Owner of Replit's disputes and chargebacks function: investigate chargebacks, decide representation, gather and submit evidence, maintain policies/SOPs, define metrics, monitor trends, and partner with Engineering, Legal, and Finance to automate and reduce volume. Requires 6+ years experience with card network dispute rules and operations; experience with Stripe is a plus.

Join Ollie's Canine Care team to provide multichannel customer support (email, phone, order management system), track customer feedback, lead projects to improve experience, and help develop agents. Position requires candidates living within about one hour of Nashville, TN or Salt Lake City, UT; quarterly in-person offsites in those areas are required. Bachelor's degree and prior customer-centric experience are listed as preferred qualifications.

Handle customer inquiries via email, chat, and video; troubleshoot product and service issues; document interactions in the CRM; and escalate feedback to Product and Engineering. Requires 0–4 years of experience, residency in a Pacific or Mountain timezone state, and the ability to work shifts between 9am and 6pm PST.

Home Depot GCC remote Customer Service Representative supporting post-sale inquiries for custom window covering products. Role responsibilities include troubleshooting, warranty handling, escalations, case management, vendor/partner liaison, and inbound customer calls. Six weeks classroom training plus two weeks practical training. Guaranteed pay of $19.25/hr for months 1–6 (then base + incentive model beginning month 7). Must be legally permitted to work in the United States. Minimum experience: 0 years; preferred: 3 years customer service or retail sales.

Full-time remote role based in Estonia on Twilio’s global Fraud Operations team. Responsibilities include investigating and analyzing non-compliant traffic, identifying bad actors and fraud trends, taking action to stop fraudulent activity, and recommending preventative solutions. Requires willingness to work non-traditional schedules (weekends/evenings/holidays) and may require occasional travel. Desired experience includes basic SQL and familiarity with Looker/Tableau and APIs; 1–2 years in a queue-based/contact center environment is listed as desired.

The Inside Sales Support Representative provides consultative sales support and end-to-end project ownership for managed accounts, including quoting, order processing, post-sale follow-up, issue resolution, vendor coordination, and using CRM and telephony systems. Role typically requires 5–20% overnight travel and a minimum of 1 year of work experience.

CrowdStrike seeks a Technical Support Engineer (Cloud) for a remote role in Romania. The role involves end-to-end ownership of customer issues, troubleshooting via phone/email/chat/remote access, escalating and documenting bugs, creating knowledge base content, and collaborating with engineering. Requires 2+ years in customer-facing technical roles, technical expertise on Windows, Mac, or Linux, experience supporting and deploying cloud technologies (AWS, Azure, GCP), and expertise with Kubernetes and containers. Additional desirable experience includes API troubleshooting, kernel-level security, Splunk, and security application support (AV, VPN, firewall, proxy).

SeatGeek is hiring Event Experts on its Customer Experience team to handle high-volume phone, email, and chat support (including Enterprise customer phone support). The role requires weekend work and one of two 8-hour ET shifts (9am–5pm ET or 5pm–1am ET), familiarity with tools like Talkdesk and Zendesk, strong communication and data-informed decision-making, and reliable high-speed internet. Spanish proficiency is a plus. Compensation is listed at $23.50/hr.

Join Astronomer's Customer Reliability Engineering team to become an Apache Airflow expert and provide white-glove, technical support to customers using the managed Airflow service. Responsibilities include troubleshooting Airflow issues, optimizing configurations, owning customer experience and SLAs, participating in on-call rotations (including a paid weekend rotation), and contributing to internal or open-source projects. Required background includes data engineering experience, ~4 years Python, ~1 year Airflow administration/DAG creation, container and Kubernetes experience, and experience with major cloud providers (AWS, GCP, or Azure).

Remote (US) Benefits Support Associate responsible for end-to-end resolution of benefits and enrollment issues, root causing problems, collaborating with R&D and internal stakeholders to implement process and automation improvements, and managing complex escalations. Requires 1–3 years in a customer-facing operational role with US insurance and benefits experience and familiarity with support tools (SFDC/Zendesk) and Jira.

