance analysis, reproducing issues, contributing fixes or documentation, building internal troubleshooting tools, and participating in on-call rotations. Candidates must be U.S. citizens and have experience with Linux administration, GitLab internals, CI/CD, scripting (Ruby or Bash), and familiarity with container orchestration (Kubernetes/OpenShift) and common security/compliance controls.

Lead and grow a remote, distributed ASE team that owns technical relationships for strategic enterprise customers. Responsibilities include hiring, coaching, performance management, escalation leadership, cross-functional coordination with Sales/CS/Product/Engineering, translating activity into customer outcomes and ROI, documenting and improving processes, and using metrics to drive program decisions. Role requires 5+ years in technical support and at least 2 years managing customer-facing technical teams, with a strong technical foundation (Linux, web app concepts) and experience handling high-touch enterprise support.

Serve as a Technical Customer Service Associate advising end users on best practices for Veeva applications, identifying and resolving client issues, recording correspondence, and providing feedback for service and product improvements. Requires 1+ year of relevant technical support experience and strong verbal/written communication; Spanish bilingualism and Veeva Vault experience are optional.

Twilio seeks a Technical Support Engineer 2 (Email, APAC) based remotely in India. The role requires 3+ years' experience with email infrastructure (MUA/MTA), REST APIs, networking (TCP/UDP, SSL/TLS), and troubleshooting; duties include customer-facing technical support, incident management, contributing to knowledge bases, and collaborating with Product and Engineering. Shift work and occasional travel are required.

Provide frontline IT support and on-site coverage for the London office (2 days/week), manage hardware procurement and shipping worldwide, handle onboarding and lifecycle of employee devices, troubleshoot MacOS/Linux systems and Neat hardware, administer MDM, collaborate with vendors and HR, and participate in on-call rotation. Salary range £47,501–£55,665 GBP per year.

The role owns technical and functional customer support, troubleshooting and resolving complex issues across Sardine's API-driven platform, collaborating with customers, third-party providers, and engineering teams. Requires 5+ years in technical/support or software engineering, fluency in English, strong SQL and REST API skills, and familiarity with cloud and web technologies.

NVIDIA is hiring a Field Applications Engineer to support GPU and networking products in manufacturing and field environments. Responsibilities include failure analysis, root cause determination, yield improvement, hardware debug, development of test plans/diagnostic tools, and cross-functional collaboration. Requires BS/MS (or equivalent) and 5+ years in high-tech electronics/manufacturing/validation. Location: US (TN indicated) and remote options. Base salary range: 132,000–207,000 USD/year.

Field Technician responsible for local and regional/national installations, supervising subcontractors, completing cabling and low-voltage system installs (fiber and copper), testing and QA at customer sites. Role requires frequent travel (up to 80% overnight possible), use of tools and lifts, and reporting job progress to project managers.

The Support Manager will oversee daily operations of an 8-engineer distributed technical support team focused on US Federal customers, working US overnight shifts (after an initial US-East daytime training period). Responsibilities include leadership, escalation management, SLA and compliance oversight, process improvement, knowledge sharing (KCS), cross-functional coordination, and running strategic support initiatives. Requires 5+ years in customer-facing technical roles and 3+ years managing support engineers; selected candidates will undergo US government background checks (possible Public Trust).

Twilio is hiring a remote Technical Support Engineer 2 based in Ireland to support its Email platform. Responsibilities include handling customer inquiries across phone, email, chat and social channels, troubleshooting complex issues, logging and categorizing tickets, acting as an escalation point, participating in incident/oncall rotations, contributing to the knowledge base, and mentoring junior team members. The role requires 3+ years in client-facing technical/customer support (Email, Communications, SaaS or related), strong communication and problem-solving skills, and willingness to work defined hours (8:00–17:00 Ireland time, Tue–Sat) with occasional travel.

Provide technical frontline support and triage for enterprise customers using Chainguard Images; investigate complex issues involving containers (Docker, Kubernetes), Linux, CI/CD and infrastructure-as-code (Helm charts, Terraform); escalate to Engineering, document issues and contribute to the knowledge base; participate in on-call rotation. Requires 5+ years supporting enterprise customers and 3+ years with Linux, Docker and Kubernetes.

Responsible for designing, maintaining, and supporting Home Depot's infrastructure with a focus on Avaya voice/contact-center systems. Duties include system upgrades, monitoring, troubleshooting, root cause/post-mortem analysis, and collaborating with cross-functional teams. Preferred experience includes Avaya CMS Supervisor, cloud platforms (GCP/Azure), Infrastructure as Code, HA, and SRE practices.

Twilio is hiring a Technical Account Manager to act as the primary technical contact for strategic customers, resolving complex problems (APIs, server-side code, networking, VoIP) and delivering proactive guidance. Requires 4+ years relevant experience and strong troubleshooting, communication, and prioritization skills; role is remote based in Bogota, Colombia with support during 9am–6pm CT and occasional travel.

Netguru is hiring an IT Operations Team Coordinator (senior/manager level) based in Poznań. Responsibilities include running the Service Desk, owning tools like Google Workspace, Azure, O365, Jira, 1Password and Slack, managing a small team (3–5 people), ensuring KPIs/SLAs, handling hardware asset registry, and executing HR processes. Required: Polish (min. C1), English (min. B2), ITSM experience, ITIL Foundation, and experience managing macOS and Windows endpoints.

The Premier Resident Engineer will act as a technical lead and trusted advisor, delivering Plan/Design/Implement/Operate (PDIO) services for Extreme product suites (XIQ-SE, XIQ, EXOS, VOSS, SPB, NAC, wireless). Requires 5+ years of networking experience, hands-on troubleshooting (PCAP/Wireshark, RF tools), knowledge of LDAP/RADIUS/AD for AAA, and the ability to produce design documents, MOPs, and manage customer interactions.

Twilio is hiring a Technical Account Manager 4 based in Colombia to act as the designated technical engineering contact for strategic customers. The role involves supporting customers during Central hours (9am–6pm CT), troubleshooting and resolving complex technical problems, delivering proactive recommendations, reporting reproducible bugs to Product and Engineering, and driving improvements based on customer trends. Required: 4+ years relevant experience, knowledge of RESTful APIs, ability to troubleshoot server-side code (Java, Node.js, PHP, C#, Python) and client-side JavaScript (React/Redux), and networking fundamentals (TCP/UDP, SSL/TLS). Experience with telecom/VoIP (WebRTC/SIP) is desired.

Tyk is hiring a Customer Success Engineer Pod Lead (AMER) to own complex customer escalations, lead technical investigations (including debugging containerized and on-premise environments), mentor Customer Success Engineers, and partner with Product and Engineering to improve customer outcomes. The role includes rotational on-call responsibilities, Zendesk queue ownership, and driving automation and AI adoption to scale the team.