Provide technical frontline support and triage for enterprise customers using Chainguard Images; investigate complex issues involving containers (Docker, Kubernetes), Linux, CI/CD and infrastructure-as-code (Helm charts, Terraform); escalate to Engineering, document issues and contribute to the knowledge base; participate in on-call rotation. Requires 5+ years supporting enterprise customers and 3+ years with Linux, Docker and Kubernetes.

Twilio seeks a Phone Number Operations Specialist (remote, based in Estonia) to manage phone number porting projects, act as a point of contact for ISVs and customers, respond to carrier partner notifications, troubleshoot and triage product/service issues, and work within SLAs. Required skills include customer service experience, clear verbal and written communication, attention to detail, and the ability to learn and work independently; basic SQL and prior telecom or operations experience are listed as desired.

Handles inbound calls from members, plan sponsors and investment professionals to answer questions, process policy/account requests, resolve issues, and educate customers on life, annuity and retirement products. Requires completion of ~5–6 weeks training, adherence to FINRA/state regulations, and may require obtaining securities licenses (SIE, Series 6) within company timelines. Role is eligible for hybrid work with two required in-office days or may be fully remote depending on assignment.

Remote Engagement Specialist / Healthcare Customer Service Representative responsible for making outbound calls to health plan members to educate, schedule care assessments, address concerns, and drive engagement. Position pays $15.00/hr. Requirements include a High School diploma or GED, strong computer skills (data entry, screen navigation), experience with Microsoft Outlook and Word, good oral and written communication, empathy, and having two monitors ready prior to start.

Provide inbound/outbound scheduling, rescheduling, confirmations, and patient support for diagnostic imaging and specialty service lines (CT, MRI, mammography/DEXA, X-ray/ultrasound, nuclear medicine, etc.). Document interactions in CRM, follow HIPAA and client protocols, navigate multiple systems, meet contact-center performance standards, and participate in modality-based training. High school diploma/GED required; prior healthcare contact center or appointment-scheduling experience preferred.

Full-time, 100% remote Customer Success Team Lead role (APAC focus) headquartered in Gibraltar. Responsible for supervising and developing Advisors, driving QA and CSAT targets, managing schedules and recruitment, handling escalations/complaints, performing compliance checks, and using data to improve processes and performance.

Provide front-line support for Rippling's Finance/HR/IT platform (benefits focus) via email, chat, and video; troubleshoot SaaS issues, document interactions in CRM, and collaborate with Product and Engineering. Role requires 1-4 years of SaaS customer support experience, Bachelor's degree, and availability Monday–Friday 9:00–17:30 PST.

The Complaints Analyst will own assigned complaints end-to-end—gathering account and transaction data, documenting investigations and resolution rationale in Salesforce, escalating complex cases, and participating in quality calibration and training. Requires 1–2 years in complaints handling or customer service within financial services/fintech, professional-level French and proficiency in English.

Provide technical support for Twilio’s Programmable Messaging product, troubleshoot message deliverability and customer code, communicate with customers via phone/email/chat, file Jira bug reports, collaborate with Product and Engineering, and occasionally travel for team or customer meetings. Role is remote and based in Colombia supporting the AMER time zone; requires a bachelor’s degree or equivalent and 2+ years in a client-facing technical role.

Full-time (40 hrs/week) remote Contact Center Service Advocate I responsible for appointment scheduling, patient communication, data entry into scheduling/EMR systems, follow-up calls, and resolving scheduling issues. Requires ~1 year customer service experience (call center preferred); Spanish, Mandarin, Cantonese, or Polish speakers preferred. Pay range: $17.00–$34.15/hr. US work authorization required.

Twilio is hiring a Remote Technical Support Engineer based in Estonia to support customers using the Console platform. The role involves troubleshooting telecom and QoS issues, working with customers and cross-functional teams (Engineering, Product, Sales), handling escalations, reporting bugs via JIRA, and contributing to internal/external knowledge resources. Requires 1–3 years of relevant technical support experience and the ability to work irregular shifts, including weekends.

Remote, work-from-home Patient Care Coordinator responsible for taking inbound calls from patients, providers and members; providing 24/7 triage support and assigning RN priority; assisting with insurance questions, claims, appeals and authorizations; and supporting patient navigation. Position requires healthcare experience, strong computer and communication skills, and ability to work mid-day and night shifts.

Monitor and respond to client inquiries across social channels, moderate communities, proactively engage users to grow Kraken's presence, and partner with internal teams on complex cases and process improvements. Requires 3+ years in social/community management or customer support, crypto knowledge, experience with Sprinklr and support tooling, and fluency in English and Mandarin (Simplified Chinese writing).

Senior leadership role to set and execute the customer experience strategy across human and AI touchpoints, build and run a managed services department, partner with product and marketing, oversee sales enablement, and scale programs that improve adoption, reduce churn, and drive revenue. Requires 12+ years in Customer Success with experience scaling teams at high-growth B2B SaaS companies.

Twilio is hiring a Technical Support Engineer (level 3) to remotely support customers based in Ireland. The role involves resolving complex requests across phone/email/chat and other channels, troubleshooting APIs, web technologies and real-time communications (VoIP/SIP/WebRTC), documenting cases, participating in on-call rotations, and contributing to knowledge articles and process improvements. Approximately 15% travel is anticipated.

Twilio is hiring a Staff, Escalations Manager (EM4) to support and lead Escalation Managers globally within the Escalations & Engagement org. Responsibilities include coaching and mentoring, onboarding and training, incident/escalation and post-mortem management, reporting, driving projects and process improvements, and participating in talent acquisition. The role is remote, based in Spain, operates Monday–Friday during EMEA hours, and anticipates approximately 5% travel. Required: 5+ years in a client-facing technical support role and experience with tools such as Tableau, Excel, Jira, and Zendesk.

The Service Desk Representative (Tier 1) handles high-volume inbound support by phone and email, providing account access assistance (password resets, unlocks), logging incidents in ServiceNow, assigning or escalating tickets, and following documented workflows and compliance standards (including HIPAA). Required: 1+ year call center experience, 1+ year using ticketing/telephony platforms, ability to pass a federal background check and obtain/maintain Public Trust clearance, and U.S. residency (lived in the U.S. 3 of past 5 years).

The Specialist, Market Operations role delivers real-time functional and technical support across CDE and Deribit, handling customer inquiries, error trade analysis, deployment testing in pre-production, coordinating cross-functional incident response, and supporting onboarding and operational enablement for clients and vendors. Requires 1+ years in financial markets or technical operations and familiarity with listed futures/options and tools like FIX, SQL, Salesforce, or JIRA.

Provide real-time support for electronic trading, clearing systems, and exchange applications across CDE and Deribit; investigate and resolve customer inquiries and operational incidents (including error trade analysis); coordinate with product and engineering teams on launches and deployment testing; support client onboarding and recommend process improvements. Requires 1+ years in financial markets or technical operations.

Mozilla is hiring a Staff Enterprise Support Operations Manager to build and launch its B2B support operations. The role is an individual-contributor owner of external vendor relationships and the operational model, responsible for vendor selection and management, training and playbooks, capacity and workforce planning, incident and escalation management, and defining service metrics and dashboards. The position requires 5+ years in B2B/enterprise technical support operations, vendor/BPO management, and experience with platforms such as Zendesk and Jira.