Twilio is hiring a Staff Escalation Manager on a remote (US) basis to lead Escalations Management within Support. Responsibilities include handling sensitive escalations, incident and case management, post-mortem reviews, reporting, coaching and onboarding team members, and driving projects and process improvements. Requires 5+ years in client-facing technical support and experience with tools such as Tableau, Excel, Jira, and Zendesk. Occasional travel may be required.

Manage and improve CX platforms (Zendesk, Vitally) and their integrations: configure triggers/automations, build integrations via APIs/webhooks or low-code tools, support AI-enabled workflows, maintain documentation, follow change management and measure platform reliability. Role is remote, reports to Senior Manager CX Operations, and prioritizes applicants from Europe and the Americas.

Associate Customer Support Specialist (Remote - UK). Provide tier 1 technical and product support for Fleetio customers, acting as first point of contact via phone and email, troubleshooting issues, escalating to SMEs/Support Engineering, and identifying process and documentation improvements. Fixed schedule Monday–Friday 10:00–19:00 BST; reports to the Customer Support Manager.

Make high-volume outbound calls (automated dialer) to offer, explain, and schedule free in-home or virtual health evaluations; follow approved scripts; meet daily productivity and quality targets; adjust/cancel appointments; report escalations; follow HIPAA and privacy guidelines. Full-time, remote within the Continental United States; 10 days paid training; typical pay range $15.00–$26.93/hour.

Serve as final escalation point for complex, visible client technical issues involving relational databases, SQL, REST/SOAP APIs, Java, Linux/Unix, networking and enterprise systems (Oracle, SAP). Provide advanced troubleshooting, mentor junior staff, maintain shared environments, create knowledge-base content, and participate in on-call rotations. Role is remote in the USA with preference for candidates able to work Pacific Time hours.

Replit is hiring a Premium Support Engineer to deliver rapid, expert support for high-value customers. Responsibilities include diagnosing and resolving complex issues across the Replit platform, leading communications during incidents, escalating and tracking bugs with Product and Engineering, and contributing to tooling, automation, and documentation. Requires 4+ years in technical/developer support or systems engineering, strong debugging skills (JavaScript, Python or similar), and professional fluency in English and Japanese.

The Global Study Coordinator (internal title) is a part-time contract role (up to ~25 hrs/week, hourly, remote - UK) supporting Global Study Managers in planning and operations of active clinical trials. Serves as main point of contact for patient communications and manages all participant travel and logistics, travel budgets, vendor and clinical-site coordination, database setup/transfer, and report preparation. Requires fluent English and Spanish and working knowledge of Microsoft Office; 2+ years' experience in travel and/or pharma preferred.

Tide is hiring a Premium Accounts Associate in Bulgaria to deliver tailored, high-touch support to Premium members primarily by phone, with chat and email as needed. The role requires ownership of complex and sensitive cases, mentoring colleagues, contributing to process improvements, and a minimum of 3 years' experience in premium support or client-facing roles. Salary range: €20,000–€22,500 per year.

Provide remote support to online and in-store customers—qualifying leads, assisting with an online configurator, handling order and vendor follow-up, and driving sales through consultative selling. Requires a minimum of 3 years' relevant experience, high school diploma/GED, and strong written and verbal communication skills. For specified US localities the posted pay range is $18.00 - $18.00.

Lead and develop a small, growing team of senior support specialists focused on Ramp's largest enterprise and strategic accounts. Own team performance, quality, responsiveness, SLA delivery, escalations, capacity planning, and partnership with Account Management. Use data and AI tools to drive improvements, build playbooks and processes, and lead the team through change. Requires multi-year customer-facing experience and people-management experience, with familiarity in FinTech/ERP integrations (NetSuite, Workday, Sage Intacct) and APIs.